Sony Ericsson — Grievance over defective and negligent

Address:

Surat, Gujarat

Respected Sir,

Sub: Grievance over defective and negligent services of Mobile Phone sellers M/s. Arihant Mobile Agency, 213, Sakar Building-1, Opp: Raj Empire Cinema, Albee-Bhatar Road, Surat.

With reference to the subject matter I beg to state that I had purchased Mobile Phone, Model: SONY T 700 from M/s. Arihant Mobile Agency, 213, Sakar Building-1, Opp: Raj Empire Cinema, Albee-Bhatar Road, Surat under their Sales Bill No.2963 dated 04th October, 2010 for Rs.6,900/- under warranty for one year, as per following configuration:

Sr. No. [protected]
Battery No. 504928PTNKHP
Charger: 8310W09708174.

The Mobile Phone worked normally for some time but developed problems like “poor network and frequent hanging”, for which on[protected] it was shown to the Service Station of the Company: M/s. Sony Ericsson India, PG Services, 3, Kalindi Caves Appt., Opp: Dayalji Ashram, Majura Gate, Surat. They checked the phone and on[protected] reported that there was a software problem in it. The phone remained with the Service Centre from 26-02-11 to 04-03-11 when it was returned to me.

I used the phone till 21-03-11 but it again developed problems and it was again given to the Service Centre M/s. S.P. Connecting ( Sony Ericsson Experience Store, Shiv Pooja Point, Nr. Aaykar Bhavan, Turning Point, Ghod Dod Road, Surat) On the same day they returned the phone and told me that they have installed new software and now if any problem is faced then the phone will be required to be sent to the Company for replacing with new “motherboard”.

The very next day, i.e. on 22-03-11 the phone again developed problem and was shown to the Service Centre S.P. Connecting who retained it with them and told me that they would send it to the Company for replacement of mother board.

I visited the Service Centre after 15 days and they told me that it cannot be repaired and alternatively they would give me another phone in lieu of this one which would be of the same price and configuration etc. After a week I again visited the Service Centre for getting delivery of new phone, as promised by them, but I was told that they cannot give a new phone and will now repair the original phone properly and return to me.

Till date, the phone is lying in possession of M/s. S.P. Connecting and there is no progress reported to me nor any standby set has been provided to me.
Under the circumstances stated above, I am very much upset and aggrieved to have spent Rs.6,900/- for a Mobile Phone which is neither in my possession and even nor being utilized by me for no fault on my part.

It is hereby humbly requested to kindly give a fair and just consideration to my grievance and do justice in the matter at an earliest date and oblige.

Thanking in anticipation of sympathetic and fair action,

Yours faithfully,

(VIPUL KAYASTH)

MOB: [protected]