[Resolved] ShopClues — Refund not received | |||
I tried to place an order on Shopclues.com but transaction got failed and amount is deducted from my account. Order details: Order: 1710007 Date: 18 Oct 2012, 01:51 PM Status: Checkout Incomplete I log a support ticket from shopclues portal on 29 Oct 2012 also wrote emails to them but to response from their side. I suggest all buyers try to place order through COD mode only. I think it is also Shopclues source of income : not refunding the money. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Order no: 6210737
Item: Canon EOS 600D SLR (Black) with Kit I EF-S18-55mm IS II Lens.
I ordered the above mentioned product during a camera deal on 24th aug 13 for Rs. 29, 819. On 27th aug 13 they told it was shipped through fedex but actually it wasnt even dispatched. They gave only the airway bill no as i confirmed it from fedex. After long conversation for a 3 weeks they told it was a technical problem from their end and they are resolving it. A week ago the status suddenly changed to "RETURN COMPLETE". I came to know they have techinical mistakes. i got a mail that your refund for this ordered is initiated and we have escalated your case.
According to them the refunds must have reflected in my bank in 4-5 days but still not i havnt received. i mailed again & again but no reply and after a long time they mailed the same thing "the refund was initiated.." but still no satisfactory results. It was going to be a month by this 24th sep 13.
Really i cant understand their buyers protection policy and they ask to rate their customer support after they make a contact which is so silly.
Item: Canon EOS 600D SLR (Black) with Kit I EF-S18-55mm IS II Lens.
I ordered the above mentioned product during a camera deal on 24th aug 13 for Rs. 29, 819. On 27th aug 13 they told it was shipped through fedex but actually it wasnt even dispatched. They gave only the airway bill no as i confirmed it from fedex. After long conversation for a 3 weeks they told it was a technical problem from their end and they are resolving it. A week ago the status suddenly changed to "RETURN COMPLETE". I came to know they have techinical mistakes. i got a mail that your refund for this ordered is initiated and we have escalated your case.
According to them the refunds must have reflected in my bank in 4-5 days but still not i havnt received. i mailed again & again but no reply and after a long time they mailed the same thing "the refund was initiated.." but still no satisfactory results. It was going to be a month by this 24th sep 13.
Really i cant understand their buyers protection policy and they ask to rate their customer support after they make a contact which is so silly.
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+91 12 4441 4888 (Customer Support)
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Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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We would like to inform you that your order was an unsuccessful transaction and we did not receive any amount against this. Kindly check the same with your bank and do let us know for any assistance.
Regards,
ShopClues Support