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Sony Ericsson |
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42 Reviews
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Nishit Chopra 
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Faulty Handset
I HAVE LODGED A COMPLIED AGAINST MY SONY ERICSSON MOBILE W910i on 16/04/09 THROUGH THIS SITE BUT TODAY IT HAS DISAPPIED FROM THE LIST
OK, ONCE AGAIN
COMMUNICATION BETWEEN MYSELF AND SONY ERICSSON CUSTOMER CARE
This is in continuation to our various e-mail correspondences regarding supply of faulty mobile handset on 29/08/08. As you know, the purchase of the new set was made on 29th August 08 and it is more than a month we have been corresponding.
I do not understand the need of such a Correspondence. I am not getting proper response from the dealer. Please understand that I have spent Rs. 15, 000 not to get an apology or solace from you but to get a faultless set. Please do not try to complicate the issue by using routine commercial language.
What I want is absolutely a new set repeat NEW SET not a repaired one as I did not use your set not for a day.
Please take request as serious and ask your Indore dealer to provide me a new set forthwith. If you fail to do the needful immediately (within 48 hours) I will have no other option but to initiate legal proceedings against your dealer and you besides warning the people through local vernaculars not to become a victim of Sony Ericsson.
Regards,
NISHIT CHOPRA
09826025545
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 41 Comments |
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This is to bring to your kind notice that i purchased Sony Ericsson W580i IMEI no. 353736021262136 on November 23, 2008 from M/S Aarnie Telecom, BF-81, Janak Puri, New Delhi - 110058 vide its Cash Memo no. 501 dated November 23, 2008.
I had hardly used the mobile for 4-5 months that it started giving me trouble. There was a display problem for which i gave the mobile to the service center initially. The complaint ID was RJK 10835. I got the mobile back after a month. The whole display was changed as reported by the service center but even then the problem was not rectified. Then there was another problem. The Keypad was too hard and had to be pressed no. of times. So i was left with no option but to give the mobile again to the service center for repair for the display and keypad problem. I submitted the mobile on August 28, 2009. The complaint ID was RJK 11863. I got the mobile back on September 14, 2009 in the same condition as i submitted it. But the service center people said that they had replaced a no. of parts. But the keypad was still too hard to press due to which i had to submit it again without taking it. The complaint ID was RJK 12248. I also registered the complaint in your customer care center the complaint ID of which was 85112781. The whole motherboard was replaced. I got the mobile back on October 9, 2009. It was still malfunction. This time, the error was that it was showing Insert SIM message again & again when the SIM was already inside it. The display was also not adjusted properly. So, i had to submit it again with the service center on October 10, 2009. The latest complaint ID is RJK 12902. I have also registered a complaint in the customer care center the complaint ID of which is 85402246. So, my mobile has been with the service center since August 28, 2009. The mobile has been virtually with the service center right from May ' 09. You can check up your records with the service center. Besides, there is another problem in the mobile since the beginning. Whenever i make a call or receive a call, it shows a warning " CIP Herring not provided by the operator. Insecure Transmission. "
You will perhaps agree that due to some inherent defect in the mobile, i could not use it for most of the time and have been put into lots of unnecessary trouble & stress. I don't think that the mobile can be rectified as they have virtually done everything that could possibly been done to rectify the problem.
I request you to please look into the matter as this is giving me immense trouble. Its been 2 months since i have'n got the mobile back. I don't even have any other spare phone to use.
The name & address of the Service Center where i gave my mobile is
RT Outsourcing Services Limited,
UG 14, Suneja Towers - II, District Center, Janak Puri.
I request you to help me get the handset replaced.
My personal Details are,
Varun Aneet Singh,
C-3A/ 119-B, Janak Puri, New Delhi - 110058
9953309820
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if u have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.komiyama@sonyericsson.com'; 'lennard.hoornik@sonyericsson.com';'nayif.demirkaya@sonyericsson.com', Jens.Leth@sonyericsson.com, dominik.schnoor@sonyericsson.com, anders.runevad@sonyericsson.com, bert.nordberg@sonyericsson.com, grahame.sproat@sonyericsson.com
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Sir,
Within one year of purchasing sony ericsson cell phone (W580 model) its HANDS FREE (Model HPM-70) did not work properly. When very much within warrantee period, I submitted that hands free for replacement at Graphline Care (Service center of Sony Ericsson) at Patna. Reference no of the Job sheet issued to me is SEO0937013195.
Since then I have made several trips to the service center and made numerous phone calls but always the issue was deffered to next week. Now the service center has declined to address my issue and behaves in totally unfriendly and irresponsible manner. I solicit strong action against this service center.
Subsequently, I approached the customer care center of Sony ericsson at 1800 11 1800 with complaint ID 78844270, but even this center could not resolve the problem.
I, as a highlt desatisfied customer, send this mail to you for possible readdressal.
P R Upadhyay
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Sir,
i purchase w760i in 2008 i m still using the Mobile now after two yrs i m having lot off problem with mobile, its display is not working, keys not working, the camera also not working, sound key not working and after having all this problem when i go to the sony ericsson service center they told me that the production of w760i is closed and the accessories which required to riper the Mobile is also not in market so plz tell me how i riper my mobile i also need the new body of the mobile, so plz riplay me and told me where can i get all this things
dhiraj jumnake(India, nasik, maharashtra)
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im using sony ericsson G900. from past few days im not able to mark individuals messages from my inbox and also not able select the option "more" after taking pictures.
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MODEL G700sony ericsson
IMEI NO 353887021433746
DATE OF PURCHASED 24/10/2008
UNIVERCELL - MOBILE SHOP
TINDIVANAM- 604001
TAMILNADU
INDIA.
Email: sudhakartti@gmail.com
Hello sir/madam i m SUDHAKAR, i had purchased my G700 - sony ericsson on 24-10-2008, i enjoyed in useing that mobile for only five months only, after continous problem. on first touch not working, I gave it to service centre they checked and conformed its not working so they replaced that on 17/04/2009. after speaker is not working they replaced that, after memory card not supported they serviced that, after finnally again speaker problem and WHEN SWICTH ON THE CAMERA BUTTON ITS HANGS no other step had been done, again i remove the battery and swicth on the mobile for working. now i gave it for servicing they told, your warrenty period is over so you have to pay for your service,
RESPECTED SIR/ MADAM,
i already purchased it for Rs.14, 811, 00(fourteen thousdands eight hundred and eleven rupees )again they ask me more money for servicing means what can i do sir. PLEASE free service my mobile and give it to me in good condition sir, i very much trust sonyericsson products.
Thankingyou
your"s
A.SUDHAKAR,
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hello sudhakar, i purchased c905 on a contract last year, and since this i have had nothing but things go wrong with it. I am a very unsatisfied customer and would not recommend sony ericson mobile to any 1!. Their are a few people i know that have purchased this phone and have had problems TOO!. I have sent the phone to be repaired over 5 times now in the past year and every time it comes back, something else goes wrong within 2weeks. WHAT CAN YOU DO TO HELP SOLVE THIS PROBLEM AS I AM VERY UNHAPPY WITH THIS PHONE?!!!
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I have purchased sony ericsson mobile (f-305) in aug 2009, but after 1 month some problem in mobile that is sms save only in sim memory, when i go custumercare they installed the software then my sms save in phone memory.
But again after 2 month my sms save in sim memory and again i installed software but this problem arrieved every two month because of this problem i lost so many important sms.
if this problem do not solve permanentally they will charge amount of installation.
so suggest me what should i do to solve this problem.
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I bought sony ericsson VIVAZ in march 18th of 2010, but i'm facing so many problems with this mobile like automaticall turning off, the wifi is not connecting properly, camera screen blinking with black lines, it doesn't shownig picture clearly, and sometimes it is showing emergency calls only like that so many problems...due to lot of problems i gave it for repair but again same process started then i replaced it..but again i'm facing the same problems.
what i have to do?????
I recommend all of my friends to do not purchase sony ericson phonesbcz of these all problems.I'm paying 35£ every month, it is my waste of time and money.
email:dinnuhonest@live.com
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hello sir, my name is Bheemesh, i purchased c903 mobile inthe month of may 17th 2010 and i got problem with navigation key down button bocame very hard within 22 days means june 9th and i went to service center ACCEL FRONLINE LTD, near city hospital, mangalore, karanataka.they said that they want 4 to 5 days to replace it so i said ok, and now today date is 12-07-2010 till now mobile is not yet repaired.
so plz make it as soon as possible... my mail id bvdinesh007@gmail.com...plz reply to my mail...
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Hi.
This is Ashish here. I purchased your cellphone W205 in 2009. Since I purchased the cell phone, I purchased a tension and problems from you. Since I purchased, I submitted 5 times to your service center.
I was troubled whole year but could not submitted due to some me needs of phone for whole year.
I knew that your service centers and customer care services are worst in the world. Really torturing and frustating service and response.
Last time I submitted, my phone screen was broken by your service center. My phone body was also completely changed and it was in worst condition. But due to my needs and recovered it from you but not satisfied. So rude behavior from you also troubles us. I sent a number of mails also to you but did not get response. I tried to contact to your customer care but no response.
I asked for replacement but your department to department game started and no response again.
Please help me if you can otherwise I am so hopeful for your response..
My mail id is ashish.ucer09@gmail.com
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hi. i'm ajeet singh from pune.i bought a w580i cell phone and have been harassed by the sony ericsson service centre people thrice in the last one year.
the is a serious request to mr.sethi to look into the matter and help me out
my cell phone number is 9999832790...please get in touch with me as soons as posssible
thank you.
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i have sony reicsson model w995..last 6 month ago it was to liquvid damageing so i was give in to service center in ahmedabad, CCOM SERVICES, 206, 2ND FLOOR, AKSAR COMPLEX, NEAR APOLLO CLINIC, SHIVRANJANI CHOWK, SATELITE, AHM..O79 65122604
then they are apporocimentally charge are given 3500-4000 for motherboard charges..so i agery with them and its timing duration are 12-15 days..now they are told me urs phone charge are groveup 7000-8000. so what can i do? my cell are them have last 1month 6 days..and they are not slove my problem for cell..here attched my work order and etc.
THEN I WANT TO COMPLAIN TO DIRECT HEAD OFFICE AND GOING TO LEGAL PROCESS
PLS GIVE ANSWER IN MY CELL NUMBER
WORK ORDER NO = SE310CC011502
MODEL = W995
CUSTOMER NAME = PARMAR PRAKASH N.
CUSTOMER CELL NO. = 9998095386
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I have given my Mobile( Sony U10i) for Service in Chennai Accel Service Center. My Work Order No: SE310AGR29402. It has been given on 30th Oct. Till dates they are replying that We are not getting Parts. Please do the needful as soon as possible.
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Hi. I am Kanika Mehta. I am using model No. U100i, Yari phone. The problem is the key, where we switched off and on the mobile, that key is not working. I have deposited my mobile since 19Jan, 2011 to the SOny service centre. Whenever i speak to ur customer care executives, they always ask me to call after particular days. No proper status getting from your Senior technical department. Its better, your company should stop selling the mobiles in the market, if the company cannot provide the service to the customers.
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Dear Sir/Madam.,
In the month of 9 April 2011, i purchase sony ericsson xperia x10 mini mobile phone and after purchasing the mobile handset I am feeling that I have been cheated. I went four times to their service centre and they always update the software but the problem is still there & my mobile was last 32 days in service station & provider says ur mobile has pending for a PCB part (same problume four times) . I saw many people there having the same handset with same problem. I have wasted many money by purchasing this handset which i earned by doing lots of hardwork. They are not even ready to compensate/exchange the handset.
Request you to pls help me in getting a New sony ericsson Xperia x10 mini set with 1 year warrenty which is being given by sony ericsson for all new sets purchased from them .
Please help me out
Pankaj Mali .(09527182367)
Dwarka,Nasik Pune Rd.
Nasik – 422 011.
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Dear sir
I have experia X-8 model. From last few days, i have not get any message but when i sent the message to other it delievered .
To sort out this issue, i have contact with idea customer care, they advised me to reset the message centre number, but i could not found the centre no. in my mobile . I have also visit on your website ( trouble shooting expria X8), as per your guide line
home page > setting > wireless control > mobile network > message centre no.
but i could not get message centre no. in mobile network.
I have delete many message to free the message memory but problem is still same.
Please support me to sort out this issue.
My e-mail id is gurpreet@pgel.in
Hope for best support
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I bough sony neo L in the month of August and had to give it for repairs in next month itself at ac market Tardeo, on 20th septeber we have submitted our phone even after getting touch with Maharashtra head Mr.Ashis Parekh he has promised us several timings and dates on which he said he will make available the phone but he failed to do so and we are force use such languages which we never use for anybody that much we were torutured by this people if we call service centre head to know the status he says call Mr.Ashish (Maharashtra head) when we call him he says he will get the details from Service centre head we really had very very bad time with these guys service is pathatic and till date we have not received our handset it's been more than 40 days now. We have lost our hope and will never reccoment anybody to take up sony phones.
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Varun Aneet Singh
Prem Ranjan Upadhyay
Dhiraj Jumnake
