[Resolved]  Snapdeal — Fraudulent company coupon

Address:

Hyderabad, Andhra Pradesh

I had purchased 2 vouchers (SnapDeal # 42721981 &[protected] from snapdeal for services from Abhyanga (voucher posted on snapdeal for massage services).

I took an appointment for me & my wife & went to the designated place in March 2011 (dont remember the date). I kept on standing outside their premises for over 45 minutes & made many calls to their customer care. During the 1st 15-20 minutes they asked me to wait outside, as they claimed some other person was being treated inside & that they had no alternative space, but later when no one came outside they stopped answering my calls.

Ultimately, I had to go back unattended.

I also believe that their was some dubious or illicit activity going on inside, else they would not have asked us to wait outside for so long & ultimately not answering the calls.

I followed up with Snapdeal for this for more than 1 year and wrote at least 15-20 emails. I even spoke to their customer care, but to no result. Ultimately, on Aug 28, Snapdeal has agreed to refund only Rs 298 out of the total loss of Rs 798. Apart from that they are willing to only give a coupon for snapdeal of Rs 200. I have clearly informed them that I am not keen on using any service from them now, but they are not ready for any acceptable provision. They have also stopped replying to my emails.

Claim amount - Rs. 149*2 + 500 (to & fro auto rickshaw charges from ISB, Gachibowli to Abhigyana. These charges can be verified.)