[Resolved]  Sony — defective piece

Address:

New Delhi, Delhi

I purchased a vaio e-series laptop last year in the month of june and it is the worst product I have purchased till date. The attractive outward appearance of the laptop convinced me and I bought it and within a month of the purchase the screen cracked internally. I didn't even drop the laptop. It merely hit the table which resulted in the screen cracking internally. I took it to the sony showroom and sony doesn't cover physical damage in its warranty after the piece that was sold to me broke within a month ( dell replaces the entire product when under warranty and I end up paying 12000 bucks to fix that screen). I had to pay 12000 bucks out of my own pocket and got it fixed. Then within 7 months the screen broke internally once again. And this time the laptop did not even hit anything. I turned it off and kept it aside on a table at night and the next morning when I checked there was a tiny leaf shaped crack. Not ready to spend another 12000 on a laptop which I bought for 34000, I got it fixed from an outside dealer for 5000 bucks and of course lost my warranty. Then within a month the hinge of the laptop got lose making the screen shake when the laptop is open. Not only is the company not at all user-friendly, also the piece I bought was completely defective with the weakest body I have ever seen a laptop having. No software issues yet, but that's pretty much it. Horribly weak hardware. Having lost the warranty, I got the hinge fixed by an outside dealer for 1500 bucks and now within 3-4 months the hinge has broken completely and the the metal part of the hinge has come out and the lining rubber is exposed. Now I can't even shut the laptop and can practically rip off the screen part of the laptop from the rest of it easily and the laptop doesn't even stay open without a backrest. I know that your company being so unhelpful will not sort out any of my problems and grievances but I thought that I should atleast let you know how much agony I have gone through because of the fateful day that I bought a vaio and I shall certainly ensure that nobody I care about buys this laptop or anything from this company.