Comments
'SonyIndia=[protected]' General Info - S.K. Madhusudan- Sony Authorized Service Center viz. Hi-Tech Electronics Service, Shop 6(A) Kamat Towers Patto Plaza Panjim Goa 403001.
The service center owner has personally looked into my case and the service center confirmed after 80 days that the courier has mispalced my camera.
My camera DSC S700 was replaced with a new DSC W180 along with all accessories. For now i can say that the problem has been sorted out.
The service center owner has personally looked into my case and the service center confirmed after 80 days that the courier has mispalced my camera.
My camera DSC S700 was replaced with a new DSC W180 along with all accessories. For now i can say that the problem has been sorted out.
Dear Sir,
Our service team is already in touch with you for this concern. For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Our service team is already in touch with you for this concern. For further communication on this issue, please contact us at our official direct toll-free no.[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
Sony Digital Camera — Non receipt of camera or its whereabouts for over 64 days
Respected Sir,I, S.K.Madhusudan, had given my sony digital camera for repairs at Sony Authorized Service Center viz. Hi-Tech Electronics Service, Shop 6(A) Kamat Towers Patto Plaza Panjim Goa 403001.
This camera was handed over to them for problem identification with details are as below:-
Job No. GO21147 date 24/04/2010 serial no. 0426675. The problem written in the service job sheet is "no picture through camera". It has been over 2 months and i don't have a definite answer from them as to the date of receipt of my camera. They had conveyed to me that the problem would be identified and they would call me if any repairs would be needed as it involves a cost. I have been calling them repeatedly for the last 25 days as to know the where abouts of my camera but everyday i get a answer saying "we will call you tomorrow" and that tomorrow has never come till date nor has my camera. I am literally fed of the service provided by Sony India.
I do not know what I should be doing because i am wasting my time and my phone bills calling them everyday and with no definite timeline of receipt of camera. I cannot think anything beyond the consumer Forum for greivance redressal.
Please let me know how i should proceed on this.
Regrads,
Madhusudan