[Resolved] Sony — Bad Service from Authorized service center

surajsthampi

from Delhi, Delhi

Address:

Bangalore, Karnataka

Hi ,
I bought a Sony LCD TV 2 years ago(KLV 32V550A). I had called up customer care reporting on a Defective HDMI port on Nov 2011. They sent a technician home from one of there Authorized Service Center(Vigneshwar Services,Koramangala,Bangalore) who came to the conclusion that Motherboard had to be replaced. I had told him to order the same an call me back regarding the status. But i never heard from him since.
Later i called in customer care and asked the status the tech had told me that the tech will come home and get the motherboard replaced immediately. The same technician came and wanted to open the TV again and he seems to have forgotten about the first service call completely until i showed him the first job card. He then told me it will take some time to order the part. I gave a go ahead to order defective parts again. Unfortunately that also did not happen. For around six month no one called and i was not able to follow up.
A month ago i had called Sony customer care again and complained about the same,i had spoken to a tech as well as a manager who confirmed that they will get my motherboard replaced asap.This time another technician from the same authorized service center(Vigneshwar Services,Koramangala,Bangalore called me that he wanted a receipt of the purchase though the warranty had expired and that did not make any sense as the warranty had expired and i knew had to pay for the service and i was ready to bear the cost. When i told him that i don't have the receipt he has denied service to me.
Sony being one of MNC i regret to say their service is really bad and this not the way they are expected to treat the consumer. That is why i am lodging this complain hoping that my concerns will be addressed .

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Aishwarya N

from Bengaluru, Karnataka

I do not want to give any ratings for VIGNESHWARA SONY SERVICE CENTER, KORAMANGALA because of their such poor service. I have gone 2 times for service of my 2 Sony phones, both the times i was treated badly and arrogantly. Sony being a superior brand in terms of product, accessories and everything has their customer service DEPRIVED. The girls behind the counter are RUDE and ARROGANT and give one line response to customer doubts. When we ask about the phone delivery, they give random dates and timings by when the phone is not ready. They don't even give STAND-BY PHONE for a 2 months old phone with warranty and expects the customer to wait for 35 days. They even expect the customers to call back and enquire about the phone delivery. Whenever i go o the service center always some customers are shouting about their negligence and inexperience. I want SONY INDIA to look into the matter and give us some response.

kaushik battu's reply, Sep 19, 2020

Yes - VIGNESHWARA SONY SERVICE CENTER, KORAMANGALA is very bad Sony service center in Banglore. Technicians will not speak in English and tell us to speak in local languages. Rude behavior. Bad management.

Sameer

from Nashik, Maharashtra

SONY INDIA/KLV-32V550A LCD — POOR Customer CARE- SONY

Poor Customer Service
I have a logged in call for service 2 days back,2-jan and they said it will be done same day or atmost next day. But when no one turned up I called up the call center.
They SAY WE DONT OPERATE ON SUNDAYS IN PUNE.
AND THE GUY HUNG UP. HE IS SOMEWHERE FROM DELHI call center.

IS THIS THE WAY SONY TREATS ITS CUSTOMER....I would suggest give it a good thought before buying any SONY product. Such service is not expected from sony.

Sony Team

from New Delhi, Delhi

Dear Mr Sameer,

Greetings from Sony India Team,

We have noted your concerns, someone will get in touch with you in next 24 hours.

Warm Regards
Sony India Team

Sony India Customer Care

from New Delhi, Delhi

Verified Support

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. We will need this detail to assist you further.

For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

Biwek Bajgain

from Bengaluru, Karnataka

Really disappointing services

my xperia z1 was damaged by water by exposing it to normal rain and took it for repair through careonsite.first they didn't agree to repair my handset but I insisted to repair it because it is covered under accidental protection as provided by Sony and they agreed took my phone for repair and asked me to wait for 20-25 days .Now its been 40 days and still I ha vent got my phone back .They keep on extending due date for repair.
They are mentally harassing me by extending due date as they keep on changing the issues for delay.

I am not getting service as expected because I was a Sony fan.is this what Sony does to their costumers?? If they are facing difficulty in repair, why don't they replace it??
I would like to hear from Sony and anyone can tell me, how to file a case against Sony in this issue??

Ramakrishnan Palanisamy

from Gurgaon, Haryana

My Job # J41586776 & J[protected]for Sony Bravia LED 46 INCH TV) regarding Display Panel issue and my product is under warranty. Both the Job # assigned to Vigneshwar Services, Koramangala, Bangalore. They never give customer copy document after service. I raised this to them they said if product is under warranty they won't give customer copy document. I checked with Sony toll-free no.[protected], they said service agency need to give a customer copy document which carries part # and serial # for replacement and it is our right to ask the customer copy. I believe genuine parts from SONY is going somewhere, god only knows. They are very smarter than SONY and CUSTOMERS.

BEWARE WHILE BUYING SONY PRODUCTS

Shivangi123

from Shimoga, Karnataka

Worst service from authorised Sony service centre Vigneshwar Services Bangalore.

I have raised a complaint with request ID: 22113545 on 2 Nov 2014 regarding my Sony Bravia 42W7B purchased in August 2014. 1 Guy naming Shiva visited and checked the issue and said the chip need to be replaced and will come in 2 days to fix it. Today is 18 Nov. 2014, till date nobody come up or bother to update on my request. I tried calling Vigneshwar Services lot many times but always that number is busy and if it gets connected few times the person listen to my problem and askes to call back in 10 minutes to update me on the issue, but all in vein!! Nobody calls me back till today. I spoke to Vijay and Raghav in Vigneshwar Services...
This is the worst service provider from Sony. Have never expected this kind of service from such big brand like Sony!! This is just a name but worst service. I will never recommend to any to go for Sony.

sarada_pin

Sony - Bad Service from Authorized service center(Vignesh Service Center)

Hi,

I bought Sony 32" LED TV on last Monday from EZone, Koramangala. They said Sony Authorized service center people will come and give the free wall mount kit . I am calling them from past one week..they are not responding.

I Have never expected this type of service from such big brand like Sony!! but worst service.

Request id:25306182

Sarada.

Adil A Khan

from Bengaluru, Karnataka

I gave my Sony Xperia Z1 for repair on 18th July, 2015 as my phone's screen broke and touch panel stopped reponding. They said they'll let me know of the status in a few days. It took them 10 days just to confirm that the screen is broken!!! After that, its been another 20 days and I am yet to recieve my phone back even though I have repeatedly insisting them if you can't provide a quick service, please return back my phone but they have given one lame excuse after another. I am REALLY disappointed with Vigneshwar Service Center, Kormanagala and would never recommend anyone to go there.