Sewing Machine / Indiatimes Shopping — sewing machine sent for replacement not returned till date

Address:

Rangareddy, Andhra Pradesh

I have booked one sewing machine through India times shopping ( online shopping) vide order no.[protected],sub order no.3190554 and the amount was paid in advance through my debit card.The item was supplied.On opening the parcel it was found that the machine was not working and it was complained to customer care.I was advised to send it to the supplier "Ojjas Enterprises,Unit no63 New Satgurunanak industrial estate,Goregoan,Mumbai-63,accordingly it was sent to the supplier through TNT courier vide AWB.No DO.[protected] WW dated 30-7-10 and it was received by the supplier.
I received a small parcel on 6-8-10 from the supplier containing three small thread reels.It was reported to customer care India times shopping.
The supplier deceived me by sending three thread reels instead of sewing machine.The matter was reported to India times shopping several times but no action has been taken to return the sewing machine from the supplier.
This is a fair example how the business people deceive gullble customers by online shopping.The cost of the machine is not much (Rs.1000/-)