[Resolved] Snapdeal — problem in refund

aamantranu

from Bengaluru, Karnataka

Address:

Amreli, Gujarat

hi sir, i have bought two items from snapdeal on 05 sept. 2012 with order id[protected]. but one of the item from that(iBall Piano 423 (4 Port USB Hub)), a brand new piece was not working, so i return that item to snapdeal on 19sept. through anjani courier with doc. number 16682895. I have paid 70rs as courier charge.the item was return on 21sept.2012. After that during 40days they did not return my money. every time when i file complaint they told me that there is technical problem to return my money!!! they promise to me to add 70rs to my snapdeal SD a/c for courier charges on 19 oct. but still i have nothing with my snapdeal SD a/c. In atteched file there is all email statement between me and snapdeal. please take some legal action against this type of service, so new online customer believe in online shopping.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

yardiebarbie

from New Delhi, Delhi

I am no longer interested in using Snapdeal.com, I have had it with their RIDICULOUS refund policy, they have simply stolen my money!

Please, expats out there, do NOT use Snapdeal, because if there is a problem with your product they will drag their feet, frustrate you, and on top of that, you lose. It took SEVEN WEEKS after several emails and phone calls to them for them to finally send a refund cheque, one in which I told them I would not be able to use because I do not have a local account to which the cheque has to be lodged. I asked them to give me a refund in the form of a coupon/voucher to use on their website, but they insisted that only cheques are offered for CODs. I asked if the cheque can be cashed since I don't have a local bank account, and they ignored my question in several emails. Now I have this cheque which is of no use to me.

What tops it off is that a Snapdeal agent earlier today (after I went to the bank) told me I would have to send back the refund cheque to them, at MY OWN EXPENSE, then they will apply credit to my Snapdeal account, the VERY THING I requested they do instead, and I asked before they prepared and dispatched the cheque, they knew full well of my concern, yet they ignored me.

So frankly they STOLE from me! No more SNAPDEAL! I have OPTIONS!!! Thanks Flipkart, Jabong.com, Babyoye, Future Bazaar, Urban Touch, Firstcry...and the list goes on! So far with the first four I have never had any problem with these refunding/exchanging products (knocking on wood).

Snapdeal please close my account as I see no option on the website for me to do so other than to unsubscribe SMS, and do not send me any more email offers either!

complaint # 1150016 order #[protected]

Rakshanda786

from Delhi, Delhi

SnapDeal — money refund issue

I am Rakshanda from Srinagar J&K and i purchased 3 Ambest Robet Black Clutch for rs 1137 snapdeal.com on 16/10/2012 from which i paid through net banking,but they cancelled my order and are not refunding money back.please help me in this matter.

sampad kumar jena

from Bhubaneshwar, Odisha

I GOT PARSEL (ORDER NO.[protected] WHICH IS DIFFECTABLE PIECE I WANT REFUND MY MONEY .PLEASE LOOK MY CASE PROPLEY PLEASE SEND MY MONEY IN MY BANK A/C-[protected]

THANKS&REGARDS
SAMPAD KUMAR JENA