Snapdeal — Product not delivered/Refund not processed

Address:

Chennai, Tamil Nadu

This is regarding the boots cotton buds I ordered through snapdeal. Order ID[protected]. I did not receive the product and I did not get any status update on that for almost 20 days. I called up customer care twice just to hear their usual 'we will get back in 24 hours', but they never replied nor called. I called up again & asked to cancel the order, they said it will be cancelled and the refund will be processed in 7 days, but that too did not occur. Now, whenever I call the customer care, I am getting the usual response 'we will get back in 24 hours'. Moreover, the guys at customer care says that I do not understand what he says. This is the kind of attitude they show towards the customers once we pay the money.