[Resolved]  Sify Broadband — connection not yet though given money 2 months back

Sify Broadband — Does not address the technical issues after giving the connection

Hi,
This is regarding my horrifying experience with Sify Broadband and the pathetic service I received from them.
I had taken a broadband connection from sify on the 27th of March for the purpose of working from home, for which I have also

taken a plan from Worldphone to enable me to call US and Canada through the Internet.
I took a plan with 256Kbps speed and 400 MB data download per month.
The tech who came to install the connection consumed some 50 Mbs to check and test the connection. even then the internet was

working very slow, I could hardly hear a person at the other end and the voice was cracking, I checked the speed through a

couple of online speed testing tools, the speed was not more than 130 Kbps in any case. I called up the customer care and

they promised me the issue shall be taken care of the next day, which ofcourse did not happen.
When I checked the Mbs remaining in my account the next day it showed only 15 Mbs remaining. rest all was consumed, how, even

I have no idea. I did not download somthing which might use so many MBs.
I again called the customer care to check on the previous issue and also wanted a clarification on this new issue to which

they said, if Mbs are used I had used those, how and when they had no answer, I also asked them if my account was being

shared by soimeone else on the network, and they could not give me a satisfactory answer.
Whats done is done I still thought of letting it go and get my account recharged (one Day after taking the connection),

however I wanted to ensure the speed gets better before I recharge. So I again called up customer care and they did nothing

but telling me the tech shall visit me soon, Its been four days now and I am still waiting for the technician to visit me.
meanwhile I went upto the, local vender from whom I had taken the connection and requested him to fix the issue He first

asked me to call up the customer care, but when i requested him saying my work is suffereing, he sent a guy to my house who

simply downloaded a couple of stuff on teh computer to check the "Download Speed" and exhausted all the MBs in my account.

The internet stopped working and he said the speed is infact very slow and that I shall have to contact the customer care

anyhow.
Now here I am without internet for the last three days, I have called up customer care atleast 40 times, I have spoken to

atleast 25 different people and I have been on phone with Sify for atleast 6 Hours in the past three days. i have also marked

them atleast 5 mails, but nothing has been done.
I had taken thew connection for my convinience and after paying Rs 500 for 400 Mbs I have hardly used the net, Major part of

it has gone troubleshooting.
I have another computer in my office with a TATA VSNL Connection with 256 Kbps speed and teh same worldphone account works fine from that connection.
I am really frustrated majorly because of the way sify has handled me. Once they have the money they wouldnt bother until the next recharge.
The irony of it all is that I have got atleast three calls since yesterday to recharge my account but not a single call to take care of the technical issue.
Please look into the matter and have my money refunded in case they do not fix the issue.

Regards
Faisal

Sify Login ID: Kate_Javeria

Dear sir
My name is Suman Kr. Acharya.
Sify Broadband is vare nasty. My User ID : suman_008,
Product Code : D4NL, Plz check the Broadband line spied.
My Address: 5/56 B, Bijoygarh. Kolkata : 700092.
Plz. Con this number [protected]


Thank you

This is primarily because of the Franchisee Model which Sify BB has.
I have also been a Victim of Sify Broadband and have shifted to Tata Communications.

I have sify broadband connnection with 449 Plan (400 MB Day & Unlimitd Night) Speed 256.kbps
When i take connection i got good speed in Day & night. But when i renew my account i got speed under 100 kbps. This is a blunder cheating with me. Sify is a cheater company, My user id is mdjaved786.