I had purchased a new hand set (sony ericsson W580i) on 2-05-2008 . Due to some problem I have handed over my sony ericsson W580i set at the authorised service centre of Sony Ericsson for repair ( replacing the key – which was on right side disconnecting button ) on 21/04/2009. They asked me to wait for 10 minutes after that they said there is problem in the board. The service centre person told me it will take 15 days time for getting the same repaired. After 15 days when I called to that service center they said it will take another one week, the problem in the set has not been resolved & will take 1 more weeks. One day I had sent mail to the in charger of that service center on 13-05-2009 and she had replied immediately sayting (Hi Madam, With the reference mail request you to kindly request give us sla of 48hrs. We will deliever the handset.) again had sent mail on 18-05-2009 asking (Hi Durga, Good Morning, When can I come to your office to collect my handset.) for that she had replied on same day saying (Dear Madam, tomorrow you can collect your handset) .Went to the center to collect my handset they were showed somebody’s hand set and immediately I called up that lady (Nirmala) she asked me to meet next day. I visited the service center next day the lady over there asked me to wait for approx.1 hr & after that she gave me the set which was not mine. The Handset given to me was not mine & when I told the same to her, she replaced the same & handed me another one which too was not mine . It is almost more than a month still I have not received my handset. They had changed my battery and all and there were telling me one big story. Due to their carelessness this has happened and even the incharger had agreed for that.

There was one small mark on the key pad of my sony ericsson W580i set which I have not told them which helps me in identifying mine. Since the very first visit they were handing me some other set .

Rs10300/- approx. is not a small amount

Request you to please help me on this.

Regards,
Revathi R