Samsung

4 Reviews

ak.khanna on Apr 19, 2012

Faulty AC

Sir,In continuous to my complaint dated 16 April,2012,it is regretted to state that samsung AC are not recommended to buy. I am continuously sending one of my 3 AC to samsung workshop for gas filling right from year 2010.However, the latest date of reciept of Ac is(after rectification)is 19 April and it is
a 4th visit of workshop. Should I prepare myself to send Ac to next year also and pay charges as tax? What is the alternative? I think,I should dispose off all products of samsung having with me.

Regards

A.K.KHANNA

3 Comments

Comments

Apr 16, 2012 by

ak.khanna

Sir, I had purchased 2 Nos. Samsung window AC in April 2007. Both the Acs had worked upto oct./march 2009 due to regular maintenance carried out.
After that the various troubles had started mainly gas leaking in both the ACs . Samsung engineer visited number of times on our call and both the Acs
were sent to service station three times for gas filling, no fruit ful result have been seen. There is no cooling. Samsung AC is a hopless one. I am continously sending the Acs to samsung service station right from year March 2010. On date, one Ac has again gone to coma, hence not working.

It is wonderful that actul life of the samsung AC is 2 to 3 years only. After that the same can be sold to kabadi. I salute to samsung for the hopeless product selling in the market and fooling and looting customers.

A.K.KHANNA

May 29, 2012 by

ak.khanna

Sir, I am totally fed up with Samsung AC. Basically, it is of low quality material. The two window AC purchased by me in April/may 2007 have completed there normal life.The compressor of One AC has stopped working, hence required to be replaced.But Samsung is not inclined to change the same with nominal charges as the gaurantee period has been expired since 22 days exeeded.However, Samsung is not ready to compromise and demanding Rs 5000/-I have already paid much of amount on these ACs to samsung service centre.It may be surprised for the people reading this complaint that the GHATIA PRODUCT are being sold by Samsung company.
In this connection, I will never recommend any one to buy Samsung products.Prior to year 2003, The company had a standard and manufacturing good products/materials. Now Samsung is selling low quality products particularly the AC which is just like a SUPPER COOLER. Hopeless.

Regards.

A.K.KHANNA

Jun 1, 2012 by

rajiv337

My Compliant Ref. No. 8425784037

I have a 2 ton Samsung AC which I had bought around 3 years back. I worked fine for first year, 2nd year I have not used it at all and 3rd year I had used it for a while and I have found the cooling ineffective, but as I am using it once in a while it didn't affected me much and this year no cooling at all. Its irritating to see such a behavior when other company AC's I have working perfectly fine since years and this is the latest one I had bought.

Now on calling a service person from Samsung, I came to know that cooling gas needs to be refilled. I felt strange to know that in-spite of using AC even less than moderate, gas refill is required.

Now they had picked the AC from my home for repair and today I got the call that some AC condenser part needs to be replaced as it can't be repaired. They told me current part if of Aluminum metal and now they will replace it with part made of Copper metal. Again surprising how come a metal part can't be repaired and also I am not able to get how come a metal part got damaged.

Is it company fitted sub standard part or is it Samsung repair center who wants to earn extra? It seems like Samsung selling "GHATIA PRODUCT" as stated above

I would also never recommend any one to buy Samsung products.

B/r
Rajiv