I bought new Sony Camera just after Diwali and used it on Christmas to realize that it shuts down each 10-15 secs without any message even on full battery. I have to start it again after each shot and I have to make sure that I shoot the picture within 10 secs of switching it on.
It seems quite obvious but why one has to visit only service center to submit product to get it fixed why not the authorized Sony shop from where you have bought it.
Well, the address I got from Sony helpline was confusing and it took sometime to get the Sony service center. As landmark was given as M. K. Retails, Indira Nagar, Bangalore and there are two M. K. Retails in Indira Nagar. Address mentions "behind M. K. Retails" but it should be "lane behind M. K. Retails". I was given 3 contacts number for service center. I kept trying all 3 numbers to get some help to find the right address but all 3 kept ringing without any response. When I finally got the place (thank god I found it open, I thought it might be holiday for them) the call attendant told me that during lunch our we don't receive any calls (yup..lunch hour which was more than one hour during which we should not disturb them while you skip your lunch to find the service center and fix your product).
At service center I was asked to wait. Why I was not asked to wait when I went to buy it? After some wait I got my number. Then I realize that at service center is just collection center where you are suppose to leave your product and make another visit to collect it. I stay near to Marathahalli and I need at least 3 -4 hours to make a visit to service center. Now I have left my camera to collection center (we should get familiarize with collection center mind Sony expect customers to visit only collection centers not the service center.)
I would be getting a call from Sony after one week till that time I have with no Camera. It means that at New year I would be without any Camera. Another or probably more than one to get it fixed. Even Sony doesn't give any assurance to fix it. So it is just your luck if you find the defect free product form Sony. Otherwise keep getting use to lunch hour rules at service center...sorry at collection centers. Was this information helpful? |
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