seagate hard disk — Poor Service

Hi

My name is praveen. I am a segate customer, using Segate Hard disk 500 GB.
3 weeks back i started getting problems with the hard disk ... i contacted the seacare center for the replacement. The seacare people told me to submit the Hard disk at their office & they will provide the replacement. I waited for 5 days to get the replacement .. meanwhile i tried to call these people to get the status of the replacement but most of the times they don't even pic the call. Finally after 2 weeks i got the replacement. But when i installed the replaced Hard disk in my system i found that it is defective (making noise). I again tried to call the seacare but no one was picking up the call, i more than 15 to 20 times... Finally i decided to go to the seacare center by my own & that is 20 Km (approx) from my house. I had a word with the seacare regarding the same issue... they told me that it will take another 5 to 5 days. Now this is not acceptable for me.

I have already waited for 5 days ... because of the service delay my office work is pending ....i am not able to use my system for my projects & practice. Now the replaced hard disk is also defective, so that means a delay of 5 more days .... this is some thing that i cannot tolerate. Why should i suffer because of the poor service of the seacare .

Its the responsibility of the seacare to check the product before delivering to the customer so that the customer would not suffer. For one time i can understand, but twice is not acceptable.

i have mailed seagate for the same reason but still i am waiting for their replay ...

Personal, Product & complaint details :-

Name :- Praveen Kumar P
First complaint no :- SGTDEL[protected]DW
Second Complaint no :- SGTDEL[protected]DW
Original product Serial no :- 5QG2WZMH
Replaced product serial no :- 6QG1G2H7
Part no :- 9BJ146-308


Need help ......