[Resolved]  Shopping. Indiatimes.com — I have not received my item no refund

I have placed an online order on http://shopping.indiatimes.com/ for two items. I received only one. I placed an order on 6th Jan. While placing order on the web site the expected delivery date was 16th Jan. However I have only received one item till now. I have complained about this by call, email and chat. They have just created a complain number and do't know if they are working on this issue or not. As whenever I am calling them they are asking me to wait (because they have to get a confirmation from their merchant who will ship the item to me, but this is their internal problem). As they are not able to deliver the item to me. I again requested them to cancel the order for my item and issue me the refund. They are not even ready to do this. For cancelling the order and issuing refund also they are asking me to wait. I don't know why they are not able to refund my money back if they are not able to fulfill my order.

I want to file a complain in consumer forum against the http://shopping.indiatimes.com/ to get my money back. Please help me with the procedure. So that I will be able to resolve this issue.