[Resolved]  Snapdeal — wrong product deliver against ordered;and refuse to change it

Address:

Delhi

Dear Sir/Madam,

On 4th feb 2012 I ordered product to snap deal i.e Fusion Jewellery against item code no. 996794 (Fusion white pearl beads set with Mahroon strings), My snap deal reference no. was #p[protected] (against AWB no. [protected]) as per delivery note. For the same I paid RS. 1299 as a value chargers, product was delivered to me on 7th feb against my order requst made on 4th feb. The sealed box was delivered to me with a written description on the box as I placed the order. After reading the material on the box I paid the amount to the delivery boy and accepted the delivery, when I opened the sealed box I found a different product inside the box (???) immediately I lodged a complaint to the customer care of snap deal regarding wrong delivery against my order, the reference no. which was given to me was 20991 by concern call attended person, and he assured me within 24hrs. the product will be replaced. For your kind information sice 7th feb 2012 till writting a complaint for your kind reference no one from snap deal came to exchange the product as ordered and wrongly delivered neither communicated to us by a phone call or email, when I called up to the customer care of snap deal on 12 feb then customer care representative (Mr. Rajiv) and supervisor (Ms. Shruti) refused to change the product and straightly said come and change product by your own and we have delivered whatever had been ordered to us, such kind of calls are not been entertained by snapdeal customer service, when I told them to change my product otherwise I complain to consumer forum they said you are free to make an complaint but we cannot change our S.O.P

I will request you to take up this matter with snap deal and help me to replace my correct order against the wrong delivery which is blender made by snap deal.

Thanking You And waiting for the justice, my details are as follows :-

Name : Sarika
Address : 895 A/8 Main Bazaar Mehrauli near SBI Bank. New Delhi, 110030
Phone :[protected]