[Resolved] Samsung / Split A / C From Viveks, Tambaram, Chennai

[Resolved] Samsung / Split A / C From Viveks, Tambaram, Chennai — The worst service

M Mrs. Jasmin Nimmy Elias from Delhi, Delhi

Hi I have a job number pending with you, it is, 239007, it was booked on Friday, the 17th and customer care said it would be fixed in 48 hrs and I can expect the technician on Sunday. I don't understand what he meant by 48 hrs, it is Wednesday and nobody has turned up or bothered to call from the customer care. Is this what you call as "Customer Care"? What does this mean in your language? Infact I am paying for all the services and why the hell some don't work? Why should such people be given a job when there are thousands, professional people jobless on the streets? Are there any supervisors or managers who control such people? or the service centre is in the hands of such ? or even the managers / supervisors are like these unprofessional ? I spoke to Ranjith Kumar, Kanakaraj, Mercy and they all said the technician will be arriving before 8pm on 7/22 and this has not happened. Now, how many more days do I have to wait for a service? Don't you beg for customers to sell a product? and when it comes to service are you such an unprofessional? I spoke to Irfan finally and he just disconnected the call, when he knew the technician won't be attending this call. Do you have any valid reason for this behaviour? Are the customer centre guys not trained to handle a customer? I got the numbers of the supervisor, Velmurugan,[protected], I hope he is the supervisor and this being his number. He just said the technician will be attending today after which his mobile was switched off! I got the service manager's number, [protected], the number of Jimmy George. I guess he is the manager with this number, he never bothered to pick up. If the managers and supervisors are this way what more can we quote on the people down the line. The service Vivek's offer has degraded to such an extent it stinks which has never happened in the previous years. They don't understand the mud under their feet has began to erode! Are there any professionals left in Vivek who can respond to this? Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

V.Ravichandran

from Bhawanigarh, Punjab

Samsung A/C — Service

I bought 1.5 ton a/c from samsung world, New Delhi in 2003 till today it got break down 10 times
I shifted to chennai and again it break down and service centers are asking 9000 for the repair
They need this amout in cash
When I contacted samsung support center they replied as they can't do any thing
I think I bought system with samsung not with the third party service center
If any one know the solution pls let me know

Rakesh Tuteja

from Delhi, Delhi

I bought 1.5 tn window ac in delhi from yusuf sarai in last summer. I was told that some body will visit for the service in next summer, but no body visited and we are still waiting for our a/c to get serviced so we can start it.

Rakesh Tuteja
A-24 Jung Pura-B
Near hotel Rajdoot.
New Delhi110014
[protected][protected]

Pradeep Sukumaran

from Bengaluru, Karnataka

They are useless altogether. least bothered to answer a phone call. Time will teach them a good lesson. Lets stop purchasing from all these jerks who feel they are god. Even their father's father have arrived in the market.

Lets promote shops like croma, Big bazzar. etc. We have have a real custer care experience there.

thanks,
Pradeep S.

Jayakumarr

from Chennai, Tamil Nadu

I am facing the same problem here. Call after call to the customer care. Despite booking a slot for repairing my A/C, these guys never bother to come on time. These guys are more interested in you going for an AMC with this kind of a service in place. They expect you to sit at home and wait for them all day. They never bother to return your calls too. My job id is 354511.