[Resolved]  Snapdeal — Refund for cancelled order didn't get credited

I made purchase worth Rs796/- from Snapdeal on Aug 22. They cancelled three items of the order for Rs75, Rs76 and Rs76. For two items of Rs 75/- and Rs76/- refund was initiated on 31st Aug and money credited by Sep2. For the third item worth Rs76/-, as per them refund was initiated on Sep1 for this item. But even after 10 working days it didn't get credited to my bank account. On inquiring about it from snapdeal customer care, I got a standard reply, that seems more of an autoreply that they'll revert in 24-48 hours. But they never reverted in that time, everytime I sent a mail I got a new complaint number and the same standard reply as above. Raising the issue on facebook page, got a response saying please send snapshot of your bank account statement till date which I sent twice. But still nothing was done even with that proof showing no credit for the item. I checked with my Bank from which I had paid for the order through Netbanking on this. Though they confirmed that there has been only two credits of 75 and 76 and not a third one for Rs76/-, they still wanted to have this looked by their technical team, for which they asked for the Transaction reference number. I have been sending mail to Snapdeal CC asking for Transaction reference number since three days now, and what they have sent me is a refund reference number, that is of no use to the bank, because all the three items were part of same order and have the same refund reference number. It is only with Transaction reference number that they can be distinguished. It is really a harassment for the customer who has to send mails again and again for getting back their hard earned money.I request you to take this matter with snapdeal.com because there are many customers like me who have not been refunded with their money for the cancelled orders and snapdeal CC simply doesn't provide any satisfactory response , neither tracks the complaint properly, they simply shrug their hands off the matter saying we have refunded, that is none of our business that you didn't get it.