[Resolved]  Sheela Foam Pvt Ltd — Company's Refusal to Replace Mattress which sagged within 2 years/ Guarantee 5 years

Address:

New Delhi, Delhi

Sleepwell Flexi Puff Mattress Serial No. 11771685 and 11771686 dated 06/01/2012 purchased from 1. Customer Care Sheela Foam Pvt Ltd. Toll Free:[protected] /[protected] Land Line: +[protected] www.sleepwellproducts.com 2. Agent/Shop: Bill No. 15865 dated 06/01/2012 Shivam Handloom, 47 Krishna Market, Kalkaji New Delhi 110019 3. Purchaser: Mala Kaka E-349, Greater Kailash Part I, New Delhi 110048 Mob: [protected] Correspondence/ e mail sent to Sheela Foam Pvt Ltd : 09/10/2014 Mattress serial number 11771685 and 86 Dear Sir Wr have registered complaint of sagging several times but no action is being taken. Wr are upset with such shoddy behaviour from such a reputable company. Looking forward to hearing from you Best regards MALA KAKA [protected] 10/10/2014 Reply received: Dear Sir, We apologize for the inconvenience caused to you, With reference to below mail escalated the same to our Senior Manager and will revert the feedback as earliest. Thanks & Regards, Customer Care, Sheela Foam Pvt Ltd. Toll Free:[protected] /[protected] Land Line: +[protected] www.sleepwellproducts.com From: "Ashok Kaka" <kaka.[protected]@gmail.com> to: [protected]@sheelafoam.com Sent: Thursday, October 9, 2014 2:32:28 PM Subject: Sleepwell flexi mattresses - COMPLAINT 09/10/2014 Mattress serial number 11771685 and 86 Dear Sir We have registered complaint of sagging several times but no action is being taken. We are upset with such shoddy behaviour from such a reputable company. Looking forward to hearing from you Best regards MALA KAKA [protected] 11/10/2014 No one has contacted Mala kaka [protected] 10 Oct 2014 14:22, "Contact us" <[protected]@sheelafoam.com> wrote: Dear Sir, We apologize for the inconvenience caused to you; With reference to below mail escalated the same to our Senior Manager and will revert the feedback as earliest. Thanks & Regards, Customer Care, Sheela Foam Pvt Ltd. Toll Free:[protected] /[protected] Land Line: +[protected] www.sleepwellproducts.com