Siemens Washing Machine - No service for Siemens in India
My name is Subhashini. I am from Chennai, India. Siemens service in India, is the worst one you can ever get.I dint know whom to contact to talk about this.
I bought my machine WM-A0716 on 18th july 2006. The machine started running slow in july 2008. I called siemens service centre @9840363459. They said they would come and nobody turned up.I waited for a month.During first week of september 08, icalled them back, even then no one came, every week i kept on calling, they would say yes we will send service person, thats all. On 27 sep 08, i talkled to chennai manger Mr.Ramesh and he send me service on that day.The service person diagnosed shaft problem in machine and gave me bill for 3500/-INR. I called Mr.Ramesh and wanted explanantion for the same.He agreed his fault for not having send service person in time nad said he would repair my machine under waarranty. Thereafter no one cme to pick the machine at all. There are on ly 2-3 girls in the call centre.The moment i tell my name the girls seemed to give some irresponsible answer for not picking the machine. On 6th of october, again after so much of complaining, they picked up the machine from home. And now its 3rd of november and i dont know what they re doing with my machine.Till this date no body has called me from siemens regarding it.I call them every week to find the status. The manger said, on fixing the shaft they had leakage nd then misalingment. He agrees its his technician's problem. BUt every time the answer is "machine should be ready by nexrt week".I called Mumbai call centre, they said Mr.Mahesh would call me, he also dint cll me.Chennai office is shiftd and i dont know their new address.The machine costed 24000/-INR(approx). Please give me some authority's contact who would ansmwer me.
This is not a rare incidence..If you visit http://www.compareindia.com/complaint-box/ there are mnay such complaints on Siemens there. Please raise it to concerned authority. If not stop selling your machine in India.
The people i contacted regarding the problem
Siemens service centre chennai . Ms revathy :91-9840363459
Siemens service centre chennai Mr Ramesh :91-9840926459
Siemens service centre Mumbai 91-22-67518000
Mr.Mahesh was to call me back, nobody did.
Hope my voice reaches proper channel.
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