[Resolved]  Sleek Modular Kitchens - Hyderabad Hypercity — Un Professional Salesperson

Address:Rangareddy, Andhra Pradesh

After getting various quotes from different modular kitchen vendors i have made my mind to go with Sleek kitchens(Hyper City Hyderabad) even thought the quote was a bit costlier for my relatively smaller

sized kitchen due to their brand name and fit and finish of their products i expected there would be peace of mind and after sales support. . My kitchen is a corridor or parallel type where one side its 4.15 feet / 50 inches by length and 23 inch by depth & the other side with 7.5feet/90inches length and 23 inch deep. My first interaction was with Mr.N.Srinivas (Site Supervisor ) who was a bit friendly and approchable which made me to go ahead with Sleek after himself explaining to me what can be done. Then I met Mr.Maheswara Chary (Sr.Kitchen Designer who is not at all friendly and always have a bit rude tone- no sir not possible types) As per the procedures he took measurements saying every mm counts and we need to design your kitchen exactly and came up with a design. I could only go for bottom cabinets which was designed as per my needs and a final copy of the same with 2d design printout was shown to me promising me that what u see is what you get as final kitchen with no more extra charges with 30 - 40 days time with a final quote of rs 86,242 which includes 20,000 rs by cash for doing civil modification work as suggested by mr maheshwara chary to demolish the existing civil work done by builder and to lay marble verticals for the cabinets to be installed. The guys assigned to do the civil work was totally unprofessional and gave a lot of headache to me to get the work done by them. So then the civil work started and i was prompted to maek 50 % of payment to procure the materials. later the next day he called up and said he missed out just 3 baskets in the quote so I have to pay 8000+ extra. when i asked how could you miss out 3 baskets and give me a final quote that this is your kitchen cost and all. his reply was like sir all r fine just 3 baskets missed in the quote i[censored] dont pay i dont order or else its up to you to cancel your kitchen order !!! I am very much disppaoined with this not only loosing my peace of mind and also tough time dealign with these people who are not able to communicate well in english and who are never professionally trained. I would personally not suggest sleek kitchens till I see these kind o[censored]n professional attitude with sales people. Either Sleek have to look in to this and train then hard or replace them with customer friendly people who will be responsible and to nto forget that if they loose the customers they loose their business !!!
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Aug 13, 2020
Complaint marked as Resolved 
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I found the helpline number from their website and spoke to Mr. Viral Desai (Brand Managaer) explaining my problem. He assured me that one of their managers will get in touch with me the next day regardign this.The next day i called up Mr.. Vishwanath Phalke regarding this and explained to him as well & he forwarded the issue to South zone manager Mr.Amit Solanke who will be takign care from there to resolve my issue.

Thanks to them for explaining me the issue in a kind way, assuring me the reliability and the quality of their services, as well as acceptance of the human error un-intentionally caused by mr.mahesh. More to that they offered me a good discount in the difference amount understanding my situation and adding one more happy customer. The mistake happened un-intentionally was rectified in a professional way and i appreciate the way they handled things from the point I called up the helpline number and spoke to mr.Viral desai seeking for Help.
Finally the issue is been solved as well as mr.mahesh apologized for his mistake.
thanks to sleek kitchens :)

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