[Resolved]  Sony DSC W520 Camera — Lens not working

Address:

Thane, Maharashtra

I have bought second SONY camera to gift to my brother for marriage. Details as bellow



Model : DSC-W520/BC E37

Serial No : 4054203

Date of Purchse : 10 FEB 2012

Store : Jay Electronics Mulund West, Mumbai Phone : [protected]

Invoice Number : 5764



Immedietly after purchase , while taking pictures during marriage in Ahmednagar , camera stopped functioning. We had taken arround 100 + pics. Problem was, lens was not coming out. Camera screen used to start but lens remained closed. WE could take only half of marriage photos.



So we took it to Sony service center "Telecare" in Pune on 2 March 2012. Job Sheet number : WS[protected]. Problem mentioned : Lens Stuck/Lens Alignment Done.



Then next day brother took camera for honeymoon. He could take only arround 25 pics and again same problem occured. Then I got camera to Mumbai and contacted Jay electronics where I purchsed it. They gave me contact details of sonly service center in Thane .



Mehtas Electotech.

Job Sheet no : WS[protected] Date : 31 March 2012. , They took camera for one week. After one week they called me back saying camera is ready.



When I went home and started clicking pictures , after 10-15 pictures , it again stopped working. Same problem . Lens doesnot come out. I again went to Mehtas Electrotech. I have new Job sheet at home. I required I will send details . They kept camera for one more week . No response, I asked for replacement as this camera is again and again giving problem. No response.



I visited service center and asked for camera. Mr. Vaidya from Mehatas electrotech told me my replacement is approved and I will get new camera after one week . He even asked me to bring all accessories next time while collecting new camera. I kept following for 15 days. every time some or other eason, they used to say camera is coming. Courier problem. delivery boy not came yet. Reaching evening. etc

After three weeks once I called , they said , My replacement is rejected. I can collect my old faulty camera . It is repared.



Then I asked for guaranty letter that its is completely repared and there will be no problem. But they are not giving it. Not assuring me that it will work properly. Only offer was they will extend warranly by one year. Camera is still with Mehatas Electrotech. I purchased camera six month back and not used it in even in one fuction.



What is use of warrantly if i am not able to use camera in any function . It can stop any moment. Do you want me to visiting service center for next three years.


Kindly suggest