[Resolved]  Sheela Foam Pvt Ltd — Leepwell exchange required-getting no response

Address:

Hyderabad, Andhra Pradesh

From: shruti gupta <[protected]@yahoo.com>
Subject: Fw: contact numbers/ID-MAIL addresses of Shri Rakesh Chahar and Ravindra Sharma C.E.O's
To: [protected]@sheelafoam.com, [protected]@sheelafoam.com, [protected]@sheelafoam.com
Date: Tuesday, 26 October, 2010, 2:06 PM










To,

The Managing Director,

Sheela Foam Private Limited



It is to bring to your kind notice that I had purchased 2 Sleepwell Spine Care Mattresses(4inch) and 1 Sleepwell Flexi Coir Mattress(5inch[protected] and 10031) with bill no [protected] dated 24-Aug-2010 from Jaydurga Furnishings , Hyderabad[protected],93,94) whose owner is Mr Sriram Agarwal. These, I selected on advice from Mr Aagarwal that this will solve my problems of backache.



My problem of backache has aggravated as instead of getting reduced by use of Spine care mattresses and no relief from use of flexi coir mattresses. I had conveyed the same to Mr Sriram Agarwal same in first week of September and he agreed to exchange the mattresses and deliver us back support flexi puf model, but he did not act on promise on repeated requests. I couldn’t again contact him. I was at great pains due to my emergency c-section.



Again, I contacted him with the same problem in first week of October, but he regretted to do anything and he advised me to contact Mr Mohan-(Punjagutta,Hyderabad-Sales Manager,[protected]) who after sending sales executive Mr Rupesh Jaiswal ([protected]) to check mattress condition (which was found to be promising by them) and on one of these having stiching gave way which Mr Jaiswal agreed to be the mistake of the production Department of the Company. Mr Mohan suggested us that flexi puf model will be delivered to us in exchange of our previous mattresses but we need to pay 50% of MRP of flexi puf model which is really awful. Already, I purchased above stated mattresses with total amount of Rs. 18,653.36 and here Sleepwell person asking me to further pay 50% of MRP of flexi puf. When I had a talk again with Mr Mohan that this is not fair and I am ready to pay the difference amount and also stated my backache problem has aggravated and not solved due to their wrongly advised product, Mr Mohan sent again another person Sh BN Laxman Rao([protected]) to address our problem and Mr Rao assured that he will talk to dealer Mr Sriram Agarwal and get the things solved. In spite of continuous pursuance, all these persons never bothered to call back and provide feedback redressed of grievances.



I also called upon customer care center[protected] and told about my grievance to MR Varun Nigam (called him twice) and mailed also .Mr Nigam informed that they are instructed not to disclose any corporate person mail id or contact number. Sh Nigam told that he will get back to me on Monday 25th 2010 which he never did.



I am really hurt due to irresponsible attitude and behaviour of dealer as well as Sleepwell people. My sisters and parents have been using Sleepwell mattresses for the last 3-5yrs and therefore I went ahead with it but my experience have been quite bitter as evident from above narrations. Even my father Mr S.L.Gupta very qualified and experienced responsible positioned officer (who sent e-mail) felt very awkward on talking to these persons from Sleepwell specifically their attitude and what type of companies policies are of the sort of misrepresentation and keeping the management and customers in dark about the customer’s grievances.



On repeated harassments by dealer as well as Company’s officials, I had searched the website of the Company and give following narrations given for top Management:-









Management Teams’ Attributes and Mottos as quoted on Sleepwell site:



Sheela Gautam – Founder & Chairperson:



Client Satisfaction

“The organization strives for maintaining highest level of client satisfaction. We ensure that products of high quality are offered to our clients backed with reliable and fast supply and delivery system. Our wide distribution network and strong forte of certified vendors allow us to supply and export our products to nay part of the world effectively. Our products comply with several industry standards and are ISO: 7888, ISO: 3386 & ISO: 1798 certified. To provide our clients complete customer satisfaction through continual improvement by consistent adherence to our quality systems and standards is the vision of our organization.”



Rahul Gautam – Managing Director:



“With his vision, intense zeal and highly focused approach Sheela Foam has not only achieved enviable growth in the past, but also pushing itself to scale greater heights.”





Rakesh Chahar – CEO Sleepwell :


During his tenure, the Company’s flagship brand 'Sleepwell' emerged as the most popular Indian brand in home comfort products.
Mr. Chahar’s expertise lies in understanding the customer needs and quickly responding to it.



Ravindra Sharma – CEO (East, West & South):



“A great visionary and think-tank, Mr. Sharma helped the organization to set up several manufacturing units across India , to cater to the growing needs of foam. Today, these plants have broken several old records of production & sales.
Mr. Sharma strongly believes in continual improvement, automation and optimization of resources, so that customer gets a good product at reasonable rate”.

I would request you to give a considered thought to the practical behaviour of the team of the Company officials which reflects huge gap in the motto of top management and the happenings in reality.

I may kindly brought to your kind notice a print in The Times of India of 25/10/2010 which came to my notice while addressing you this mail:-













I humbly request you to exchange my mattress from Spine care and flexi coir to Back support flexi puf at the earliest as my problem of backache is becoming more painful.





Regards,

Shruti Gupta ,BE,MS


Mobile : [protected]