Samsung / Mobile — Replace My Handset

Address:

Ranchi, Jharkhand

Hi

This is the Second time I am writing a complain against my Samsung I 589. Last time the set was under maintenance in Gaya for fixing up the Mic. I received the Hand set 1st week of July. Yesterday on 18th of July the Mobile again started giving problem. The Touch Screen function suddenly stopped working. This was a situation I cannot explain how offended on feels when he cannot either Attend a call nor Reject a call. More over because of the Screen Lock I cannot even make call nor Read message and any of the contacts list cannot be taken out so that I may call a person from my office as well. I had earlier told My Job involves a lots of Traveling. Yesterday I was facing this problem when I was in Muzaffarpur. Today I am in Chhapra and I took the mobile to Samsung Store (Chhapra Mobile Care) where they denied to fix up the Problem under Warranty. They are claiming that there has been an Error while fixing up the Mic problem in Gaya Samsung Store which is causing the further Problems. They have also give this in Written. I am attaching the same letter for your Reference.

Now I don't want to run here and there taking my mobile set for repairing. I have other works to do as well. God knows what training people in Samsung Store receive to fix up a problem rather they land up creating another huge one. More over I strongly believe this is a defective piece Samsung has manufactured. My Frustration level has reached to heights after I have started using this mobile and blame myself for not Buying a Blackberry for 10000 rather spending 13000 for A Samsung Mobile. I strongly believe this is a defective set and More Strongly I demand for Mobile Set replacement this time.

I will be out of touch from this world as I don't have another mobile on tour and will be contactable on [protected] till I reach Ranchi on Saturday.


Regards
Abhishek Kumar