[Resolved]  SBI Credit Cards — Invalid Voucher

Address:

New Delhi, Delhi

I hope after writing my greviances to you I may not be required to go to Banking Ombudsman and very prompt action shall be taken by your team.

I had applied for SBI SpiceJet Card in June 2010. I paid the requisite charges and was given a redemption Vr. No. 14356922 to fly one free ticket on Spice Jet.

In the month of December 2010, while making a pre-planned family trip, I tried to redeem that voucher, but to my utter shock this voucher was not accepted by Spice Jet stating that it is duplicate voucher redeemed by another customer. With none of my fault I ended up by paying higher amount for the urgent air-fare. - Lack of Professionalsim and poor management on SBI Card part.

When I lodged the complaint with Mr. Anil Kumar, the Supervisor, available on the Helpline Nos. I was assured that a new voucher is sent to my address by Express IT courier in the month of January 2011. After a long wait till March 2011, I didnot receive the courier and asked the helpline again and they said "SORRY" and asked me to wait for the new courier sent by Express IT No. [protected] dated 14.04.2011. Now this courier, I have already waited for 15 days and tried to contact the courier company, but details didnot match with them. There is no such POD details on their website either. Were there a courier, I would have received it.

Now, I am trying to contact this person, Mr. Anil Kumar continously for three working days, he is not coming on the line, I am kept on long hold. The representative asks me to wait for his call, since he is busy on another line, which he never calls back.

The amount of time, energy and money that I have spent on chasing one redemtion voucher in real terms is more than its worth, not more than 3000/- 4000/-.

If the whole TEAM of SBI Card cannot handle this redemtion voucher maketing scheme, better not give such false assurances and if it is given, say by mistake, ask us to forgive, we keep a great heart, we shall mercy on you. But this request for mercy should come from Mr. Anil Kumar.

I hope you will understand my greviances or else I will make you understand it, if you undersatnds lawyers language.

The SBI Card Team is so careless and unprofessional, I never expected that. Are these people make a fool to us. Is there any check on these people.

Ajay
SBI Card No. *****************4464




Dear Representative of SBI Cards



Today I received a call from SBI card apologizing for the inconvenience caused to me. He asked me note down a new voucher no. and said that its validity will be same as the initial voucher's validity that is June 2011. So illogical and funny. You expect me to make my program in a short notice, as if I am sitting idle and had never experienced a flight and I shall immediately make my program. See you people are not handling the case properly. If you are issuing a new voucher, its validity should be for one complete year from the date of my receipt of it. Mr. Anil Kumar, the supervisor assured me that.I should be given an oppoutunity to redeem the voucher for full one year's validity. Rather I shall seek the compensation from SBI Cards for the mental, physical and monetary loss that I had suffered.



If no one in the whole SBI cards Team is listening to me, let me handle the case in my own way.



Ajay



--- On Tue, 5/17/11, feedback.gesbi <feedback.[protected]@ge.com> wrote:



From: feedback.gesbi <feedback.[protected]@ge.com>
Subject: RE:'CaseID=[protected]' Dissatisfactory SBI Card services
To: "Ajay Joshi" <[protected]@YAHOO.COM>
Date: Tuesday, May 17, 2011, 10:02 AM


17 May 2011



Dear Mr. Ajay,

Thank you for writing to SBI Cards.

This is with reference to your communication dated Apr 30 2011 4:04PM .

We wish to inform you that the valid voucher will be dispatched to you within 10 working days. We regret the inconvenience caused.

Incase of any query , would request you to reply at feedback.[protected]@ge.com using the same subject line or contact the SBI Card helpline at 39 02 02 02 or[protected] if calling from MTNL and BSNL lines ) . IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to AVP, Customer Service at services.[protected]@ge.com using the same subject line. You will receive a response within 3 working days.


Yours sincerely,

Fathima - Customer Service


Dear Sh. Divya Dhody, Vice President, Customer Services & Principal Nodal Officer

I