[Resolved]  Snapdeal — Non-shipment of order

Address:

Delhi

This complain is regarding non shipment of my order id:[protected] by Snapdeal.
I ordered a laptop on the 18th of March 2013.
The estimated shipping date was on the 21st of March 2013. Due to failure to ship my product I called up Snapdeal and they said there will be slight delay in delivery and extended the shipping date.So I waited and the next shipping date reached. I called up Snapdeal again and this time they said the product is unavailable and extended the shipping date again. They extended the shipping date for the 3rd or 4th time. I decided to cancel my order and get a refund. But the following day when I called up snapdeal to check the status of my order, it was still not cancelled. So I told snapdeal to send me an alternate product since the product I ordered was unavailable.So the alternate product was fixed and they said it will be shipped only on the 9th April 2013. I waited again. Today on the 9th April 2013 I called up Snapdeal. A customer representative said it will be shipped this evening.So I happily hung up. Later I received a message saying my order shipping date is being extended to 12th of April 2013!!!
I am quite furious right now. I don't know for how long Snapdeal is going to keep extending my order despite of ordering an alternate product too.
I sincerely request to take serious action on this matter. This is not the first complain against Snapdeal regarding the same matter. There are several other complaints about them which unfortunately I saw only after I ordered my product.
I either want my product shipped in 2 days or have my money refunded in full without any delay.
Please help me.