[Resolved]  Sharp — No response from 5 months against complaint

Address:

East Delhi, Delhi

I have purchased Sharp refrigerator PD57RHS @52500. It was not working well since the date of purchase. Sharp commit me service 1 hour call back service, 1 day engineer visit & 1 week to replace whole product if problem not get solved. I logged a call with them but nobody taking care of me till 4 months. Then I send a mail to them with my call history of complaint no.s. Still I did not get any response from them. Then after 19 days I started sending reminders to them. At last I got a call from Rajeev Mittal ([protected], [protected], [protected]@sharp-oa.com) & he told me that he will help me regarding this case. But after few days he stop attending my calls. Then I call him on his land line no. & I spoke to Mr. Hari Prassad Tyagi & he told me that he will call me tomorrow but again I did not get any call from them. Then again I call to him & he refuse me to refund me money.

I have send mail & SMS to them that "I will go to the consumer court" but still they did not respond to me.

I am attaching snap shots of vegetables & other food items which gets unusable after few days.

Please help me & take necessary action against sharp as they are not completing their commitment to the customer & making fool of the customer to sell their product.

Thanks & Regards

Vipin Bharti
Ph. no. [protected], [protected]