[Resolved]  SBI - Credit Card — Credit Cards

Hello,

I had taken a loan of Rs 5000 from SBI Kolkata and had requested for conversion of the loan amount into flexi payments. The customer representative was first very rude while talking to me. Then I was given a Reference Number and was told that my loan of rs 5000 has been made into a flexi payment.

This was last year and i started to pay the minimum amount due where I was told that this must be paid to settle the amount of loan. I got a rude shock when I was told that there was no flexi payment done, and I need to pay the entire amount plus the interest charges. Everyday calls are received from SBI customer care who always have the same point to make that payment is due but when the reference number is stated they reply back such reference number does not exist. I have also paid the entire loan of Rs 5000 but why should i PAY anything like the interest charges where as no flexi payment was made?

Can anyone help me?