Saral Jeevan Life Cvg / Birla Sun Life — Did not receive policy papers

I purchased policy- Saral Jeevan Life Cvg/ Birla Sun Life, from the office of the company in Feroz Gandhi Market Ludhiana (Punjab). the premium of the policy is paid through my bank account regularly on quartly basis. Till date I did not recieve any policy papers. I had sent application to their office in Bombay and also contacted through their costumer care no. I have come to know that the papers have been sent to the office of the company in Feroz Gandhi Market Ludhiana (Punjab). These papers have been recieved by someone but not dilivered to me. Even after repeated requests I have not yet got any satisfying reply. My policy no is[protected]
I request you to kindly help me in getting the papers of my policy.

Thanking you,

Yours faithfully,
Gurmit Singh
[protected]@rediffmail.com

sir, my receipt & statment of account not received till today from your head office.
my policy no. is[protected] while my chq.clear on date 31-03-09 from my account by syndicate bank, agra.