Samsung India Complaints & Reviews

Dear All,
I had purchased Samsung Galaxy SII smartphone on 22nd Oct 2011 for INR 30,000/-. The phone is about 1.3 yrs old, and all of sudden the PBA (Motherboard) is damaged (as per the Samsung Service Centre). The PBA costs almost INR 9000/- and i believe it's purely a manufacturing defect. Request your help/guidance in this case, as i really don't want to spend INR 9000/- after purchasing such a costly phone and that to within almost a year.
Prakash

Respected sir,
We bought A refrigerator. Its out of warranty. Its been 7 years it was working well but suddenly a problem arrised and it stoped working. Kindly help us. We tried to fix it 3-4 times but the problem was not fixed.


Thanking u

Regards
Vijay gupta

My complaint is agst Samsung and Big Bazaar regarding Free mobile not delivered to my home which was informed while buying refrigrator..
File of email comunication is below.
Samsung and big bazzar both are not giving proper response. i do not know where to go.. else i have to take consumer court action.

Regards
vikram singh bhugari ([protected])


----- Forwarded Message -----
From: Vikram Singh Bhugari <[protected]@yahoo.com>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Cc: "karthik.[protected]@partner.samsung.com" <karthik.[protected]@partner.samsung.com>; "[protected]@futuregroup.cin" <[protected]@futuregroup.cin>
Sent: Sunday, 3 February 2013 6:37 PM
Subject: Fw: Fw: [protected] ---- Unethical service - NO proper response -

Dear Samsung Friend,

Refer to our email dtd 23.01.2013, Samsung is not giving proper information to consumer and even Big Bazzar / Future Bazzar is not giving proper response. Now Big Bazar executives are not lifting my mobile also and even if we go to big bazzar, they talk on their phone only and not meet us.

On[protected]:24 hrs I have received a call from Samsung customer care No. [protected] and your executive Rakhi sharma told us that my complaint has processed and Samsung is going to dispatch the mobile and will reach soon to us. Till today[protected] , 8 days over) we have not received any response ( call / email) from Samsung.

We are surprised to see that every executive of samsung has got different - different answers to confuse the consumer and try to avoid consumer complaint or try to not to give free mobile which was informed by Big bazzar/Future Bazar representative while buying refrigerator even samsung also says the same but avoiding this case.

There is NO fault from Consumer side at all. Await your immediate action in favor of consumer on TOP MOST PRIORITY.

NO proper response from Samsung and Future retail / Big Bazzar both.

CC :
- CNBC Paheradar - To see in this case and take appropriate action.
- Akosha - Please look into this issue and take action.

Regards
Vikram Singh
Bangalore
[protected]

----- Forwarded Message -----
From: SUPPORT INDIA <support.[protected]@samsung.com>
To: Vikram Singh Bhugari <[protected]@yahoo.com>
Sent: Thursday, 24 January 2013 10:05 AM
Subject: Re: Fw: [protected] ---- Unethical service - NO proper response -

Dear Customer,


Samsung Namaskar!

We appreciate you giving us this opportunity to assist you in resolving the concerns you have with your Samsung product.

With reference to your mail and our telephonic conversation regarding the free handset offer, we have confirmed by our Sales department and as per them you are not eligible for the same because this offer is valid only when the demo has done within one month.

We do apologize for all the inconvenience you have encountered on this occasion.

For further assistance you may contact SAMSUNG Customer Contact Centre at 3030 8282 or[protected]toll free).

Thanking you and assuring you of our best services always.

Warm Regards,
Shraddha
Customer Satisfaction Team - Support.India
Contact Numbers:
[protected] or[protected]
------- Original Message -------
Sender : Vikram Singh Bhugari<[protected]@yahoo.com>
Date : Jan 23, 2013 19:41 (GMT+05:30)
Title : Fw: [protected] ---- Unethical service - NO proper response -

No response recd yet from samsung managers / Big bazar managers.

Only three calls came from Samsung customer care saying 3 different things -

1. Fridge model which we bought is not under free mobile scheme. << Great reply. >>
2. We had not requested demo so we are not eligble for free mobile. << Shocked to hear this >>
3. Free scheme is valid only for 30 days. << Your duty to send to us >>

What a response comes from customer care team. They do not know at all what to reply to what email, just seating and calling to customer to disturb only.

If samsung had to give the mobile, would have given.............................

Await prompt action from samsung and big bazar seniors only.

Warmly
Vikram Singh
[protected].

----- Forwarded Message -----
From: Vikram Singh Bhugari <[protected]@yahoo.com>
To: "karhik.[protected]@partner.samsung.com" <karhik.[protected]@partner.samsung.com>
Sent: Friday, 18 January 2013 8:05 PM
Subject: [protected] ---- Unethical service - NO proper response -

Dear Sir/Madam,

Model No. RT2534PACSE

Serial No. 08024ZAC903456

Invoice No.[protected] / 28.10.2012 (Bill copy is attached)

We have purchased Samsung fridge from Big Bazar(Future Value Retail Ltd). We were told that samsung people will come for demo and give free mobile at home only. No one had come.

We started following with with Big Bazar and always listening that samsung will send soon doing/sending.... Big bazar manager ( Prakash - [protected] & Kishor -[protected]) are saying that next day of purchase they had given request for demo. They have given complaint also regarding this and complaint no is BG[protected].

yesterday we also gave complaint ( [protected]/17.01.2013 to Praveen) and they told that they will call back in 1/2 hrs. but no one has called back to us till[protected] hrs. W

we called at 16:30 hrs on 18.01.2013 now for complaint status...your cc executive is saying that pls talk to dealer as you are not elegible for free mobile and so many things..

This is straight forward cheating with consumer.... Samsung must send person for demo and free mobile.... we had waited for 1 month and than we had started following up with Big bazar but no proper response.

Alway company send person for demo and not customer ask for demo.

Free mobile would have given directly on purchase time only..

Await your immediate and prompt action on this issue which samsung is avoiding to give free mobile to consumer and this looks like unethical Behavior from samsung side with customer.

When we call to customer care no proper response and saying free mobile valid is only for 30 days.
They are saying we had to give demo request than only mobile was sent , now not eligible.

This is just simply making fool to consumer while buying time do not give proper information.

Await your action and reply on this. Hope samusng can not do this kind of cheating with customer.

We want our free mobile which was promised from Big Bazaar / Samsung side immediate.

Regards
Vikram Singh
[protected]

dear sir, samsung complaint no.[protected] samsung ua32d5000prmx led tv[protected] me liya.2month me 1st problem remote aur panel .remote ka problem sall hua aa magar panel ka problem sall nahi hua aa.4month 2nd problem panel.maine company se cash refund manga magar 3month waranty bada ke di.total waranty 15 months. aur panel change karke diya.5month 3rd problem panel.engineer keh te hai panel me black shadow hai wo normal hai ye sub me ho ta hai.sir ji ye jo image aap ko send ki hai ye line ka problem kabhi kabhi hota hai magar black shadow hamesha rehti hai.my name is anant malu sargar & mobiel no.[protected],[protected].meri aap se itni gujarish hai ki aap muje mera refund karke do.

i hv brought samsung galaxy note 2 on 27th January 2013.. but from that day only am facing lots of problem. for ex less battery backup only around 3 or 4 hours. whereas in other note 2 handsets its around 26 hrs. even it gets heated up.. i hv sent it to samsung service centre sec 40 ggn thrice till now.. they just say its a normal handset.. but today when i complained to higher authorities the personnel at service centre admitted the fact that it is a defective mobile phone. i just want my phone to be replaced

Hi,
I have lost my samsung corby S3653IKS on[protected] evening around 6pm.IMEI number is [protected] from calicut railway station.please do the needful to block the mobile.

Nimmy
Kerala
Calicut

The portable device is now being presented with exciting retail packages from leading network operators such as Reliance Mobile, Tata DoCoMo, Aircel, Vodafone and Airtel. Sold for Rs. 38,000 in the market, the Galaxy Tab is now offered with accessories worth Rs. 5,500 that includes a Leather Diary Case and a Bluetooth Headset.Sporting a 7-inch display and powered by Android 2.2 OS, the Samsung Galaxy Tab ports web-browsing capabilities and enables users to access all their multimedia content on-the-go. While the Galaxy Tab is offered with a 2GB SD card with pre-loaded Map My India navigation package and the movie ‘3 ’ worth Rs. 2,250 available directly from the retailers, the Leather Diary Case and Stereo Bluetooth Headset are reported to be delivered directly to the consumer within 7 working days.Ranjit Yadav, Country Head, Samsung Mobile & IT commented, “The announcement of exciting consumer offers with the GALAXY Tab coupled with the accessories that we are now bundling with the device, will undoubtedly enrich the consumers’ experience with the Galaxy Tab .We welcome the initiative taken by the Service providers in offering such attractive packages with the Galaxy Tab”.Aircel is bundling the tablet for prepaid users with 3GB free data usage per month for 3 months and 1GB free per month for the postpaid users until 6 months. To activate this plan, prepaid customers should SMS ‘SMART PI’ to 54343 whereas paid customers will have to visit Aircel COCO store with the original Tab bill to gain access to the offering.Airtel is offering 2GB of free data usage at Rs. 300 per month for 6 months, customers will have to SMS ‘SAMSUNG’ to 54320 from their Airtel number to avail this offer. Moreover, Reliance Mobile allows 5GB of free data usage per month for 6 months on its network and to activate this plan, customers are requested to visit any Reliance World or Reliance Mobile store outlet or they can call customer care.By messaging ‘Bun TAB’ to 141, Tata DoCoMo customers who have bought the new Galaxy Tab will be able to download upto 3GB per month for 6 months at no extra cost. Allowing prepaid users to use 2GB of data at Rs. 99 per month, Vodafone is offering its postpaid customers a free data usage limit of 2GB at Rs. 199 per month when they SMS ‘STAB’ to 111, a toll free number, from their Vodafone device.

Dear Sir

I have bought a samsung LED worth Rs 55000 and facing the problem in screen of te LED since when I have purchased. The screen has been replaced by company in warranty period 3 monhs back and same problem has come again. As per their customer care executive we have to pay Rs 26000 to get it replaced now. Since the same problem has come again within three months, I are challenging the qualiy of product and not being attended by company.

Please look ino the the matter.

Regards
Nitin Matai
Mob Number:- 91 [protected]

Beware of Samsung Customer Service

I have never had a more horrible experience with after sales service as I have had with Samsung.

I bought Samsung Refrigerator in month of March 2009, 12 months back all the side racks started breaking in pieces.. I logged the complain 9 months (May 2012) back to Samsung No act on it... When i call them in the month of Nov.2012, They said we have closed your complain without solving ???? They logged in again new complain ( Complain no. [protected]).
They are not bother about reason of breaking all the racks.. We keep eatable items into that which can affect our body but Samsung really do not care about it.. Today again when I call them they said again you have to login new complain… Horrible they are…
Friends this is my request, Pls never buy any Samsung product in Future
On the other Hand, I bought LG smart TV on diwali, they have responded within 24 Hours for any issue and resolved the matter. Hats off to them for managing the customer service so well. Samsung should learn from them else shut down shop so that foolish customers like me (who buy Samsung products) stop suffering in their hands.

I have now lost my patience and will take the matter ahead with the consumer grievance cell and the media on how I have suffered with Samsung customer service & products.
Avinash Verma
Complain No. [protected]

sir i haved buyed a phone on 03/05/12 which is on guarantee the phone name is samsung galaxy y pro duos but on 09/01/13 the phone display was getting dim so i refused that problem an but on 10/01/13 the phone automatically gets switched off an i tried too many times t switched on the phone the phone display was blank so i submitted on 11/01/13the phone to samsung customer care but they are asking a huge amount of money for repairing the phone .so i put a complain on samsung customer care in internet but they are not responding to any my request so sir i beg that please respond to my request as fast as u can.my phone no is [protected] an my hne serial no is RZ1C41RYQ0K([protected]).sir please respond to my request....as fast as u can

i got samsung galaxy duos on 3rd Feb,2013.the very 1st day i started using, hands free were not working.then next day, it started working.but the phone gets heated up while talking if continuously 15mins...it becomes very hot,now i have to rush to service centre for this unknowingly, if it will b replaced. or its the problem with the handset only.

Recurring problem in our LCD TV Model No.32D450 Sr No.MP2R3PBBB02982 before and after the Warranty Period. As we are fed up of complaining again and again about the TV it has just completed around 1 year and 1 month (DOP:25/12/2011). The engineer said there is a problem in motherboard which is the main part of a TV, if within a short span of time this things happen it feels really ashamed to be part of SAMSUNG family and not to recommend other to join Samsung brand wagon. Currently I am Owner of Samsung (Refrigerator, LCD TV and Mobile) was thinking to purchase a washing machine of Samsung brand but it is deteriorating as I am loosing faith from Samsung brand.

Lets hope after reading my complaint I will surely get a favourable response from your side.

Hoping to hear from your engineer soon.

One of your loyalist Samsung family member.
Prasad Shetty, Mobile No [protected]
LCD TV Model No.32D450 Sr No.MP2R3PBBB02982.

Dear,

This is to inform you that, I bought the prestigious Samsung 40 inch LCD TV (model no: LA40B530P7RMXL and Sr no: 12313ZES902899F) from Pantaloons Retail India Ltd. (Address: South City Mall, 375 Prince Anwar Shah Road, Kolkata - 700068) on 06/10/2009. Unfortunately from last month (Dec 2012) VERTICAL LINES started appearing on the screen with sound. Currently the picture is not coming at all and the TV is in unusable condition. This causing difficulty for my family members. I am currently located out of India for my company assignment and trying to contact Samsung company service to help me out.

As per my complaint number [protected], the technician said that it is the problem with PANEL which can only be rectified by replacement of the panel and it is a very expensive affair. The cost estimation is given approx. Rs.21,000/-. This is most unfortunate, since post buying, this television has just completed 3 years and I am facing a major fault with the TV set which involves changing of complete viewing panel.

On further telephone discussions with different customer services personalities of SAMSUNG INDIA, the replacement charge/cost was reduced to INR 18,000/-. Now, to my belief this kind of scenario is not very general / frequent. I have purchased a product from a world renowned organization like SAMSUNG who works with so much diversification in so many fields from delicate Electronics to Heavy Industries, and I expect in return, much longer output and relation, not only for the television but all kind of other products of SAMSUNG. I do not blame any body or SAMSUNG for this damage, but I consider it is a very unusual occurrence in which again unfortunately I am the owner of the Item under discussion.

After multiple follow up with Samsung India and emails to Samsung head office in Korea, regarding Unfortunate PANEL problem with Samsung 40 inch LCD Television, sent on 21st Jan 2013, I have not received any reply so far from SAMSUNG side. However, I have received a call from Mr. Indranil Mukherjee (Eastern Zonal Executive) of Samsung Electronics India, for an offer of INR 14,000/- for the replacement of the said Panel.

To my belief spending another INR 14,000/- is very expensive within 3 years of purchasing a premium product that also from Samsung Electronics. This kind of scenario is a very SPECIAL CASE and does not happen frequently. I have also purchased other appliances from SAMSUNG e.g. Air-conditioner, Refrigerator, Mobile phone, DVD-Player, Washing-machine etc. and I am using all these appliances till date without any problem. As a customer, I expect in return, much longer output and happy relation with SAMSUNG.

On this above context, I am requesting / appealing to SAMSUNG ELECTRONICS to take up this as very special / exceptional case and replace the PANEL at minimum cost. I can bear the expenses up to INR 7,000/- to get the PANEL replaced. It is my expectation from you, to look into this and show a way out, to solve the issue cordially so that the customer satisfaction is highly appreciated.

I am writing this post with lots of hope and a proper judgment from SAMSUNG side.

Yours sincerely,

Samit Chatterjee
Phone: (+[protected] (Home)
Email: [protected]@gmail.com

I bought new samsung S3 but it started crackling and when crackles mp3, video, and calling facility do not work at all. No sound on receiving or calling calls. you cant here any thing it just goes dead.

This started after only 2 days after puchasing, when i took it back to the shopkeeper he sent it to the service centre and after servicing it crackles again within two days. There is no improvement. I think its a hardware problem and the set must be replaced.

Its not my fault to buy this product. If the product has a glitch and collapse its service just after two days Samsung should replace my handset.

Instead of replacing they are again sending to service centre. I have to wait couple of weeks to get the handset back.

please help.

[protected]@gmail.com
[protected]

Hi team,

I am really dis-satisfied by the service I got at Sector-16, Faridabad Service center. I went there with my Samsung Galaxy NOTE with the following issues :
1). The voice of the caller was echoing,
2). The memory card - when put into the phone - used to sometimes display the apps and sometimes, because of the loose fit - used to display the Icons.
3). The 3G speed on my phone was quite slow.

I was told that everything will be taken care of and the following was done on my phone :
1). The Mic of the phone was cleaned with a stapler pin.
2). The Android O.S was re- installed.

The support reps said that everything was taken care of. I am still and have been facing this issue since day 1. Sir/ Madam, I am a support professional and have to work long hours. I do not get time to go to the service center time and again. The Service that I am getting from my Galaxy Note is really bad. This is my first Samsung phone and with this service, I am not buying any other Samsung device. I know it hardly matters with over a Billion customers, but this is what I will spread to everyone I know or get in touch with.

I am really dis-satisfied with the issue on my SAMSUNG NOTE. Not able to handle memory card, no 3G speed - why do I need an overpriced so called - SMART phone that gives me a 3G speed of not more than 70 kbps where in another phone, with the same SIM, I am getting more than 1.2 Mbps. Really un-tollerable.

==========================================

I get an email from the CEO's desk. I find my Facebook comment deleted. No issues... I can post it again. Tried getting the issue resolved from NIT branch as Sector 16 branch was closed "BECAUSE OF TECHNICAL REASONS".

My phone has been down since quite some time. EITHER YOU REPLACE THIS OR GIVE ME MY MONEY BACK ! I do not want to go to and fro to the Service center.

wrong commitment given by vijay sales borivali west mobile section, I have purchase samsung galaxy note 1 from vijay sales, on 01/01/2013 at that time the flip cover was not available in the stock so they ask me to wait for the cover, they were suppose to call me, so i requested them to give white flip cover but the sales person assure me that we will able to give black flip cover, still after a month i didnt receive any call from them so visited at that branch for enquire, that time Mr saif store incharge again commited that we are trying for black cover and provide you the same, yesterday (01/02/2013 ) i receive a call from them that they have got the cover pls come and collect it from the branch, when visited to branch they tried to hand over orange color flip cover which was not at all accepted by me, on that Mr Saif said if you want to complian please go ahead and complain against us.

please help me on this you can contact me on [protected]

im here to seek help from you to get what they have commited as the cover was free with the mobile, and i purchase the mobile for 27590 only hearing the commitment for black cover will be get with this mobile, as i was having lot of option in the market for getting this mobile but seeing a reputed department store and the commitment i have purchase this mobile from them. you can call me on [protected] lodha.[protected]@gmail.com

Hi
My samsung galaxy ace S5830 mobile was stolen on 2/2/2013 at about 4pm. the IMEI No. is [protected]. Kindly take necessary steps to block the phone.
Name: jayshree gurunath patil
Address:Gnp house plot no 1559 sec 22 turbhe near bhavin book store
Phone model: Samsung galaxy ace S5830
Make:2012
last used num:[protected]
E-mail for communication:snehal.[protected]@gmail.com
Missed date: 2/2/2013
IMEI No.: [protected]

Samsung has failed to deliver the free gifts of 3 d blue ra player & movie pack since nov 2012 inspite of 20 calls to CRm 3 mails to Vice President Complaint No.[protected]
Kumar Bangalore

1.i havenot yet received the gift with the purchase of refrigerator RT3135TNBRK on sep.28 , 2012 as promoted and advertised till now and now they are telling me that i will not get the gift as i havenot called them before 31 dec,2012
2. no demo has been given till now
3.they are saying that i should have called them for the demo
4.i called them for demo 0n 28 jan 2013 complain no.[protected] still no body to come for demo