Sony — SONY BRAVIA LCD TV - A THIRD CLASS PRODUCT

zakir77777

from Delhi, Delhi

Address:

South Delhi, Delhi

In the year 2009, I bought one LCD Model No. KLV-26S400A which immediately started giving me trouble. It has been taking time to getting switched on. Finally I made a complaint on[protected] vide complaint No. 8164886 and got no response. Thereafter again I made a complaint on[protected] vide complaint No. 8206695.

After six days of my complaint the LCD has lifted by some uneducated man and thereafter I received a message over phone that some board needs to be replaced for which I have to pay Rs.7228/- and on[protected], after 3 weeks of my complaint, a man visited to my home and collected advance cheque for Rs.7228/-against profoma invoice.

As on today[protected] I am really surprised even after taking the advance repair charges of Rs.7228/- just for a minor complaint SONY has already taken one month and my LCD has not been delivered me back.

I do not know whom I should approach. Or should I go for FIR against SONY.

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Comments

omkar suryawanshi

from Mumbai, Maharashtra

i agree with you its happning same with me i have KLV-40NX500, i just bought it 3 months before, on 10th oct due to lightning my TV got switch off automaticly i logged a complaint on 12 oct with complaint number 83377721 and waited for their replay for 2 days then i again gave them a call on 14th and informed them about the same the representative their told me u will get a call back very soon and got their call the next day on 15th in the morning 11.30 and told me that they will be coming in the afternoon.

I waited till 6.30 in the evening but no one turned up, so i gave them a call on the same number i received a call in the afternoon . The lady on the call told me that they have received my complaint just in the morning on 15 and as it was saturday their office will get closed so they will be sending the tech. on monday, i explaind the situation to her and told her that u guys gave me a call in the morning that you will send some one in the afternoon and its evening but no one turned up yet, then that lady gave a number of tech. who was going to visit me, i called that guy to ask when will he be coming at my place .
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Tech. informed me that he does not have my complaint, so i again call their service center and informed them about the same, then that lady gave my complain over the telephone and the TECH. vited my place at 8 in the evening he opened my TV and told me that their is some issue with board and it needs to be replaced and said we need to order it andit will take 3 more days for the board to arrive and asked me just to keep follow up for the same from monday . I called those guys on monday 17th oct and the lady told me that they need to take the TV to their servicing center to replace the board, today its 18th but no on turned up yet to take the TV

I am really surprised to see such a brand name giveing such a type of customer service, SONY is really a third class company