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Skoda - Defective Superb

 
2 Reviews
User
  Rajender Sharma
Buying Superb was the biggest mistake.

I purchased SUPERB on the 29th april 06 from Giriraj Motors, Gurgaon:-

1. The very first morning I start my car the computer beeps me an engine oil problem which was solved later.

2. On the third day of my purchase the battery died and the car failed to start and I had to call people from the service station to get my car started. But the problem continued and after two – three days my battery had to be replaced.

3. Then a week later the side view mirrors had to be replaced because it stopped functioning.

4. Then the leather coating on the interior handles of the front seats started to come off. My friends own cars of much lesser value having leather interiors, I have not seen one such case as yet.

5. When I thought all the problems have ended and I can drive my car peacefully the gear lever malfunctioned. It was replaced after appx. a month that too with a broken one. I was told that this will again be replaced but till now no action has been taken for the same.

6. Then the electronic malfunctioning started like, when the door was opened the fuel tank cover also popped open, when the door was closed the side view mirrors unfolded automatically, the sun roof got stuck, etc.

7. I have purchased more than 5 tyres within 35000 kms. of driving because of their deformation. I went to Jaipur but due to civil unrest and the unreliability of your tyres I had to leave my car there and borrow someone else’s car. This problem is also very common in your Laura Model and the company service station has also recognized that the strength of the tyres is low as per the weight of the car.

8. CV joint had to be replaced at 30000 kms

9. A/c coil needs a change at 70000 kms

10. headllight got dull
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Reference:- Ignition key cannot be removed from my new brand Skoda- laura Elegance

From:-
Mr. Arif Razaq Memon
Car Name:- Skoda Laura
Reg No. MHO4 7162
Contact No.9823378622/ 9823378222


Dear sir,


This is in reference with my new Skoda - Laura Elegance.
I had purchased a new Skoda Laura from JMD- Auto, New Mumbai on 18th December 2009.

Within ten days of purchase I faced a problem with my car ( I was not able to remove the ignition key of my car)
I immediately informed this problem to the Sales & service Managers of JMD Auto.

I was asked to drop my car at JMD- auto service centre Kandivali ( As there was no pick-up available)
As the service staff of JMD- Auto Kandivali were not able to solve the problem, I was asked to drop my car at JMD- auto service centre New - Mumbai.
The Service Manager of JMD- Auto Mr Sanjay reverted me that this problem cannot be solved as they have run out of spare parts. I was told to take back my car and return in 15-20 days to change/ repair the part.

I have already incurred a expense of driving down the car all the way from my home to Various JMD- auto service centre ( aprox 200 Kms from my home).I had also taken a leave of nearly 8-10 days from my work. I am not able to take my car anywhere as I cannot remove keys from the car ignition panel. I have also incurred a loss in my business as I am not able to reach my workplace in time.

Your customer care officer Mr. Srinivas Sudhir at Aurangabad, H.O, had replied me that there is a long process for changing parts when the car is in warranty.

Sir, I am fed-up of replies from your service centres’ am not interested now in coming again and again. Requesting you to kindly take back this car and refund my money as soon as possible. AS JMD-auto has refused my request for replacing this car.

If I do not get any positive feedback from the concerned authority then I will be forced to approach the Consumer Court & Media .

With Regards.

Mr. Arif Razaq Memon
Car Name:- Skoda Laura
Reg No. MHO4 7162
Contact No.9823378622/ 9823378222

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    Skoda - Defective Superb