[Resolved] Sony — Replacement of the product | |
I purchased a new SONY VAIO LAPTOP Model No.-VPCCW25FG/W,Batch No-7000118 from Sony Exclusive Store Imperial Radios & Gramophone Co.Gwalior on 29-Jan-2010 with Invoice No.-1823.On 30-Jan-2010 a problem was reported in it and the dealer referred me to authorised Sony service centre that is T & F Customer Care Division Gwalior.The service centre authorities told me that there is a hardware problem(mother board defective) and has to be send to Sony Service Centre Indore upon which I dint agreed as it is a new product and the hardware problem in it is a manufacturing defect .And i gave them 5 days time for replacement . And after 3 days i was informed that my laptop has a cable defect and bios problem n if i wish it could be replaced.And was informed that the replacement of the product would take 15 days because of the unavailblity of the colour. On which i ask to talk to higher authorities because 15 days is unbearable for me. Since then i don't have any report for the process of my complaint .As it is 15 days since i submitted the laptop and no concrete reply is received by me from the company. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Sony despite the fact that it is one of the biggest corporations, does not have a proper complaints procedure, ie if you have a problem you cannot talk to someone. You can only write to someone whereby you don't get a reply or the same reply that you got the first time so they try to wear you down! They do not honour their warranty - their products are made with cheap plastic and I have read hundreds of reports about how the plastic comes off and yet when mine came off after about 8 months (so well within warranty) they wanted to charge me £370 to just replace the little round plastic ring inside the connector!!! Whe I pointed out that it was within warranty they said that it was damage, despite the fact thaat I assured them that I had not taken pliers and pulled the plastic out! These people are just thieves! My other Sony desktop crashed after three and a half weeks but they said they will only replace it after 3 weeks and kept it for 2 months as it was completely Faulty!!! PLEASE DON'T WASTE YOUR MONEY AND YOUR MENTAL HEALTH ON BUYING THIS CRAP!
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Greetings from Sony India Team,
This is to inform you that your concern has been noted. At the outset, apologies for the inconvenience faced by you. We would request you to register your complain in our Customer Care No[protected]Toll Free) for immediate actions.
Regards
Sony India Team