Comments
On 11 September 2013, received a mail from shopclues saying
" Hello,
Thank you for contacting ShopClues.com.
We apologize for the inconvenience caused. Based on your concern, we are arranging the pickup for refund cement and will be coordinating with our courier partners regarding the same within the next 24 hours.
Our courier partner will contact you to arrange the pick up within the next 6-7 business days.
To expedite the process, we would like to request you to label the package with the following address and hand it to the courier partner.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will contact you once we receive the product to update you on the status, alternately you can track your return status at www.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Supratim
Team ShopClues "
Before this mail I got a call from shopclues audit team(On 10sep2013) asking me the issues(last 2 month i faced) from the beginning, after explaining all the issues to him, he told me that he will get back to me shortly, after that not even received a single call or mail from shopclues to pickup the faulty product, this shows the importance and priority given to this issue(Not even the least priority), this is the worst experience on online shopping i ever experienced in my life.
" Hello,
Thank you for contacting ShopClues.com.
We apologize for the inconvenience caused. Based on your concern, we are arranging the pickup for refund cement and will be coordinating with our courier partners regarding the same within the next 24 hours.
Our courier partner will contact you to arrange the pick up within the next 6-7 business days.
To expedite the process, we would like to request you to label the package with the following address and hand it to the courier partner.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will contact you once we receive the product to update you on the status, alternately you can track your return status at www.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Supratim
Team ShopClues "
Before this mail I got a call from shopclues audit team(On 10sep2013) asking me the issues(last 2 month i faced) from the beginning, after explaining all the issues to him, he told me that he will get back to me shortly, after that not even received a single call or mail from shopclues to pickup the faulty product, this shows the importance and priority given to this issue(Not even the least priority), this is the worst experience on online shopping i ever experienced in my life.
26%
Complaints
6999
Pending
47
Resolved
1672
+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information
We are very regretful for the inconvenience caused to you. Kindly accept all our apologies for the same. We are getting this checked on priority & share the updates soon. Be assured of getting a plausible resolution from us ASAP.
Regards,
ShopClues Support