[Resolved]  Sony Bravia 32s400a — DEFECTIVE TV

WE PURCHASED THE TV IN AUG 2008 FOR RS.44000/-. ON 29TH DEC 2009, SUDDENLY THE TV STOP WORKING. WE REGISTERED THE COMPLAINT AT SONY INDIA FOR THE SAME. THE TECHNICIAN TOLD US THAT THE POWE BOARD HAS TO REPLACED. HE GAVE US THE COST OF IT IS RS.5000/-. WE COMPLAINED THAT HOW COME SUCH A BRANDED COMPANY TV STOP WORKING IN JUST 1YR 4MONTHS. SONY INDIA TOLD US THAT WE WILL REPLY IN WITHIN 2 DAYS. THE REPLY CAME ON 6TH JAN 2010 THAT SONY IS NOT RESPONSIBLE. SO WE CALLED THE TECHNICIAN AND AGREED TO PAY RS.5000/- TO REPLACE THE POWER BOARD. BUT THE SAME TECHNICIAN TOLD ON 9TH JAN 2010 THAT THE POWER BOARD IS OKAY AND NEED NOT TO BE REPLACED. INFACT HE TOLD US NOW THAT THE MOTHERBOARD OF THE TV HAS TO REPLACED. THE COST OF IT IS RS.10000/-.
WE TRUST SONY BUT NOW WE FEEL THAT SONY IS A CHEAT COMPANY.
THE TECHNICIAN THEMSELVES DONT HAVE ANY IDEA ABOUT ITS PARTS.
I CALLED THEM ON 11TH JAN 2010 THAT I WILL HAVE TO BOOK A POLICE COMPLAINT NOW FOR FOOLING THE CUSTOMER, BUT INSTEAD OF GIVING US ASSURANCE THAT THEY WILL TAKE IMMEDIATE ACTION AND SOLVE OUR PROBLEM HE STARTED LAUGHING ON ME.
SONY IS A CHEAT AND FRAUD COMPANY.
I KINDLY SUGGEST ALL MY DEAR FRIENDS THAT DONT PURCHASE ANY SONY PRODUCTS. SONY IS JUST FOR CHEATING CUSTOMER.
I HOPE THAT YOU WILL DO SOMETHING AND SOLVE MY PROBLEM.