Samsung India Complaints & Reviews

Dear Consumer Forum,

My name is Urmila Sharma, I have purchased a Samsung mobile phone (CDMA), arround one month back, and suddenly i found it start switched off automatically, after facing this problem 3 - 4 days i have submitted my mobile phone to service centre (Navi Mumbai, Vashi, Sector - 3 Branch) but i have not received my moblie phone even after 3 time visit to the service centre, they are saying that there is a technical problem in my mobile, i want to know why such a big company (Samsung) is delivering such bad quality mobile phones to our market,
I have purchased this mobile after the suggestion form one of my Korian colleague from Koria, i as a global customer of Samsung will not suggest anyone for this brand is future as i was suggested by my Korian colleague who think its best but in my openion it is "worst" in terms of quality as well as in service also.

I purchased the said model in 2007. Recently there was a problem with the appliance, for which lodged a complaint (Complaint No.: [protected]) in their (samsung) toll free number. But to my utter surprise, the company personel came after 4 days and in a very clumsy manner said the damaged part will be available after 20-25 days. Now tell me i am a man of well above 60 years, both me & my wife depend on microwave for cooking & if we get such an irresponsible response response - then what to do?

Its the fourth time im complainig to consumer forum..product is samsung syncmaster 20"tft monitor..
a permanent blue line is coming on my monitor which i purchased on 18/05/2010
i have complained on helpline toll free also. engineer visited on 08/08/2010, suggested to replacethe monitor
complain no is..[protected].
they have kept me in priority since one month. I DONT KNOW IF THIS IS THE PRIORITY.WHAT WOULD HAVE HAPPENED TO ME OTHERWISE.
today also i made a comlaint on helpline[protected]
but again the promises are false
kindly advice in a strict word to samsung for the replacement of my monitor
what more cana grievedconsumer howl than this
thanks and regards

P L KATARIA
[protected]
[protected]

I purchsed one Toner Cartridge for SCX-4100 laser printer of Samsung make. This was purchased from M/S Sai IT Hub, 225 (GF) Sant Nagar, East of kailash, New Delhi-110065. The printer was also purchesed from same vendor. Amount paid was Rupees Four Thousand only and amount was paid by cheque number 569886 dated 08/12/2009 drawn at Syndicate bank, Vasant Vihar, New Delhi .

When the new cartridge was in mid July 2010, it did not work. We called the service engineer of SAI IT Hub, who declared that the New Cartridge was defective. He advised that we should approch the Samsung company for changing the defective cartridge. In fact the Service Enagineer himself (Shri Ram Udgar Yadav) volunteered to carry the defective cartidge for exchanging from the original manufacturer. Howerver, after repeated complaints and three physical visits to Samsung Service Centre at Okhla, they just refuded to entertain the complanit on the plea that the cartridge was lying with us for about six months before it was installed.

In this regard, my argument is that the box containing cardtridge is showing the date of manufacture as September 2008. I purchased it in third week of December 2009. How the company had sold the Cartridge after one year and four months after the printed date of manufacture?. If there was any expiry date it should have been printed on the packaging.

We now approach the Consumer Forum to take serious action against M/S Sai IT Hub as well as Sansung India for having cheated us by supplying a defective cartridge.

Our work suffered and we were subjected to a lot of strees and waste of time and effort in taking up the matter we were subjected to harrassment by both - SAI IT HUb and Samsung India.

They have refused to replace the defective cartridge. ..

We pray for strong action against both these companies.

R K Sachdev
President, Coal Preparation Society of India
1332 Sector-A, Pkt -B Vasant Kunj, New Delhi - 110070, (M):[protected]

I have purchased a SAMSUNG LCD MONITOR (MODEL NO. SyncMaster 732N/932NW) and serial number PE17HHGP901138J and model code LS17PEASFMXTP on 16.12.2007 from GHG Softech Ltd, E-Mall Shoppe, Shop No. 14, 6, C.R. Avenue, Kolkata 700072. The same monitor went out of order on 19.08.2010, and I lodged a complaint on 20.08.2010 with their toll free phone, which was registered vide no. [protected] as confirmed by the sms sent on the same date at 13.19 hrs.
But till date (27.08.2010) company could not redressed the complain and not even inform when the service will be rendered to rectify the problem in the monitor.

JAHAR PAL

Hi,

I have give the Samsung GT-B3410 (Corby plus) to samsung authorized service centre 1 month back for the screen issue, but still it is not rectified and service center is not properly giving the update when it can give the mobile phone.

Thanks
Amit

poor service wid no response
Dear Sir,
i want to complaint against the service center of samsung mobile in Belgaum(Exclusive samsung service centre). Due to some problem in mobie I went to above service centre for repair he told mobile got virus and asked for bill for free service. But I have lost the bill and he denied to repair without mobile bill. So I have asked him to repair on cash payment then he agreed and taken Rs. 150/- and denied to give proper bill for service charge. When I operated the mobile is not working he told your battery is down due to hurry I came to home and got it charge but still it is not working again I went him with complaint now he is telling the board is not working and handset observed water. Since 15-20 days I have harassed like any thing. So it is my kind request to give warning to repair my mobile and instruct him not happen such thing with any customer in future.
sir plz take action to solve my problem.
thanking u.
My address
M Subani
GE (AF) Sambra
405 Air Force Station Belgaum
Pin-591124 (Karnataka)
Mob No [protected]
Emain: [protected]@yahoo.com

WHOVEVER IT MAY CONCERN,

I have purchased Samsung W 619 ( Dual Sim CDMA / GSM) mobile handset some 16 months back. Just after few days I learned that its battery is weak and gave it for service at Porvorim. They kept it for almost 2months and after complaining it to Incharge of Goa, Mr. Vaibhav, it was handed over to me. Problem was solved to some extent but not fully. I use that mobile charging it twice a day.
Now its not getting charged. So I took it to the same service station which is shifted to Panaji. They kept my handset for a day and returned to me without repair giving a ridiculous reason that they do not have a charger to test it. I called up some one Mr. Praveen from samsung and he advised me to visit their new service station at Mapusa. Even at Mapusa they returned my mobile after keeping it for 3days with them. The reason they stated is that the problem is with charger so I bought a new charger. Still the problem exists. I was fed up with Samsung service and went to private service enterprise. They checked it and told me that the problem is with the connector of the handset which is not available in Goa and only samsung company can provide you. Till now my cell is not repaired and my whole business contacts are trapped in the handset which is creating lots of inconvenience to me. How do I get a rid from this?


Jitesh Kamat , Goa
[protected]

I have finally decided to go public with this feedback, bought Samsung LED 40" 4 months back...Transaction no. is [protected]. I am highly disappointed with Samsung support, I have bought 4 Samsung products and have not got a single demo for any one of them. the BP no is [protected]. The LED TV I bought 4 months back is producing some crap sound. I may go public with such feedback. Support no keep chanting somethingin local language. It takes 2 hrs every time to reach to right person.

We bought a LCD TV Model 40R during March 2008 from a local dealer of Samsung. The unit suddenly failed during July first week.Our complaint No. is [protected]. We contacted the local support centre and after a few days they called on us and told us they need a spare part and it will take a few days. After 20 days, they said the spare is not available and that they will give us a refund after deducting 20% of the price we paid and give us a cheque. After followup and repeated phone calls we were told that the issue has been taken up with their principals and that the matter has been approved and they will issue a cheque within 10 days. Now it is more than 50 days and when we phoned them they said the would need a letter telling them in whose favour the cheque has to be issued. We sent a mail to them about this giving the name on the 12th Aug. Now after 15 days when we rang up they say an e mail will not do but the letter should be in writing. We were not told about this earlier. We see this clearly as a case of crass inefficiency not caring for customers and the support given is NIL. It is now 55 days since our complaint and we do not know when and if we receive the compensation. Surprisingly the company's website does not contain any procedure for such complaints or redressal. There does not appear to be any channel for this as per company's website. This also needs to be rectified. Can you please assist us?
Muthuswamy, Chief General Manager (Retd) SBI Group of Banks and former Mg.Director/CEO of Dhanlaxmi Bank Ltd.

Dear Sir, I am Capt B. K Nandy and residing at 336, N.S. Bose Road, Verdant Appts, Kolkata: 700 047. I had purchased a LCD- Make Samsung, 32" Model No: LA 32 B 650T1RXXL on 24/03/2010 from your Authorised Dealer M/s Great Eastern Appliances Pvt. Ltd. Tollygunge Branch, Kolkata: 700 040. To my surprise, while viewing the LCD on 22/08/2010 in the evening hours, the LCD stopped functioning and went dead completely. I immediately contacted the Authorized dealer on telephone, who informed me that being Sunday they are unable to give the service and advised me to contact the Service Center on telephone. The complaint to this effect was lodged by me at the Service Center who informed me that the Service Engineer will attend the call on 23/08/2010. Since I am staying at Kolkata alone and working at Burdwan, I requested the Service Center to attend my call at late hours of evening e.g. 1900 hours. A call from the Service Center was attended by me who identified as Sri Arijit Shome, Head -Service Center, located at Lee Road Kolkata. I explained my difficulties & nature of complaint reg the LCD and requested him to attend the call on priority. He informed me that he will send all the necessary spare parts and ensure that the LCD is brought in working order. The Service Engineer attended the call on 23/08/2010 and was unable to exactly pin point the defect on the LCD and informed me that the Power Circuit Board is defective and hence requires replacement. He also informed me that the spare part is not available with him nor it is available at Kolkata. He informed through Service centre to procure the requisite part from Noida, Delhi. Further he informed me that he will again attend the set on 24/08/2010 with the requisite part on 24/08/2010. The same was informed to the Service Head immediately. I also requested the service Engineer to bring the standby set incase the my LCD is beyond repairs since there is no other TV available with me. Again the call was attended on 24/08/2010. The service Engineer after attending the LCD informed me that there is some other problem in the LCD & most probably the Micro-Processor Board has gone out of order. He further informed me that the this spare part is not available and it will take at least seven days for availability of the part and on insistence of self, he issued a work order and took the LCD to Service Center. He informed me that he will inform me the fete on 27/08/2010. My earnest request to the Concerned Authority of Samsung is that - my LCD was purchased on 24/03/2010 & under Warranty period now. Since, my hard earned money of Rs 44,500/- is involved and the set has stopped working after 05 months only thus warranting major repairs and spare parts not being available at a metro City like Kolkata, I sincerely request Samsung to replace my set with another new LCD or another new model of LCD for which if it exceeds the existing cost of LCD in question, shall be borne by me. Steps initiated at yours be informed to me immediately. Under no circumstances, I am unable to accept the present LCD in question since, I sincerely feel that there is a manufacturing defect in the LCD only & hence warranting repairs at your Service Center. Please arrange to hand over a new LCD as proposed. Complaint regarding above have been lodged at your Help line on 24/08/2010 also.
With Regards and thanking you all for your cooperation. Capt. B. K Nandy. Dated: 26/08/2010

Dated : 26th August 2010.

To,
The Registrar
Consumer Compaints
New Delhi

Sub : Defective TV & Request for replacement

Dear Sir,

I had bought a 29 Inch Samsung CTV Slim TV (Model No. CS29Z40MVT/2009 ), Brand : Samsung, Equipment Type : CRT, ) from Kanha Trading Co. Delhi on 10th November 2009 for which I paid Rs. 12,300. After three days, I started experiencing problem in operating TV which I immediately brought to Samsung's notice ( Complaint No.- [protected]). One of the Service Engineers visited my premise after 2 days and suggested me to change Memory ICU. I changed the memory ICU the very next day. Again after 8 month, I started experiencing the same problem (No picture and sound). I called up the Service Engineer ( Complaint No. [protected]) and started making innumerable follow ups with him to check my TV. He kept on informing me that he would visit my premise shortly. Finally he woke up after a couple of weeks, visited my premise, checked the TV and suggested me to get the major part replaced. The service engineer told me the parts required for TV repair were not available and they will have to request parts from the HO. Finally I have decided to replace this defective TV. Now, I am regularly follow ups with Service Engineer and Kanha Trading Co to replace my TV. They are continuously making false promises to me that they would soon replace my TV. They are continuously making cock and bull story.

This is for your information within 2 month the TV warranty period will be expiring and in 8 month this is the second time my TV is facing a same problem.

No one from Samsung bothers to redress my issue. I am sick and tired of making incessant follow ups with them. No body is there to listen to me. This is the reason why I have taken recourse to you now because this is the only option available to me now. I want these buggers to be penalised for the pathetic products and services being rendered by them.
I am looking forward to replacement of my defective TV now.

You are the only hope where I have pinned all my hopes to get justice of this issue.

Looking forward to your help.

Thanks & Regards
K.Krishnan
C-8/120-A,
Lawrance Road,
Keshav Puram,
Delhi -110035
Mobile no. [protected] / [protected]

i bought my top loading washing machine of samsung Silver Nano model in 2006. on 2nd of august'2010 some problem occured and the machine stopped working. serviceman from the company told that the electronic panel is not working and they have to send it to delhi and it would take 15 days. after 10 days i called them for the progress and that time they are saying, due to unavailibility of the part they won't be able to repair and they will take the machine back and refund me only if i produce my invoice. Due to shifting of my house i forgot where have i kept the invoice..... but i have all the receipts which i have take from the dealer. i have provided all the information to the dealer from last one week and no results are coming... i have also bought microwave oven of samsung and now i am facing the problem of non cooperation from the company itself...

Hi,

I am Vijay Kumar M. I have a concern regarding the refund amount of Rs.14,998.00 by indiatodaybookclub.

Mohmad from INDIATODAYBOOKCLUB called me saying that I have an offer of getting SAMSUNG OMNIA PRO (B7320) for Rs.14,998.00. The agent (Mohmad) has promised me on telephone that I will be getting cash back of Rs.50,000.00 by ICICI Bank cheque along with the courier for the products I purchased so far from india today bookclub. I have recieved the product without any cheque in it.

I have sent the product back via BlueDart Courier on 7th May 2010.

I have requested for the refund amount to my ICICI account and have been following it from 7th May. They promise me everytime that within 21 working days my amount will be credited but its 102 days as of 25th Aug 2010. However, their response is same everytime I remind regarding this. Below is their response:

"We apologies for inconvenience cause to you.

With reference to your mail, we would like to inform you that your complaint has been already forwarded to our concerned department on urgent basis. We will get back to you with positive response once we receive a revert from the same.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us mailto:[protected]@bagittoday.com or [protected]@bagittoday.com or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068"

Details of the Order:

Reference No : 88010796
Membership No : ITBC10332841
Invoice No : ORA[protected]TS
Aramex courier non cod : [protected]
Dispatch No : 6009

Dates:

Product sent back via BlueDart : 07th May 2010
IndiaBookClubToday recieved product : 15th May 2010
Product Refund amount takes : 21 working days
Total no.of days as of 25th Aug 2010 : 102 days (4 months)
Working days not including saturday and sunday : 73 days (more than 3.4 times of your working days)

Expenses that I have incured by ICICI Bank :

Courier Charges : Rs.500/-
Product Price : Rs.14,988/-
Late-Payment Charges by you to ICICI bank for last 3 months : Rs.1,915.76/-
Total Amount payable by INDIATODAYBOOKCLUB : Rs.17,403.76/-

Please do the needful as soon as possible.

Regards,
Vijay Kumar M
Contact: +91 [protected]

Dear Sir,

Sub: Faulty Air-Conditioner and unsatisfactory after-sales service / dealer behavior

Ref: AC 184EWBN (4Star 1.5 Ton Split) Samsung purchased from M/s Ruchika Sales Pvt. Ltd. (Ranchi, Jharkhand) vide their invoice No. RSPL 329 dated 28.04.2010

I purchased a Samsung AC of above reference from M/s Ruchika Sales Pvt Ltd, Sarda Sadan, Niwaranpur, Ranchi, Jharkhand on 28 April 2010.

We would like to inform you that the AC has not been working for the last 4 months since its installation in May’10. Initially, we were informed by the dealer’s engineer that there was no gas in the AC and it required a gas-refilling. After repeated reminders on the Samsung Toll Free No.[protected], the AC was taken to the service station for gas-refilling.

Even after gas-refilling, the AC didn’t work. After repeated requests to the dealer at his office / over telephone, their mechanic inspected the AC and had stated that the compressor of the machine was faulty. In spite of various efforts by the dealer’s / service centre engineers to repair the AC, the AC is still not functional.

On seeing the problems in new AC and unsuccessful numerous repair efforts of the engineers, we requested the dealer to either replace the AC with a new one / refund the entire money back to us. The dealer agreed to our request and verbally assured us that the money would be refunded once their authorized officials signed the cheque.

We would like to inform you that the dealer, during our last visit to his office for collecting the refund cheque, denied us the refund and stated that we would have to take the same faulty AC back after their engineers repaired it.

We requested the dealer that the said AC, which was not functioning right from date of installation, had undergone lot o[censored]nsuccessful repair exercises and we were not comfortable with using the same. Instead of keeping up with his promise, the dealer behaved very indecently and refused us the refund on some unreasonable arguments.

Since the purchase, the AC has not performed upto the standards for a single day. We are completely unsatisfied with the AC and services of the dealer. The most sorry part of the entire episode was that the only objective of the dealer was to sell the AC rather that building the brand name and customers. The dealer is bringing disrepute to the brand name of "SAMSUNG".

We request you to replace the faulty AC and take some action on the dealer. Communication from your end would be highly appreciated.

Best Wishes
Saket Mohta

TOTAL HANDSET PROBLEM.

　

My A/m Monitor(sl no HA19H9FQ634521) went U/S 3 months back. After 2-3 futile visitssamsung technician I was informed that they will refund my money. Repeated call to banglore repair center give me same old reply that your refund is in progress. will be intimated to you soon but 1 and half month passed but no progress. I have contacted undermentioned people repeatedly at Bangalore service center.

Mr. Murali - [protected]
Mr. Srinu - [protected]
Mr. Kiran - [protected]

Called and emailed to samsung india many times
Kindly do the needful as soon as possible I am facing huge inconvenience costing me my valuable time and money.
　

Subject: complain against the company(Samsung TV) for not repairing.


Ref : mail to support.[protected]@samsung.com Sat, 21 Aug 2010 19:52:38 IST and Tue,24 Aug 2010

Dear Sir,
I bought LCD on 25/8/2009. Now a days there is problem fond, no picture shown. Hereby I complained to the company(Samsung TV) on 11/08/2010 for that,BP no. is [protected], till dated should not solve the probleme accodingly.Please help me to solve the probleme.
Thanking You.

Regards
Nitya Mandal
MIG-24 Nehru Nagar
Bilaspur (C.G.)
mob : [protected]

i have bought new samsung monte from themobilestore , i got wrong headset from mobile box but the mobilestore showed me different headset before purchasing. when i complained to them and said to send the headset to samsung for changing it. They didn't cooperate with me ,and didn't do any favor to me.

i bought samsung mobile model no. S3500 on 19 june 2009 from hotspot(spice retail ltd, munirka, new

delhi. On 18 august 2010 phone hanged and i tried many methods like removing battery and restarting

many times but it did not worked. all applications were taking too much time to open like phone book

etc. i knew that there was soething wrong with the phone software so next morning(19 aug 2010) i

went to authorised service centre Electro serve centre at B-27(basement) Moti Nagar, new delhi

110015. . they opened my mobile and told me that motherboard

is faulty without checking it with any instruments. when i told them please upgrade the software of

this mobile, and they agreed and told me the charges are Rs 110 and wait for 1 hour and there was

not any rush over there and my token no. was 1 and it was rainy day. after 1 hour at 11:30am i asked

one of their employee about status of my phone and he told me that server is down and software

cannot be upgraded then i went to the engineer and he told me that software has been upgraded and

phone is not working and motherboard is faulty and it will charge Rs 3000 to replace the

motherboard, this thing aroused suspicion in me bcos one is telling server is down and other is

saying its been done so one thing was clear that they did nothing after opening my mobile and kept

me waiting for 1 hour and when i told him to check the phone properly and i will come next day and

tell me the status to me over the phone. next day when i called them they told me that motherboard

is faulty and need to be replaced and it will charge Rs 3000. then i went there and refused them

that i don't want to change the motherboard as it too costly for me and i collected my mobile and

they charged me Rs 85 for inspection charges and i paid the charges and i went to my local market

and shopkeeper(technician) after checking the mobile(without opening it) told me that phone software

need to be installed again (i told him nothing that i went to authorise service centre) and after

installing the software the phone worked and its been 3 days and phone is working fine.
I want to know are they (authorised sevice centre) not looting customers in

the name of authorised service centres bcos people trust these centres bcos these centres represent

companies and people trust these centres blindly. i want you to take actions against these centres

and cancel their licences and i request you to forward this mail to higher authorities. One thing is

sure i am not going to buy samsung phone next time. our local market technicians are much better

engineers than cheap and uneducated engineers of authorised centres and this also depends on the

owner of these authorised service centres who wants to do malpractices and wants to cheat customers.