[Resolved] Shoppers Stop — bad service/inconsistent response | |
Dear Sir/Madam, i bought a pair of sandals from Shoppers Stop Bandra/Linking Road outlet on 22/07/08...the sandals are of the brand 'Class Apart' and were bought during an offer period... within two to three usages one of the shoes had some issue with the heels..ideally the bottom of the heel wears out, while in this case it came off which clearly was a manufacturing defect.. when i called up the shoppers stop people they said that it will be sent to dehradoon for repairs and i will get it only after a month...i was about to leave mumbai and shift to bangalore and so leaving it with the store was not feasible..hence when i asked them that whether on producing the bill in bangalore, they will take care of the repair etc, the customer care person agreed and said its not a problem and i can get it repaired in bangalore.. just in case i was wrong, i called them up again and this time the customer care executive said the same thing about the repair taking a month and that it will not be an issue to get it done through a bangalore outlet... on 21st September 2008, i went to the shoppers stop outlet in garuda mall where the person said that they have not been keeping Class Apart shoes for a year and they cannot do anything about it..when asked about the reason given to me by the mumbai store people, the person in this store just had a sorry to give me. when asked for a number of someone from class apart, the person gave me a number which clearly did not belong to a person who had even heard of class apart (i had called up that number to find this out) after this i called up the bandra outlet people again and they came up with a sorry again and an explanation that they had no idea that the brand is being discontinued and that the decision was taken all of a sudden.. they agreed to repair it for me if i send it to mumbai, the time period of one month to get it repaired stays intact... i am angry because there is so much information mismatch between the two outlets in such major cities.at this point when they are have terminated the contract, i do not think that it is worth sending my shoes to them and there is no assurance they will get it repaired...but such bad service is definitely not expected from a big brand name...please look into this... Thanks and Regards, Sudipta Roy Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 53 Comments | |
Comments
ESTEEM — Poor Customer service/no repair
Dear Sir,I was called by Gurpreet and Bhawana to replace my power antenna.This came through my complaint in Maruti company.
Ms Bhawana first appoved the reparing and then suddenly she went to P S Rawat, Who was totally out of his mind and started talking arrogantly.He says " Boys do whatever you want.I cannot listen to your request.Sorry sorry please go.
is this the culture that you are following in D D Motors?
I have wasted my entire working day and precious time and money.Who is responsible for this?
Why Bhawana and Anuj first approved and then started denying it?
why they have called me ? just to insult the customer?Please answer.
My power antenna is not wrkg and hence my complaint is running from last 3-4 months.
Over the phone it was told to me that, Sir please come. we will replace the antenna and we have it available in our stock.
Then why they have turned this into taking money for the same.For what reasons customers go for 4 yrs warranty scheme?
I have reported same to Mr R S Sethi also then and there itself.
Feedback form is also left at the reception for your persual.
Regards,
Rahul Shivam
Dl9ck--4419
[protected]
Ladies Tshirt — Misleading customers
Yesterday, I stepped into the Woodland Store on New BEL Road since there was a Sale. I picked up a Ladies Tshirt under the category 'Flat 40% off'. The MRP for this product printed was Rs.595/- However, when this item was billed, I was asked to pay Rs.400/- When I told the cashier that it should be Rs.357/- (595 minus 40%), he told me that the cost was already reduced before printing the amount on the label and the original price of the item was Rs.668/- and he is charging 40% on this amount. This amount, he picked up from his computer system. When I argued with him that he should have displayed the factory price (original price) on the label or displayed that the flat 40% was on the factory price which is not displayed on the item, he did not have any answer but said this is the Woodland rule. This is not ethical practice and is outright cheating. Since my daughter liked the tshirt very much, I did not want to disappoint her for a difference of Rs.162/- and ended up paying the amount. But I would like to get a justification from a competent authority of the Aero Club as to why they are taking the customer for a ride with false promises. I had a bitter experience with Shoppers Stop.
I had purchased a crushed black dupatta from your store at South City Mall, Kolkata on 21st September( Item code:[protected].To my utter dismay, when I opened the packing, I found it to be torn at both the ends- big holes at both ends and hence a damaged item. I was outstation at that point of time and visited the store yesterday at around 1:15 pm, upon my return, for a replacement.
The customer service staff at the store were not only uncooperative, they even went to the extent of accusing me of having damaged the dupatta and then demanding a replacement. I am a First Citizen Gold member and have been making regular high value purchases. It is rather humiliating to be accused of begging for a replacement of a dupatta worth a measly Rs 299.
I was under the impression that Shoppers Stop took pride in being one of the best retail stores in the country and expected the customer service staff to know the basic ettiquette of customer service. Not only do they lack basic manners, the staff at the South City mall store are extremely reluctant to help customers.
I had purchased a crushed black dupatta from your store at South City Mall, Kolkata on 21st September( Item code:[protected].To my utter dismay, when I opened the packing, I found it to be torn at both the ends- big holes at both ends and hence a damaged item. I was outstation at that point of time and visited the store yesterday at around 1:15 pm, upon my return, for a replacement.
The customer service staff at the store were not only uncooperative, they even went to the extent of accusing me of having damaged the dupatta and then demanding a replacement. I am a First Citizen Gold member and have been making regular high value purchases. It is rather humiliating to be accused of begging for a replacement of a dupatta worth a measly Rs 299.
I was under the impression that Shoppers Stop took pride in being one of the best retail stores in the country and expected the customer service staff to know the basic ettiquette of customer service. Not only do they lack basic manners, the staff at the South City mall store are extremely reluctant to help customers.
Shoppers Stop — Nokia Reliance CDMA phones not working
Dear Team,I have purchased LG 6100 for my collegue for office use it was purchased on 17th July 2008 and the mobile started honking from 19th October 2008. is the life time of the mobile is only 4 months.
Request you please look into the same and hope will get a positive reply which will be in infavour to me.
Regards,
Althaf hussain Diwan
Shoppers Stop — Poor Quality of Product
On October 25, 2008 I bought an Esbeda hand bag from Shoppers' Stop mulund for Rs. 900. I have barely used it for 7 days and the handle screw came out. Also i realised that there was a cut on one of the handle of the bag.I a really horrified at the poor quality of the product.
I visited the store again on November 07, 2008 for replacing the bag... the customer care personnel just refused to replace it and instead want to repair the bag, by replacing a screw in the handle... For which I flatly refused. I would obviously not want to risk carrying such a bag because if the handle comes out say in a bus or train I may just lose the bag and all its contents.
Also it appears to me that Shoppers Stop is not interested in retaining its customer... Inspite of hilighting the problem their personnel are not interested in solving. I am totally disguted by the attitude of such a big store.
I will advise all never to buy anything from a store like shoppers stop which has neither quality nor customer service just a big price tag... for nothing in return.
I went for shooping in Shopper Stop (in Great India Place, Noida) on March 24, 2009. At that time, there were no other customer (except me n my husband) and available Shopper Stop Staff. I lost my cell phone there and i came to know immidiately, just within one or two minutes. but I didnt find my cell from there shop. Shopper Stop Staff told me that they ll find n return me if it is lost in their shop only but they didnt return my cell phone back. There is no security kind of thing in their such a branded showroom.
Shoppers Stop — Bad quality product
Hi,I had bought an expensive sofa set and dinning table from Homestop. However, it has gone bad in a years time and the company is unresponsive
http://www.youtube.com/watch?v=CjJBjnt2728
I have uploaded a video regarding the same
regards
Naren
Hi,
Firstly im curious to know why You Tube says "This video has been removed by the user" cos im very keen to see what your experience has been as i have had a similar experience with Shoppers Stop regarding a bad quality product but hear this -
In 2002, my friend bought me a very cool looking hip flask with a leather exterior from Shoppers Stop. I fill it and see it trickling away from the underside. I finally made it to the store 2 months later to return it and ask them how such a poor quality product made it to the shelves. I mean with a huge admin like that and there's no one to do quality control?
anyway, after voicing my 2 cents i leave to come back in 10ish month's time and find myself browsing with a friend (just to kill time before a movie close by), saw a similar hip flask from a distance, went to have a closer look and find myself holding the SAME piece sitting there with other similar flasks with the RETURN NOTE STILL ATTACHED from the day i returned it, dated: 24th Nov!!!
i dint know what to say! i caught hold of a sales person, blasted his head off and walked away as there was no manager at the time and i dint care enough to miss my movie for that pathetic store.
Firstly im curious to know why You Tube says "This video has been removed by the user" cos im very keen to see what your experience has been as i have had a similar experience with Shoppers Stop regarding a bad quality product but hear this -
In 2002, my friend bought me a very cool looking hip flask with a leather exterior from Shoppers Stop. I fill it and see it trickling away from the underside. I finally made it to the store 2 months later to return it and ask them how such a poor quality product made it to the shelves. I mean with a huge admin like that and there's no one to do quality control?
anyway, after voicing my 2 cents i leave to come back in 10ish month's time and find myself browsing with a friend (just to kill time before a movie close by), saw a similar hip flask from a distance, went to have a closer look and find myself holding the SAME piece sitting there with other similar flasks with the RETURN NOTE STILL ATTACHED from the day i returned it, dated: 24th Nov!!!
i dint know what to say! i caught hold of a sales person, blasted his head off and walked away as there was no manager at the time and i dint care enough to miss my movie for that pathetic store.
shoppersstop malad — not recived pf ammount
amol.jadhav emp cod: 085448 no idia about pf no because we dont had any sallery slip in our outlate.please help for this .
.please do this need fully.
amol D. jadhav.
mob : [protected]
CSE — Poor Customer Service
Sir,My Bsnl Phone no is[protected] in the name of Thakur Hari Singh .It comes under Jogindernager,Kufri Exchange.Sir ,my phone is out of order for at least 1 month .We have informed the local BSnl officer many timesbut in vain .We have also registered complaint under Mandi circle but no action has been taken so far.We pay bill in time so I don't understand why lack in the part of Bsnl.
Sir ,I request you to look in this matter as soon as possibly.
very bad experience of shopping for a wrist watch.
i purchased a 'police' automatic wrist watch worth rs. 11, 000/- from shoppers stop bandra outlet in feb 09. but the product was so faulty that it stopped working just after 4 months when i danced a bit too much at a party wherin i was wearing the watch. i was the surprised to know that there's no 'police' watch authorised service centre in india.this was not even conveyed to me by the salesman at the time of purchase. he was just interested in sellin his prouct. iam in a state of fix what to do.
plz guide..
yogesh paliwal
i purchased a 'police' automatic wrist watch worth rs. 11, 000/- from shoppers stop bandra outlet in feb 09. but the product was so faulty that it stopped working just after 4 months when i danced a bit too much at a party wherin i was wearing the watch. i was the surprised to know that there's no 'police' watch authorised service centre in india.this was not even conveyed to me by the salesman at the time of purchase. he was just interested in sellin his prouct. iam in a state of fix what to do.
plz guide..
yogesh paliwal
MORE shopping centre — Bad security
The security at MORE store (At Mudichur Road, Tambaram) is very bad.Once I have left a bag containing some things worth 1000 with the security and went inside the store for purchase.
After, we finished shopping, we asked for the bag and that security told us that some one has taken it!!!
We complained to the store manager in Tambaram... But he said i have to get the money from the security man.
This is what the safety of customer's bags at Aditya Birla's More retail shops are.
Today I had a very bad experience with Shoppers stop which is located on banerghatta road in Bangalore.
I took a skirt with me for matching a top with it and tht skirt i bought it from Bangalore central .It has some security tag which the central ppl done remove at the time of billing.so when i entered with that skirt in my bag the entrace door did not beep at all.Then I did some 3000 more worth of shopping and came out.Then at the time of exit their stupid exit door beeped.And shoppers stop ppl thought that i shoplifted that skirt.I told them that its my personal and that i took it from bangalore central and I have the bill too if you wanna see.But nobody listened to me and took me to their office and I was kept waiting for like half an hour.Then I told a guy named Mr MURTHY ( most arrogant and rude person i ever met)that you can call bangalore central people and ask that they had the same skirt and that they can check the bill too.But to that MURTHY says this skirt is only availabe in Shoppers stop.I said please if you dont know your facts dont say before conforming, to that he replies that we will see and e know how to handle you pleople.Then he told me to come in one small room so that we can talk and that room was dark and small and like a small storage place .Any decebt girl wont even like to enter such ikky room.So i stayed outside and I waited.after like half and hr they say yeah you are right you can take the skirt to Bangalore central and get that tag cut off..Then MURTHY didnt even had the guts to show his face to me neither he had a bit of shame to applogise...so i asked him to do tht..and he says something more rubish that my manager said that this skirt is only in Soppers stop...then i asked his manager to come and see..then the manager says that i have not told him anything. So thn mr MURTHY sais tht his unid head said tht.
So one hour was wasted because of which i missed my reservation.And these guys ith their faulty doors and crapy staff dont have any shame to even compensate or atleast say sorry.And they think that only shoppers stop has the best brands but let me tell you guys that is so WRONG.According to me SHOPPERS STOP HAS MOST PATHETIC CLOTHES WHICH ARE HORRIBLY OVER RATED.AND THE QUALITY IS SO BAD THAT YOU WASH IT ONCE AND ITS FITTING IS GONE AND SO HAS THE COLOUR.HOPEFULLY NEXT TIME MR MURTHY HAS A BETTER ATTITUDE TOWARDS CUSTOMERS.
I took a skirt with me for matching a top with it and tht skirt i bought it from Bangalore central .It has some security tag which the central ppl done remove at the time of billing.so when i entered with that skirt in my bag the entrace door did not beep at all.Then I did some 3000 more worth of shopping and came out.Then at the time of exit their stupid exit door beeped.And shoppers stop ppl thought that i shoplifted that skirt.I told them that its my personal and that i took it from bangalore central and I have the bill too if you wanna see.But nobody listened to me and took me to their office and I was kept waiting for like half an hour.Then I told a guy named Mr MURTHY ( most arrogant and rude person i ever met)that you can call bangalore central people and ask that they had the same skirt and that they can check the bill too.But to that MURTHY says this skirt is only availabe in Shoppers stop.I said please if you dont know your facts dont say before conforming, to that he replies that we will see and e know how to handle you pleople.Then he told me to come in one small room so that we can talk and that room was dark and small and like a small storage place .Any decebt girl wont even like to enter such ikky room.So i stayed outside and I waited.after like half and hr they say yeah you are right you can take the skirt to Bangalore central and get that tag cut off..Then MURTHY didnt even had the guts to show his face to me neither he had a bit of shame to applogise...so i asked him to do tht..and he says something more rubish that my manager said that this skirt is only in Soppers stop...then i asked his manager to come and see..then the manager says that i have not told him anything. So thn mr MURTHY sais tht his unid head said tht.
So one hour was wasted because of which i missed my reservation.And these guys ith their faulty doors and crapy staff dont have any shame to even compensate or atleast say sorry.And they think that only shoppers stop has the best brands but let me tell you guys that is so WRONG.According to me SHOPPERS STOP HAS MOST PATHETIC CLOTHES WHICH ARE HORRIBLY OVER RATED.AND THE QUALITY IS SO BAD THAT YOU WASH IT ONCE AND ITS FITTING IS GONE AND SO HAS THE COLOUR.HOPEFULLY NEXT TIME MR MURTHY HAS A BETTER ATTITUDE TOWARDS CUSTOMERS.
Very Bad Experience with Online Shopping SHOPPERSSTOP
I Placed Order for one Vaodafone ZooZoo TShirt with Shoppers Stop, They Can't Delivery within 10 days, They Cancelled my Order,
I Called customer care they suggested me to place one more order and take followups with their customer care department,
I placed another order but they are not sure whether they can dispatch or not
So Never Be Dependent With Their Delivery Commitments
I was fail to give Gift to Some One Special,
Regards
I Placed Order for one Vaodafone ZooZoo TShirt with Shoppers Stop, They Can't Delivery within 10 days, They Cancelled my Order,
I Called customer care they suggested me to place one more order and take followups with their customer care department,
I placed another order but they are not sure whether they can dispatch or not
So Never Be Dependent With Their Delivery Commitments
I was fail to give Gift to Some One Special,
Regards
Saturday, 1st May 2010 was a bad experience for me. I left my wallet by mistake in the baggage counter and Rs2300 got stolen from it.Above that there was no cooperation from the staff too. They blamed me that may be am telling lie that there was not that much amount in my wallet. They believe those guards so much but don't believe there customers because of whom there showroom is running. Manager was not ready to listen at all. PATHETIC SHOWROOM, PATHETIC STAFF, PATHETIC SERVICE.
Hello,
Anup this side from Delhi, i bought a watch from your TGIP (Noida) store on 11/05/10, for a amount of Rs4, 995.00. This is a Parry Cardin watch & from the very first hour it doesnt work properly. It moves slowly like 50 minutes in one hour. From 12th to 20th i was not in city so when i came back i'll visit C.P. with the watch but they said that replace this watch from where you purchased, then i go again to TGIP (Noida) & they said that this is rarely happen so please give us some time we'll repair it, after 2-3 days they dealiver the watch & said that we change the whole machinery of the watch & if the same will happen again with you we'll exchange the watch.
The same problem happen again from the very next day, i am a businessman so its not possible for me to visit daily your store so i'll visit on 03/06/10 with watch they said that please wait for 5 minutes, company person is coming. I wait there almost 40 minutes after 40 minutes the company person came & told " sorry sir, please give us some time, we'll call you tommorow because our expert will cheak this & inform us that the problem is genuine or not." they issue me a acknowledgement note & the receipt no is 2075. But i told him that when i repaire it last time you told that we'll exchange it if the same happen again, But he replied that " i'll do my best & we'll surely exchange the watch."
On the next day, i got a call from TGIP (Noida), they said that your watch is repaired & we'll dealiver it to you on 07/06/10. but i told them i dont want the same watch, you can give me same model but please exchange the pcs.
Then the store manager replied sir, please coprate with us if the will happen again then we'll exchange your watch immigetly. I told him that's ok with me but please give me all this in written, But he denied.
Now i am not taking the delivery of the watch because your store & the company both are not sure about the quality that's why they are not giving all this in written, i am there gold card customer & facing this type of problem is really irritating, if they are ready to exchange next time then why not they are giving me in written, almost one month warrenty is waste for me.
Anup this side from Delhi, i bought a watch from your TGIP (Noida) store on 11/05/10, for a amount of Rs4, 995.00. This is a Parry Cardin watch & from the very first hour it doesnt work properly. It moves slowly like 50 minutes in one hour. From 12th to 20th i was not in city so when i came back i'll visit C.P. with the watch but they said that replace this watch from where you purchased, then i go again to TGIP (Noida) & they said that this is rarely happen so please give us some time we'll repair it, after 2-3 days they dealiver the watch & said that we change the whole machinery of the watch & if the same will happen again with you we'll exchange the watch.
The same problem happen again from the very next day, i am a businessman so its not possible for me to visit daily your store so i'll visit on 03/06/10 with watch they said that please wait for 5 minutes, company person is coming. I wait there almost 40 minutes after 40 minutes the company person came & told " sorry sir, please give us some time, we'll call you tommorow because our expert will cheak this & inform us that the problem is genuine or not." they issue me a acknowledgement note & the receipt no is 2075. But i told him that when i repaire it last time you told that we'll exchange it if the same happen again, But he replied that " i'll do my best & we'll surely exchange the watch."
On the next day, i got a call from TGIP (Noida), they said that your watch is repaired & we'll dealiver it to you on 07/06/10. but i told them i dont want the same watch, you can give me same model but please exchange the pcs.
Then the store manager replied sir, please coprate with us if the will happen again then we'll exchange your watch immigetly. I told him that's ok with me but please give me all this in written, But he denied.
Now i am not taking the delivery of the watch because your store & the company both are not sure about the quality that's why they are not giving all this in written, i am there gold card customer & facing this type of problem is really irritating, if they are ready to exchange next time then why not they are giving me in written, almost one month warrenty is waste for me.
Dear Customer care Representative,
Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.
I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.
I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.
My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...
Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.
I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.
Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.
Hoping to have a peaceful end with all the needs and do good works.
With Sincerely,
BLESSEN CHERIAN
Mobile. :[protected] /[protected]
Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.
I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.
I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.
My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...
Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.
I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.
Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.
Hoping to have a peaceful end with all the needs and do good works.
With Sincerely,
BLESSEN CHERIAN
Mobile. :[protected] /[protected]
I completely agree that shoppers stop customer care people not only bad in handling customer complaint they are also rude in their behavior and irresponsible kind of attitude.
I bought some items from shoppers stop located at 'Shipra Mall' Ghaziabad (NCR). One of the item was a T-Shirt worth Rs. 795 /-
It is hardly one month, T-shirt was torn off while washing only with hands (Without brush) from the button side.
I took it customer care, instead of either repair or exchange, they said you have torn it yourself then took you (means we) it to us(shoopers stop) for exchange.
I insisted and told them if you cant replace just repair it, they said you have torn it by some of your behavior and we cant do anything.
I told them during selling of the T-shirt I was assured that this is 'WRANGLER' T-shirt, in any problem of tearing or discoloring it will be exchanged.
Both WRANGLER and SHOPPERS STOP are here to loot people of India.
Disgusting people came to loot indian people ...!
Nitesh Mittal
Email: nitesh.[protected]@gmail.com
I bought some items from shoppers stop located at 'Shipra Mall' Ghaziabad (NCR). One of the item was a T-Shirt worth Rs. 795 /-
It is hardly one month, T-shirt was torn off while washing only with hands (Without brush) from the button side.
I took it customer care, instead of either repair or exchange, they said you have torn it yourself then took you (means we) it to us(shoopers stop) for exchange.
I insisted and told them if you cant replace just repair it, they said you have torn it by some of your behavior and we cant do anything.
I told them during selling of the T-shirt I was assured that this is 'WRANGLER' T-shirt, in any problem of tearing or discoloring it will be exchanged.
Both WRANGLER and SHOPPERS STOP are here to loot people of India.
Disgusting people came to loot indian people ...!
Nitesh Mittal
Email: nitesh.[protected]@gmail.com
Dear Sir/Ma'am,
I have been a loyal shopper stop customer so far. However, after a recent incident, I plan to switch. Recently, I purchased a handbag from shopper stop, lifestyle(malad)-Mumbai, and I was to make the payment via my brother's visa gift card which I generally use during making any purchases and I've done the same in the past few purchases with shopper stop. But, recently I was not allowed to do so and was been told that the card holder needs to be present. I told them that I've used the same card many times on my own but they failed to believe me despite of me requesting them to check the past purchase records of mine. However, they did not take pains to do so and were not very co-operative. I then talked to the floor manager but he too seemed to have nothing to say. The saddest part here is that the employees themselves don't know what their policies and procedures are. They don't even know the basic difference between embossed and printed name on the card. they argued that when the name is embossed, it can only be utilized by the card holder, however, the name was just printed and it did not even appear on the purchase invoice. I agree that this could be a policy to adhere to but my only concern is that why was I allowed a purchase on the same card before????Do their policies keep changing overnight???????This is ridiculous...Earlier, I also used the first citizen card of my brother, but now they say his presence is important to redeem the points on the card..offcourse their attitude was as expected "rude".I request you to kindly look into the matter and make them realize the importance of having knowledge about their policies (same knowledge in all departments)and offcourse a good customer service.
Regards.
I have been a loyal shopper stop customer so far. However, after a recent incident, I plan to switch. Recently, I purchased a handbag from shopper stop, lifestyle(malad)-Mumbai, and I was to make the payment via my brother's visa gift card which I generally use during making any purchases and I've done the same in the past few purchases with shopper stop. But, recently I was not allowed to do so and was been told that the card holder needs to be present. I told them that I've used the same card many times on my own but they failed to believe me despite of me requesting them to check the past purchase records of mine. However, they did not take pains to do so and were not very co-operative. I then talked to the floor manager but he too seemed to have nothing to say. The saddest part here is that the employees themselves don't know what their policies and procedures are. They don't even know the basic difference between embossed and printed name on the card. they argued that when the name is embossed, it can only be utilized by the card holder, however, the name was just printed and it did not even appear on the purchase invoice. I agree that this could be a policy to adhere to but my only concern is that why was I allowed a purchase on the same card before????Do their policies keep changing overnight???????This is ridiculous...Earlier, I also used the first citizen card of my brother, but now they say his presence is important to redeem the points on the card..offcourse their attitude was as expected "rude".I request you to kindly look into the matter and make them realize the importance of having knowledge about their policies (same knowledge in all departments)and offcourse a good customer service.
Regards.
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Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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I'm very clear to the personnel of Shopper's Stop that I'll not take repaired watch anyhow, either I want new piece or refund of my money.
This is not at all acceptable that I will take repair watch, though i paid for new one. I'm shocked to see the quality of products Shopper's Stop has in their showrooms. You are fooling your customers' by giving them defective piece.
This is not the first time I came across the defective product from your showroom, I have accepted many repaired products because of some defect in the products at the time of purchase. But I have never been campaigning for the same.
But this time its heights, I'm clarifying that I'll surely not accepted the repair watch. Even as far as Kenneth Cole wrist watch concerns, this brand degrade their quality day by day.
I'm not happy with Shopper's Stop products & services. Now, waiting for the revert from your end without wasting the time.