As I owe a SKODA OCTAVIA 1.9 TDI RIDER bearing Engine number ALHE03862 and Chasis number TMBCGE1U75A029472 registration number DL4CR-8947 with mileage of 54264 kms.

That it was my pleasure to owe such a superb car and we all were happy and satisfied with the quality of the car; but now its being a nightmare for me as I have given the car to above said dealership for general running service on today i.e. 4th Nov 2009 at 10:30 am.

Sir, Car was given just for general service and with minor complaints like door & dickey noise etc; Although the Job Card was opened by Service Advisor Upinder Singh into the supervision of his senior Mr. Varun.

That the car was inspected and sent inside the workshop at the same time and Mr. Upinder (S.A) promised to deliver me by the same day i.e. today the 4th Nov 2009 at 4-4:30 pm. But now at 4:45 pm I have received a call from Mr. Upinder from his personal mobile number (9717897321) telling me that the “OIL SEAL” located below the gear box of the car is leakage and Oil has been gathered at “TRAY” below the Engine; further he told me about the Suspension of the car needs some work like bushes etc. Sir, he was even unaware of the proper details regarding the work and somebody else was speaking from behind with nonsense language.

Sir, I would like to ask you one thing that you have given me delivery time for the car at 4-430 pm and at 4:45pm the people are telling me for new and new works to be done. I really don’t know that what the hell they had done to the car.
Sir, One more thing I would like to bring to your notice that I am worried about the performance of your dealers and way of their work by employing ineligible staff employees leading the down falling the name of the company.

Sir, I would like to bring to your kind attention that earlier I had also given my car to same dealership (Fahrenheit, Moti Nagar) for A.C Coil Change that time also they called me up after 4 Hours telling me about the “Radiator Fan” not working then I ignored the fact and told them to replace the same. Now, I came to believe that they people have FALSE INTENTIONS IN THEIR STUPID MINDS to do actions like this by informing people later for more and more works acquiring more and more Labor Charges.

Sir, I belong to middle class family and purchased your company’s car at the Loan amount of Rs 7 Lakhs and not a rich enough to approve any amount of False Estimates.

Sir now it’s my humble request to you people to look into the matter and perform the needful actions at the earliest.