Delay of the complaint process
I have a Samsung PDP TV: Model No.-PS42C91HM/XTL, Serial No.-07123ZEP900380D. There was a problem with the speakers of the TV and it is not producing any output So, I called samsung customer care and they told that the engineer will visit within 3 working days. But, they sent there technician after 3 follow up repeated calls. The technician observed the TV and I was told that there is a problem with the main board of the TV and it needs to be replaced and you will be informed about the cost and the estimated date of replacement. But, again there wasn't any response from the service center and when I called them they told me that as your model is outdated so the company doesn't have the replacement part and your TV will be replaced within 10 days. But, again there wasn't any response from their side. And, I have to call them to ask the status of my replacement. I call them after every 3-4 days to know about the complaint's status as they every time say that your TV will be replaced within 3 days as its has been dispatched from our side. They are just passing on the days and there is no response from there side either. So, now I am really frustrated by the Samsung after sales services and there delay in complaint undertaking. It seems that they are not interested in the after sales services and they focus only on the sale of products. Now, I am very much reluctant to this company and want an immediate response or else I will file a legal complaint against the company in the consumer courts of India if they act in the same manner.
BP No./Complaint No.- 8433490892
Pravin Kumar Bansal