[Resolved]  Snapdeal — Unresponsive customer service and non-delivery of purchased item

Address:

Bangalore, Karnataka

Snapdeal Order Id:[protected]
Complaint Reference No.: 2146769

I placed an order on 5th May 2013 (Order Id:[protected] of Rs. 19,000 from www.snapdeal.com. In absence of delivery of the purchased item till 15th May, I contacted Snapdeal Customer service representative on 16th May 2013 at 8:27 am to CANCEL my order.

Despite clear instructions to CANCEL the order. when I re-checked for the refund on 20th May, I was told that the order is still not cancelled.

This is extremely unprofessional and unacceptable. After 20th May, I have been calling the Customer Care every 2 days (48 hours is what they claim as the time they will take to process any request). Till date the product has not been delivered nor has the refund of the money charged from me has been initiated. Despite several calls to the customer support to cancel the order (and all the tall promises of Trust Pay) the initiation of transfer of money has not happened.

No one from the customer service has bothered to call or respond. When I call them, they told me to wait for return of purchased item back to snapdeal. Is it my fault that the order remains undelivered? Why should I suffer because they are unable to deliver a product.

Getting through on their Customer Care phone line takes half an hour and several attempts. If the customer service representative cannot understand simple clear instructions, I don't see any reason for them to take customer calls and provide false information of progress of my complaint no. 2146769.

The purchase and full payment was made on 5th May 2013 and the Estimated date of delivery was 8th May. It has failed to reach the destination till date. Upon cancellation, I am still awaiting refund of the purchase amount in my bank account. Please help.