[Resolved]  ShopClues — Fooling People

Address:

Hyderabad, Andhra Pradesh

Hello my name is anshuman and i purchased a Nokia Bluetooth headset from shopclues.com with order#1574777 and they delivered the package on time and when i received and used it the volume control was not working and when i contacted the customer service they told me to contact the Nokia service center to claim the product warranty and when i visited the Nokia care they told that the product was not launched in India and how come when the product is not launched in India,how can anyone sell it and later i contacted the customer service and i requested to replace the product instead they told that they would pick up the parcel and refund my amount and after few days i receive a email stating that they will refund me the partial amount and that's not the solution...i sent a email stating to collect the parcel and refund my amount and it was sent 2 times but the people sitting there never bothered to reply the email so please kindly check about these people as they are fooling people by selling the products which are not launched in India and moreover the customer service line gets disconnected every 2 minutes and we need to ring again and again to get connected to a person...hoping for the helpful reply.....thanking you