Sony — Awful service

Address:

Chennai, Tamil Nadu

Dear Sir/Madam,

I wish to bring to your notice the genuine hardship and very poor service provided by your people. I shall provide you with the entire scenario of events which are as hereunder:
1. The TV was not turning on. So, called the customer care on 29th May 2011. The response was that a technician will visit the place to have a look at the Tv.
2. The Technician visited on 30th May, 2011 and found that it was a power board problem. He told that the board will have to be replaced and also said that it will take 2-3 days to replace it.
3. The Technician came on 1st June, 2011. But, the house was locked and so the Technician came on 2nd June, 2011 with the Board. He tried installing it but still the TV didn’t turn on. He said that there was some other problem and one more board has to be changed.
4. So, the Technician came on 4th June, 2011 with two new boards and installed it. Still, the TV wasn’t working. He told that he would have to take the TV to the factory to run some tests. He said that he would give a replacement. So, we agreed to this and on 4th June, 2011 he took our 40” TV and gave a 26” as a temporary replacement. The Technician told that he would call on Monday (6th June,2011) to inform the status.
5. From then started the whole problem. The Technician didn’t call on Monday. He didn’t reply to our calls. Frustrated, we tried again and again and atlast he picked the phone and gave the phone no of his manager and asked to find out the status from him.
6. The Manager’s Phone No is: [protected].
7. He started dodging our calls and every time we had to use a different number to speak to him. Everyday, he started saying that he will give the TV today or some parts is not available or it is under observation or testing is going on. He gave dates on which he would deliver the TV and postpone it stating some other reason.
8. It is almost 3 weeks, since the TV has been taken for repair and still I haven’t received either the repaired TV or a new TV set.