Sony — DVD drive problem | |
Hello, I had purchased a laptop (Sony Vaio - model no: VGN-CR353) on oct 08. and since purchase, my DVD drive has been serviced for 3 or 4 times, in which dvd drive was changed twice and the last service was nearly a 1 and a half month before, and again the DVD drive is not working. I am taking this issue very seriously because after changing drive for 2 times and servicing for 2 times, still the issue is not resolved..but why should I pay the money to buy a new one because I am pretty much sure that after 3-4 months , I am going to face the same problem as it does in the past.. I hope you sony people would take the matter seriously because I am totally unsatisfied with my SONY VAIO laptop. Regards, Yogesh Mankani Was this information helpful? | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
Greetings from Sony India Team,
This is to inform you that your concern has been noted. At the outset, apologies for the inconvenience faced by you. We would request you to register your complain in our Customer Care No[protected]Toll Free) for immediate actions.Also share your contact details or complaint number for assistance.
Warm regards
Sony Digital Team