[Resolved] Sony Ericsson — Faulty Handset | |
I HAVE LODGED A COMPLIED AGAINST MY SONY ERICSSON MOBILE W910i on 16/04/09 THROUGH THIS SITE BUT TODAY IT HAS DISAPPIED FROM THE LIST OK, ONCE AGAIN COMMUNICATION BETWEEN MYSELF AND SONY ERICSSON CUSTOMER CARE This is in continuation to our various e-mail correspondences regarding supply of faulty mobile handset on 29/08/08. As you know, the purchase of the new set was made on 29th August 08 and it is more than a month we have been corresponding. I do not understand the need of such a Correspondence. I am not getting proper response from the dealer. Please understand that I have spent Rs. 15, 000 not to get an apology or solace from you but to get a faultless set. Please do not try to complicate the issue by using routine commercial language. What I want is absolutely a new set repeat NEW SET not a repaired one as I did not use your set not for a day. Please take request as serious and ask your Indore dealer to provide me a new set forthwith. If you fail to do the needful immediately (within 48 hours) I will have no other option but to initiate legal proceedings against your dealer and you besides warning the people through local vernaculars not to become a victim of Sony Ericsson. Regards, NISHIT CHOPRA [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 61 Comments | |
Comments
I purchased a Sony Ericsson handset (P1i) last year.
But form the date of purchase the handset was having a lot of problems.
I make contact with Sony Ericsson service center (Techno Care) many times.
I also contact Sony Ericsson helpline no. many times but no one form Sony Ericsson or Service center
Was ready to help me.
Below is the detail how many time I visited to service center
Job sheet no date Problem
1) N8LPNR[protected] [protected] Hanging and network problem
2) N8LPNR[protected] [protected] Hanging and jogdial and system connector problem
3) SEO[protected] [protected] Hanging network jogdial & touch screen problem
4) SEO[protected] [protected] Camera not working, network and hanging application problem
5) SEO[protected] [protected] Jogdial, hanging and network problem
This time they swaped the handset and provide me the other handset
6) SEO[protected] [protected] Hanging, network and jogdial problem
7 Again in the month of the March 2009 I visit to Service center with the same problem and they
Again they swaped my handset.
Now after 3 months the handset is having the same problem and I try to contact service center and the
Concern person again but no one form the service center was ready to listen me.
But form the date of purchase the handset was having a lot of problems.
I make contact with Sony Ericsson service center (Techno Care) many times.
I also contact Sony Ericsson helpline no. many times but no one form Sony Ericsson or Service center
Was ready to help me.
Below is the detail how many time I visited to service center
Job sheet no date Problem
1) N8LPNR[protected] [protected] Hanging and network problem
2) N8LPNR[protected] [protected] Hanging and jogdial and system connector problem
3) SEO[protected] [protected] Hanging network jogdial & touch screen problem
4) SEO[protected] [protected] Camera not working, network and hanging application problem
5) SEO[protected] [protected] Jogdial, hanging and network problem
This time they swaped the handset and provide me the other handset
6) SEO[protected] [protected] Hanging, network and jogdial problem
7 Again in the month of the March 2009 I visit to Service center with the same problem and they
Again they swaped my handset.
Now after 3 months the handset is having the same problem and I try to contact service center and the
Concern person again but no one form the service center was ready to listen me.
Sony Ericsson — FAULTY HANDSET..TAKING TOO MUCH TIME TO RETURN IT
I UPURCHASED A SONY ERICSSON K530I ON 14TH JULY 2008. NOW SINCE THREE MONTHS I AM FACING SOME PROBLEMS WITH THE PHONE(AUTO SWITCH OFF, DISPLAY PROBLEM, HANG).. I HAVE SUBMITTED MY CELL PHONE TO SRI BALAJI TELE SERVICES AN AURTHORIZED SONY ERICSSON SERVICE CENTRE..I SUBMITTED MY PHONE ON 6TH OF JUNE AND THE TOLD ME THAT I WILL GET THE PHONE ON 11TH OF JUNE. I WENT TO THE SERVICE CENTRE THEY TOLD ME THAT U WILL GET THE PHONE ON 14 NOW...N SO ON...AND NOW IT IS 26TH OF JUNE...N I HAVT GOT MY PHONE YET...N WHEN THE LAST TIME I SUBMITTED THE PHONE THE ENGINEER OF SERVICE CENTRE DAMAGED THE PANEL OF MY PHONE AND IS NOT READY TO CHANGE IT NOW...SO PLEASE KINDLY TAKE MY CASE IN CONSIDERATION N PLEASE HELP ME...AS SOON AS POSSIBLE..THANKING YOU
DEEPAK CHHABRA
Dear sir/madam,
I have purchased a s302 phone on 29 Nov 2008. Now charging unit inside phone have some problem because my phone is not charging since last 15 days. I have send this phone to sonyericsson service center Nagpur(india) for repairing under warranty but according to seller(Ashirwad Mobile world, wardha) service center has denied to repair the phone and he asking money for replacing some unit inside phone.
I would like to request u if there is no physical damage and all the function of the phone is working properly except charging unit. If my phone is under one year warranty, why he asking for money?
There fore I request u to look into the matter and help me.
My phone details
model : Sony Ericsson S302
date of purchase 29 Nov 08
serial no. [protected]
I have purchased a s302 phone on 29 Nov 2008. Now charging unit inside phone have some problem because my phone is not charging since last 15 days. I have send this phone to sonyericsson service center Nagpur(india) for repairing under warranty but according to seller(Ashirwad Mobile world, wardha) service center has denied to repair the phone and he asking money for replacing some unit inside phone.
I would like to request u if there is no physical damage and all the function of the phone is working properly except charging unit. If my phone is under one year warranty, why he asking for money?
There fore I request u to look into the matter and help me.
My phone details
model : Sony Ericsson S302
date of purchase 29 Nov 08
serial no. [protected]
dear sir, i had just purchased c510 2 weeks ago, and within these 2 weeks i need to serviced my cell thrice.each time they return my cell confirming that its ok but after some time it again shows the same problem, this time they assures me that the problem will be solved, as they are sending the cell to customer care.the problem is that it shows lining in camera pictures and most of the times it is not saved. kindly make it as soon as possible
Dear sir/madam,
Here am in salem in tamilnadu, am using the w910i mobile, now the speaker of my mobile is not functioning properly, while am putting in loudspeaker suddenly it makes loud noise then it became so low, i want to know the price of the speaker and where the proper service station is in salem, please do the need full
..
Thanks & regards
Kvijayaraj,
Here am in salem in tamilnadu, am using the w910i mobile, now the speaker of my mobile is not functioning properly, while am putting in loudspeaker suddenly it makes loud noise then it became so low, i want to know the price of the speaker and where the proper service station is in salem, please do the need full
..
Thanks & regards
Kvijayaraj,
Sony Ericsson W580i — faulty handset
I have already got repaired my sonyt 580 i FOR TWO TIMES IN A YEAR .....from "" VAISHANVI SERVICES ""
SHOP NO:6& 7
PLOT NO:45-46 ,MOHAN PARK ,WEST FURU ANGAD NAGAR ,LAXMI NAGAR DELHI-92""
BUT STILL THERE IS SAME ISSUE WITH HANDSET AND NOW MY WARRENTY IS 1 MONTH MORE......
NO PROBLEM HAS BEEN RESOLVED BY SONY ERICSSON COMPANY........
PROBLEMS ARE :[protected]
1.RESTART
A.ANYTIME
B. ON FLAP DOWN
C.ON JERK
2. BATTERY
A.CHARGING ALIEN BATTERY
B .DOESNT GET CHARGED EVEN MORE THAN 12 HOURS
C.DISCHARGED IN SECONDS
3.SONGS
A.CHANGED AUTOMATICALLY ONE BY ONE ON JERK
4.DIALING
A. DOESNT DIAL
B.CALL DISCONNECT
C.HANG DURING DIALING
D.DOENT RECIEVE CALLS ON FALP UP AND PRESSING ANSWER KEY
5.MESSAGE
A.DOESNT SEND
B. DOESNT GIVE DELIVERY REPORT
6.NETWORK NOT FOUND AND SIGNAL LOST
7.HANG
8.PORTS
A. CHARGING PORT IS LOOSE
B. SONG HEADSET IS LOOSE ]
BOTH DONT WORK
9. SLOW PROCEESING OF OPENING OF FILES FOLDERS AND CONTACTS
I had purchased a handset, model no. W910i in December 2007 for Rs 17,500. After a month there was a problem in the motherboard of the handset and the company got it rectified two months after i submitted to the company, that too after a regular follow-up by you, in March 2009. Now the same problem has occured and the service centre tells that i have to spend Rs 4,000 for getting it rectified. I am aware that the handset is out of the warranty period limit, but am surprised of the inferior quality of parts used by the company and charging exhorbitant rates for the same to the consumers.
my phone is just 4 months old and the markings written on it hav come off..even the sony ericsson name has come off..and the phone keeps hanging.
i have bought w995 just 2 months ago and all the tags which are written on it hav chipped off..even the sony ericsson name!I DEMAND FOR A NEW HANDSET
Dear Sir,
I am PURCHASED A SONY ERICSSON from mobile store Borivali(w) & I SUBMITTED MY PHONE repair from 15 day
at raga SONY ERICSSON center they told me mobile is dead after the this my there was problem in head phone but i ignor this problem becoz less of time every one say this is FAULTY HANDSET
SO PLEASE KINDLY TAKE MY CASE IN CONSIDERATION N PLEASE HELP ME...AS SOON AS POSSIBLE..
Do needful pl reply me other wise I take action on your oppsite
Sharda Bhoge
I am PURCHASED A SONY ERICSSON from mobile store Borivali(w) & I SUBMITTED MY PHONE repair from 15 day
at raga SONY ERICSSON center they told me mobile is dead after the this my there was problem in head phone but i ignor this problem becoz less of time every one say this is FAULTY HANDSET
SO PLEASE KINDLY TAKE MY CASE IN CONSIDERATION N PLEASE HELP ME...AS SOON AS POSSIBLE..
Do needful pl reply me other wise I take action on your oppsite
Sharda Bhoge
This is to bring to your kind notice that i purchased Sony Ericsson W580i IMEI no. [protected] on November 23, 2008 from M/S Aarnie Telecom, BF-81, Janak Puri, New Delhi - 110058 vide its Cash Memo no. 501 dated November 23, 2008.
I had hardly used the mobile for 4-5 months that it started giving me trouble. There was a display problem for which i gave the mobile to the service center initially. The complaint ID was RJK 10835. I got the mobile back after a month. The whole display was changed as reported by the service center but even then the problem was not rectified. Then there was another problem. The Keypad was too hard and had to be pressed no. of times. So i was left with no option but to give the mobile again to the service center for repair for the display and keypad problem. I submitted the mobile on August 28, 2009. The complaint ID was RJK 11863. I got the mobile back on September 14, 2009 in the same condition as i submitted it. But the service center people said that they had replaced a no. of parts. But the keypad was still too hard to press due to which i had to submit it again without taking it. The complaint ID was RJK 12248. I also registered the complaint in your customer care center the complaint ID of which was 85112781. The whole motherboard was replaced. I got the mobile back on October 9, 2009. It was still malfunction. This time, the error was that it was showing Insert SIM message again & again when the SIM was already inside it. The display was also not adjusted properly. So, i had to submit it again with the service center on October 10, 2009. The latest complaint ID is RJK 12902. I have also registered a complaint in the customer care center the complaint ID of which is 85402246. So, my mobile has been with the service center since August 28, 2009. The mobile has been virtually with the service center right from May ' 09. You can check up your records with the service center. Besides, there is another problem in the mobile since the beginning. Whenever i make a call or receive a call, it shows a warning " CIP Herring not provided by the operator. Insecure Transmission. "
You will perhaps agree that due to some inherent defect in the mobile, i could not use it for most of the time and have been put into lots o[censored]nnecessary trouble & stress. I don't think that the mobile can be rectified as they have virtually done everything that could possibly been done to rectify the problem.
I request you to please look into the matter as this is giving me immense trouble. Its been 2 months since i have'n got the mobile back. I don't even have any other spare phone to use.
The name & address of the Service Center where i gave my mobile is
RT Outsourcing Services Limited,
UG 14, Suneja Towers - II, District Center, Janak Puri.
I request you to help me get the handset replaced.
My personal Details are,
Varun Aneet Singh,
C-3A/ 119-B, Janak Puri, New Delhi - 110058
[protected]
I had hardly used the mobile for 4-5 months that it started giving me trouble. There was a display problem for which i gave the mobile to the service center initially. The complaint ID was RJK 10835. I got the mobile back after a month. The whole display was changed as reported by the service center but even then the problem was not rectified. Then there was another problem. The Keypad was too hard and had to be pressed no. of times. So i was left with no option but to give the mobile again to the service center for repair for the display and keypad problem. I submitted the mobile on August 28, 2009. The complaint ID was RJK 11863. I got the mobile back on September 14, 2009 in the same condition as i submitted it. But the service center people said that they had replaced a no. of parts. But the keypad was still too hard to press due to which i had to submit it again without taking it. The complaint ID was RJK 12248. I also registered the complaint in your customer care center the complaint ID of which was 85112781. The whole motherboard was replaced. I got the mobile back on October 9, 2009. It was still malfunction. This time, the error was that it was showing Insert SIM message again & again when the SIM was already inside it. The display was also not adjusted properly. So, i had to submit it again with the service center on October 10, 2009. The latest complaint ID is RJK 12902. I have also registered a complaint in the customer care center the complaint ID of which is 85402246. So, my mobile has been with the service center since August 28, 2009. The mobile has been virtually with the service center right from May ' 09. You can check up your records with the service center. Besides, there is another problem in the mobile since the beginning. Whenever i make a call or receive a call, it shows a warning " CIP Herring not provided by the operator. Insecure Transmission. "
You will perhaps agree that due to some inherent defect in the mobile, i could not use it for most of the time and have been put into lots o[censored]nnecessary trouble & stress. I don't think that the mobile can be rectified as they have virtually done everything that could possibly been done to rectify the problem.
I request you to please look into the matter as this is giving me immense trouble. Its been 2 months since i have'n got the mobile back. I don't even have any other spare phone to use.
The name & address of the Service Center where i gave my mobile is
RT Outsourcing Services Limited,
UG 14, Suneja Towers - II, District Center, Janak Puri.
I request you to help me get the handset replaced.
My personal Details are,
Varun Aneet Singh,
C-3A/ 119-B, Janak Puri, New Delhi - 110058
[protected]
i[censored] have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.[protected]@sonyericsson.com'; 'lennard.[protected]@sonyericsson.com';'nayif.[protected]@sonyericsson.com', Jens.[protected]@sonyericsson.com, dominik.[protected]@sonyericsson.com, anders.[protected]@sonyericsson.com, bert.[protected]@sonyericsson.com, grahame.[protected]@sonyericsson.com
Sony Ericsson — Handset faulty
sir, i purchase my handset in Feb 2009, with in a month mobile display is off. I check the mobile in service center, they repair the mobile, but i face the problem in few days, the problem is same display is off, the problem was in display. I again submit the mobile to the service center they kept the mobile. They give my mobile after 20 days. again i face the same problem, they repair it and given it to me,after few days problem is same display is off...but service center is refuse to repair it...some times they said that the stock of mobile display is finish in india , some time they say that there is water in mobile, same problem in 9 months, what can i do this third class mobile if my mobile is not repair or change i went to the consumer court, because i left my mobile in service center about 2 months and i suffering from this mobile 9 monthsSony Ericsson - W580i — Irresponsible Behaviour from Service Center Srishti
HelloI gave my w5801 mobile for service Shristi services bangalore for speaker problem on 31/10.2009. They said they will replace Bonzer flex and provide me the handset back on 3th November. Now when i call up they say the motherboard needs to be replaced.
I firmyl believe they are fooling me and they are taking us for granted.
Regards
Tharun
Sir,
Within one year of purchasing sony ericsson cell phone (W580 model) its HANDS FREE (Model HPM-70) did not work properly. When very much within warrantee period, I submitted that hands free for replacement at Graphline Care (Service center of Sony Ericsson) at Patna. Reference no of the Job sheet issued to me is SEO[protected].
Since then I have made several trips to the service center and made numerous phone calls but always the issue was deffered to next week. Now the service center has declined to address my issue and behaves in totally unfriendly and irresponsible manner. I solicit strong action against this service center.
Subsequently, I approached the customer care center of Sony ericsson at[protected] with complaint ID 78844270, but even this center could not resolve the problem.
I, as a highlt desatisfied customer, send this mail to you for possible readdressal.
P R Upadhyay
Within one year of purchasing sony ericsson cell phone (W580 model) its HANDS FREE (Model HPM-70) did not work properly. When very much within warrantee period, I submitted that hands free for replacement at Graphline Care (Service center of Sony Ericsson) at Patna. Reference no of the Job sheet issued to me is SEO[protected].
Since then I have made several trips to the service center and made numerous phone calls but always the issue was deffered to next week. Now the service center has declined to address my issue and behaves in totally unfriendly and irresponsible manner. I solicit strong action against this service center.
Subsequently, I approached the customer care center of Sony ericsson at[protected] with complaint ID 78844270, but even this center could not resolve the problem.
I, as a highlt desatisfied customer, send this mail to you for possible readdressal.
P R Upadhyay
Sir,
i purchase w760i in 2008 i m still using the Mobile now after two yrs i m having lot off problem with mobile, its display is not working, keys not working, the camera also not working, sound key not working and after having all this problem when i go to the sony ericsson service center they told me that the production of w760i is closed and the accessories which required to riper the Mobile is also not in market so plz tell me how i riper my mobile i also need the new body of the mobile, so plz riplay me and told me where can i get all this things
dhiraj jumnake(India, nasik, maharashtra)
i purchase w760i in 2008 i m still using the Mobile now after two yrs i m having lot off problem with mobile, its display is not working, keys not working, the camera also not working, sound key not working and after having all this problem when i go to the sony ericsson service center they told me that the production of w760i is closed and the accessories which required to riper the Mobile is also not in market so plz tell me how i riper my mobile i also need the new body of the mobile, so plz riplay me and told me where can i get all this things
dhiraj jumnake(India, nasik, maharashtra)
im using sony ericsson G900. from past few days im not able to mark individuals messages from my inbox and also not able select the option "more" after taking pictures.
MODEL G700sony ericsson
IMEI NO [protected]
DATE OF PURCHASED 24/10/2008
UNIVERCELL - MOBILE SHOP
TINDIVANAM- 604001
TAMILNADU
INDIA.
Email: [protected]@gmail.com
Hello sir/madam i m SUDHAKAR, i had purchased my G700 - sony ericsson on[protected], i enjoyed in useing that mobile for only five months only, after continous problem. on first touch not working, I gave it to service centre they checked and conformed its not working so they replaced that on 17/04/2009. after speaker is not working they replaced that, after memory card not supported they serviced that, after finnally again speaker problem and WHEN SWICTH ON THE CAMERA BUTTON ITS HANGS no other step had been done, again i remove the battery and swicth on the mobile for working. now i gave it for servicing they told, your warrenty period is over so you have to pay for your service,
RESPECTED SIR/ MADAM,
i already purchased it for Rs.14, 811, 00(fourteen thousdands eight hundred and eleven rupees )again they ask me more money for servicing means what can i do sir. PLEASE free service my mobile and give it to me in good condition sir, i very much trust sonyericsson products.
Thankingyou
your"s
A.SUDHAKAR,
IMEI NO [protected]
DATE OF PURCHASED 24/10/2008
UNIVERCELL - MOBILE SHOP
TINDIVANAM- 604001
TAMILNADU
INDIA.
Email: [protected]@gmail.com
Hello sir/madam i m SUDHAKAR, i had purchased my G700 - sony ericsson on[protected], i enjoyed in useing that mobile for only five months only, after continous problem. on first touch not working, I gave it to service centre they checked and conformed its not working so they replaced that on 17/04/2009. after speaker is not working they replaced that, after memory card not supported they serviced that, after finnally again speaker problem and WHEN SWICTH ON THE CAMERA BUTTON ITS HANGS no other step had been done, again i remove the battery and swicth on the mobile for working. now i gave it for servicing they told, your warrenty period is over so you have to pay for your service,
RESPECTED SIR/ MADAM,
i already purchased it for Rs.14, 811, 00(fourteen thousdands eight hundred and eleven rupees )again they ask me more money for servicing means what can i do sir. PLEASE free service my mobile and give it to me in good condition sir, i very much trust sonyericsson products.
Thankingyou
your"s
A.SUDHAKAR,
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sony ericsson w910i — Faulty Handset
I HAVE LODGED A COMPLIED AGAINST MY SONY ERICSSON MOBILE W910i on 16/04/09 THROUGH THIS SITE BUT TODAY IT HAS DISAPPIED FROM THE LISTOK, ONCE AGAIN
COMMUNICATION BETWEEN MYSELF AND SONY ERICSSON CUSTOMER CARE
This is in continuation to our various e-mail correspondences regarding supply of faulty mobile handset on 29/08/08. As you know, the purchase of the new set was made on 29th August 08 and it is more than a month we have been corresponding.
I do not understand the need of such a Correspondence. I am not getting proper response from the dealer. Please understand that I have spent Rs. 15, 000 not to get an apology or solace from you but to get a faultless set. Please do not try to complicate the issue by using routine commercial language.
What I want is absolutely a new set repeat NEW SET not a repaired one as I did not use your set not for a day.
Please take request as serious and ask your Indore dealer to provide me a new set forthwith. If you fail to do the needful immediately (within 48 hours) I will have no other option but to initiate legal proceedings against your dealer and you besides warning the people through local vernaculars not to become a victim of Sony Ericsson.
Regards,
NISHIT CHOPRA
[protected]