[Resolved] Sheikh Jamil Ahmad — flight cancelled but no compensation paid

rangers23424

from Jaipur, Rajasthan

Address:

South 24 Parganas, West Bengal

i was to travel from air india flight no. AI765 from kolkata to chennai on 27th april 2011. at around 4.00p.m when i was about to leave for the airport i got a message on my mobile that the flight has been cancelled and please call the customer care for other travel arrangements. when i called the air india customer care they confirmed me that the flight has been cancelled and they can shift me to the next day flight to chennai. i told them that it is urgent for me to fly to chennai today itself then they said that they can only refund the full amount in that condition. i had no choice left other than purchasing a new ticket with the other airline. after reaching the airport i bought a new ticket with the indigo airlines with an increased fare of Rs. 1500 compared to my air india ticket. then i went to the air india ticket counter for the cancellation of my ticket where i came to know that they are shifting the passengers to the spice jet airlines. i told the duty manager that this information was not been given to me in the customer care so that i would not have purchased the new ticket with the Indigo airlines. they just listened to it and had no reply. i want the reimbursement of Rs. 1500 which i had to pay to the INDIGo airlines

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Aug 13, 2020

Complaint marked as Resolved

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Comments

pushkar451

from Bengaluru, Karnataka

Induian Airlines — Insufficient compensation after cancellation of flight

Dear sir
I, PS Rawat along with my five family membrs (total 06 members) had booked flight ticketes from Chennai to Port Blair on 14 Nov 09 by IC 549. The return flight tickets was booked from Port Blair to Chennai on 17 Nov 09 by IC 510 and the details are as follows:-
PNR No : RHST3C /IC
Tickets Nos. : [protected] to 694
Date of journey : 17 Nov 09
Mobile No : [protected] / [protected]
e-mail address : [protected]@yahoo.com

The flight was cancelled on 17 Nov 09 after boarding the plane due to tachnical fault . The Indian Airlines authority at Port Blair did not take the responsibility of my accommodation and food till next flight and it was told to me that we will give you a compensation of only Rs 500/- per passanger. However, I paid Rs 500/- per passanger for only accommodation for which I had submited a hotel bill. No compensation for lunch and dinner on 17 Nov 09 was given to me where as I had spent Rs 1450/- for Lunch and dinner and Rs 600/- towards conveyance for to and fro from air port. Beside this expenditure, my train tickets of 17 Nov 09 from Chennai to Ernakumam was also cancelled.
2. May I submit that I the matter was discussed with duty staff of airlins at Port Blair, however, they expressed inability to resolve the issue and suggested to take up the case with higherr authority of Indian Airlines. My graviences of not providing food and shelter to my family after cancellation of flight on 17 Nov 09 may kindly be considered and a minimum compensation for lunch, dinner and conveyance as mentioned at para one above.

trippra

from Pune, Maharashtra

Indian Airlines — Flight Cancellation - Reimbursement

Owing to the recent strike by Indian Airlines , My Bhopal - Mumbai flight was cancelled on 3rd of May 2011 . The IA official at the airport gave us the confirmation that entire amount shall be refunded. Even after multiple follow ups still havent recieved any amount though . Pls guide me to the correct authorities , I want to drag these buggers to court .

Alternative flight to jet cost us 15000 Rs .