Sony — faulty product

Address:

Chennai, Tamil Nadu

I bought two batteries of Model no. NH AA B2FN from your shop vide invoice no.026634 dt 08.08.2011 for Rs.440.

I had charged it for initial charging using the Sony charger supplied with Sony Camera PS D32. When I started using with the camera it is not backing up and it only last for five or six shots with flash. it is worsened on subsequent charging and usage. I was compelled to use professional photographer’s service for the function and deepavali. Further I suffered mental agony for buying a reputed product from authorized source.

When I approached you with the complaint for redress on 31.10.2011, your uncaring attitude and rude behavior raises the doubt on the genuineness of the batteries as well on your customer service. I sent one NOTICE dated 02.11.2011 to you and your principal M/s.SONY.

On receipt of that Notice personnel from Sony called me (from 28242576,[protected] twice on 07.11.2011 and told me that someone from your office will call and collect the defective batteries for the process of complaint. But nobody called from your office or there is no follow-up from you and your principals from thereon.