ShopClues — order: 5061439. Wrong refund amount | |||
Dear team, On 13th June 2013 I ordered 2 items from Shopclues as below Order no :: 5061437 - Reebok Box T-Shirt -- Rs. 194 + Rs.34 =Rs. 228 Order no :: 5061439 - Car Emergency Light -- Rs.149 + Rs. 49 = Rs. 198 Final Amount I have paid as calculated Rs. 426 thru HDFC Credit Card. Once I have made the payment, Shopclues system generated 2 order details as 5061437 for Aleva International & 5061439 for Indiamall. BUT the receipt 5061437 [Reebok Box T-Shirt] generated for Rs. 357 {instead of 228} and the receipt 5061439 generated for Rs. 69 {instead of 198} totalling to Rs. 426. Now Shopclues have cancelled the order 5061439 and trying to give me a refund of only Rs. 69, which means the Reebok Box T-Shirt costed me Rs. 357 instead of Rs. 228. PLEASE EXPLAIN HOW CAN Shopclues CALCULATE THIS REFUND AMOUNT TO BE RS.69 WHERE AS IT SHOULD BE RS.198. Again there was no coupon code attached for Car Emergency Light, so how can your system made that order [5061439] to Rs. 69. ITS WHOSE FAULT ? What to do further to get a proper refund ? Was this information helpful? | |||
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We are very sorry for the inconvenience caused to you. Hope you have received a call from us. We are processing the refund against your order 5061439, as per your request.
Regards,
ShopClues Support