[Resolved] SBI Railway Card — Unable to redeem points since last 9 months

[Resolved] SBI Railway Card — Unable to redeem points since last 9 months

P purohitpm from Delhi, Delhi

SBI Railway Card - Not letting me redeem points and have stopped access to my points i hold a sbi railway card and have been extensively using it since 2010. last year i.e. October 2012 suddenly they blocked my irctc id and i contacted them number of times to know as to how i could reactivate it but no proper response. recently i sent them emails several times at highest level asking them to solve my problem but instead of solving or giving any solution, they are just giving assurance being attended by month end it will be resolved. just to wash away their hands from the whole problem. I have plenty of points maybe more than 8000 accumulated till now but am not able to access those at all. this month's statement also i have made around 500 points but have no access to them. Please help me resolve this issue. SBI being such a reputed organisation seems to be responding in such a way. please help resolve this. regards P Purohit Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Nimesh Bhatt

from Bengaluru, Karnataka

SBI Railway Card — No way to refund railway points

I am using the SBI railway card for past 4 years, and have accumateld arround 2000 railway points but no body SBI or the IRCTC is helping me to redeem by railway points

dr_nirajkathalkar

SBI Credit Card — no refund since last 1 year

I am niraj kathalkar,my credit card no is [protected].I had taken sbi advantage credit card about 2 years before.(They gave wrong information to me about the card on telephone before buying).I paid around 5,500 rupees as per the policy of card n then within 1 month I applied for the cancellation of the card n refund of my money(after knowing facts about the card)still till today they have not refunded my amount to me.I have called nearly 100 times to their customer care every time they say that within 8 days my money will be refunded to me.can I ask for compensation to that sbi

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr Purohit

We regret to hear that. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 13/18/06 in your mail to enable us to address your concern on priority.

Thanks and Regards,
SBI Card.

shan.navin

I am also having the same problem with SBI Card not allowing me to redeem my points in IRCTC. If we delay in payments / Annual charge will they accept? Let me wait for some time and go to the consumer court.

Vips3483

from Pune, Maharashtra

I am also not able to redeem my points on IRCTC website. There no such option in Payment gateway to select Pay By Rewards as mentioned by SBI in their FAQs section of IRCTC SBI card.

Can you please address my issue on urgent basis

Regards,
VIPUL

ckgujarathi

from Pune, Maharashtra

I am also having the same problem with SBI Card not allowing me to redeem my points in IRCTC. There is no such option in Payment gateway to select Pay By Rewards as mentioned by SBI in their FAQ's section of IRCTC SBI card.

Pl. Help.
Thanks & Regards

C. K Gujarathi
(Mobile - [protected])

Niteesh Ray

from Gurgaon, Haryana

https://www.services.irctc.co.in/beta_htmls/softuserguide.html

This link you help you a lot.

Sathya Jawagar C

I too experiencing the same problem. There is no options in IRCTC website to redeem the points. https://www.services.irctc.co.in/beta_htmls/softuserguide.html in this link it shows a checkbox for redemption, but in the website no such options are available. Please Help.

Thanks
C.Sathya Jawagar

Sathya Jawagar C

I too experiencing the same problem. IRCTC website doesn't has any options to redeem points. Please Help.

Shards Chakras

from Coimbatore, Tamil Nadu

IRCTC does not have any option to use the points and redeem them as payment.
I think the whole thing is a scam. They are just issuing the card, but not providing any option to redeem the points.
SBI has gone to dogs now.

Sooja ram

from Mumbai, Maharashtra

I have irctc railway card.prevent 45 days I had been trying to redeem NY SBI point but all day n vain .please koi h Jo help kr De . both irctc and SBI both are befooling thei customers

Nagesh Kanukuntla

from Lucknow, Uttar Pradesh

sir, im using SBI IRCTC platinum card from last 3 months.
i want to book rail tickets from irctc website.i coud"t find any option to redeem reward points .plz make sure the option be visible.anybody tell me how to redeem points against irctc.
Thankyou

Santhosh Hugar

from Bengaluru, Karnataka

Hi All,

I was able to do that by selecting Redumption Checkbox in "Plan my Travel" section.

After entering From, To and Date of Travel, you have an option to select a checkbox named "Redumption".

If selected, when you click Make my payment, it should work fine.

Thanks,
Santhosh Hugar

sraamiay28

from Mumbai, Maharashtra

Hi,

I am using SBI IRCTC Card from past 1 Year. I Am unable to find redemption option i have repeatedly mailed to sbi card, they says redeem through logging in services.irctc.co.in.
I tried the same but it was redirecting to irctc.co.in (Where am unable to find any redemption option)

Please let me know how to use. Do i need to create any new login under services.irctc.co.in ??

VSVasan

from Madurai, Tamil Nadu

Sir, Iam using SBI irctc card .I have accumulated 6000 points and the same cold not be redeemed.The points can be redeemed only for booking tickets .Please suggest me the option of reedeeming these points.

VSVasan

from Madurai, Tamil Nadu

Expecting early resolution of my complaint.

ashiq sayyad

from Coimbatore, Tamil Nadu

I mam also facing same problem how to redeem railway points ..even the sbi customer care executive does not know this..lets us all file complaint against this

rahulva

It's a pathetic experience to deal with IRCTC and especially when you have an SBI Railway card. First, after two years they sent me a login without password…then after several phone calls a password was sent….now update profile is required and there is no visible menue to do so…..finally could figure out one in a scroller on new subscription and tried to update profile then it did not send OTP to the mobile number. I wonder there is a racket to syphon points and money there. Deliberate attempts have been made so that I could not log in. I also fail to understand that once I already had a login in IRCTC, why I should get a new login and password for SBI card points redemption or shubh yatra….secondly if one of the mobile number is already registered with IRCTC it does not allow another login to use the same number. It is ridiculous to the core and will put on twitter and to minister too. Senseless waste of time and energy

anoop agnihotri

from Pune, Maharashtra

Hi,
I'm using SBI IRCTC Platinum card for last 8 years and having 5000 points but unable to redeem these points on IRCTC website.
Does anyone has any idea how to redeem these points? please let us know.
Regards,
Anoop

anoop agnihotri's reply, Oct 3, 2016

My cell No: 07838551331

Kpls

from Delhi, Delhi

I am Kailash Sipuria, using SBI railway card since long and I had arround 5000 accumulated points but till today I couldn't redeem the points. Somany times I had inquired on customer care also but there is no pissitive response and resulting that since beginning I couldn't redeem the points, please help me at the earliest. My mbl no. Is[protected].