Idea Cellular — Sending VAS Texts

Hi,

I am an Idea Cellular subscriber residing in Delhi with Mobile Number [protected].My connection is in the name of RATNA BHATTACHARYYA.

On 21st of Jan, I started to receive some SMS's which were actually deducting my a/c balance.I called up customer services and they have informed that I got 3 promotions activated.

1.Vaishno Devi Pack 2.Combo Alert Pack 3.Dating Pack

1st 2 are costing me Rs.2/sms & the 3rd one is costing me Rs1/sms.I

I asked them to stop this services with immediate effect and they told me I should not be receiving any texts and will not cost me a fortune.

Soon after that I received those texts again and it costed me as well.So far it has taken away Rs.15 from my a/c balance.

When I called up customer services, I was informed that they are still activated.I asked them to disconnect the services they told me it would be done.I called again to confirm it and they have hung up on me which was completely preposterous when it comes to providing excellent customer services.

I had a word with Ravindra Kumar Singh (Floor Support Supervisor) and he guaranteed me that it should be stopped by 25 Jan.But even though it gets stopped I already lost my money.I anticipate that the total loss could be somewhere around Rs.30 so far.Apart from that the mental agony I have gone through it was completely out of proportion.

I hope that as a customer I was not completely been played around.I expect that if you can take some steps against these kind o[censored]nreliable business practices.