[Resolved]  Sony Ericsson — Service and repairs

I had got the Joy stick of my Sony-Ericsson K750i repaired from a Sony-Ericsson service center in Gurgaon, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone, how ever he confirmed that the Cap of the Joystick was not fixed properly. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.

The Service station name and Add is
Mobile phones India
114, central Arcade, DLF City - II
Gurgaon - 122002
[protected].
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Aug 13, 2020
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Sony DVD Writer's — Faulty Sony DVD Writer's.

Faulty Sony DVD Writers.

I had bought 4 Sony DVD Writers for my friends, out of these 2nos failed to work just after the warranty period, one after 11 months and one after 3months.

Sony Ericsson W900i — Lost my Mobile

I have lost my mobile, while travelling from Pune station to Baner. It was a SE w900i phone (IMEI no:[protected]. I have blocked that SIM and am using another new SIM with the same Mobile no.

My concern is that i want to recover my phone back. It cost me a lot of money and there were all my contact information in that mobile.

I have lodged a complaint with the police, but i doubt that would be of any use.

Please let me know what could be done. My mobile no. is [protected].

Regards,
Jess Mathew.
I have purchase problem from Soni Ericsson K750i from big bazar chennai on 7.6.07, after 6 month I'm starts facing problem with my handset the phone display went white. so i got the phone to sony ericsson service center in chennai, but they didnt able to clear the problem, i dont know y. i asked for replacement. but, The cold response from the the Store manager made me write to the Sony-Ericsson customer service, how ever I did not get any response. So,Please arrange to replace my handset otherwise I'll go for other Option(Consumer Court),If my problem is not resolved as earlier.
I had purchased the sony ericsson 1i last three days back but now i am facing lots of problem please let me know who is the c.e.o of sony ericsson and what is his mail address.

sachin narang

k800i — Not accepting java files

I have k800i. When I click games and application icon, it shoes operation failed. Why is this happening?. How can I rectify this defect? please reply.
I have purchase Sony ericsson k750i. It is in warranty. My first problem is on 2nd-Jan-2008. Camera door problem. I am given it to a Sony-Ericsson service center in Secunderabad(Solara International Limited) A.P, he checked and it is physical damage you have to pay 750/-Rs. I paid it and it is replaced on 12th-jan-08. It is not problem, But from that day onwards am getting problem with Bluetooth connectivity. Mobile is unable to connect to other Bluetooth device.
So again am given my mobile to Sony-Ericsson service center in Ameerpet (Solara International Limited) on 14th-Jan-08.This problem is rectified on 28th-jan-08(After so many times I request to rectify the problem early) and he told me problem with board so Board is replaced.Finally it is Bluetooth is working is fine. But I found another problem with my mobile is Joystick is not working properly. I asked so many time to replace the joystick , the sony ericsson Authorized person told me right now stock is not available so please come after a week. Day by day joystick is not working properly finally keypad is struck. And 1,2,3 and phone switch off key’s are not working. So again am given phone to Sony-Ericsson service center in Ameerpet (Solara International Limited) 14th-feb-08.after so long time sony service center return back my phone on 8th-march-08, in this mean time so many times I called to sony service center regarding my phone status no response he is telling always some reasons and escaping. I checked my phone immediately in service center keypad “zero”(0) key is not working I asked and it is rectified. This time also he told me again board problem, and board is replaced. On same day I found another problem with my sonyk750i. it is not connecting to computer using USB cable. Next day means on 10th-march-08 again am given in sony service center Ameerpet. He checked and and told me problem with board. I asked how many time you will change board. And how many time it is getting problem. He taken and mobile for service and given to me same day evening. Again he told me bord problem and board replaced. Ok fine.. Again am getting problem with Keypad am given for service in same service center on 11th march 08. till knw no response.. please help me. I would like to complaint in consumer forum AP.
I had purchased a Sony Ericsson mobile W700i
on 16/02/2008 from on of your dealer on Trivandrum ( Kerala ) i got a fresh packet, but at the time of buying i d'nt look the head phone. I tried afterwards but it's not working, I have given it to your authorized service center ( Synergy Service ) on 18/02/2008, till now i did not receive back they are telling their is no stock. I can't believe why it happened, pls give me a reply as soon as possible

Sony India / Wega TV And DVD Player — Unscrupulous business practices involving supply of reconditioned products as new

I was appauled at the unscrupulous business practices of Sony World, a company outlet at the aforesaid address in Kolkata, India. I bought and paid for a new Wega 25 inch TV and a DVD player on 8th March for SobhaHealthCare, a nonprofit organization. The same evening, two obviously reconditioned appliances were delivered and attempts were made to impose the same on us. As a result, cardio pulmonary resuscitation courses had to be cancelled at the Health Center causing immense grief, inconvenienceand monetary loss to the Center and the participants.Eventually, the new appliances were delivered at 8-30 pm on10thMarch after a lot of grief and anxiety.amounting to harassment.
I will appreciate an appropriate explanation from Sony Corporation.I may be reached at[protected] also.
Hello Sir/Madam,
I bought SE P1i on 24th Feb 2008 from a well known dealer UNIVERCELL (Avadi, Chennai branch) .The handsfree given along with the handset is a faulty one.The left ear piece have distortions while listening to music.Why a product from a world class company such as Sony Ericsson do get such problems within just 20 days from purchase?Who should be held responsible for such issues?

With my faulty handsfree I went to a SE authorized service center ( SHYAM ELECTRONICS, Ambattur, Chennai).The so called service professionals over there do not even have the basic courtesy of dealing with a customer politely.
When I enquired when will I get my new handfree, the response was a pre-determined statement " We currently dont have stocks, You need to wait for another 15 days ".I mentioned it as a pre-determined statement because I heard the reception representative telling the same statement to all of the customers who came there and also to them who enquired over phone.
Unless they go and inform concerned authorities, how will they get the stock? If the Service Center doesn't have the stock, who is responsible for getting the stock ?Is this a customer's job to inform the concerned department and get the things under the roof?

Till date, I didn't receive the replaced handsfree and will wait for another 5 days, as mentioned by the signing authority (Mr.Venkatesh) at Shyam Electronics.

Note : Iam preparing to file a legal suit against Mr.Venkatesh(Signing Authority), Shyam Electronics, Ambattur Chennai and also against Sony Ericsson in consumer court.I will be taking it further legally from here on.Its just the final call.



My details are :

Call Details :

Call ID : SY1-SE-459128-CP
Call Register Date : 15/03/2008 02.26 PM
Service Type : Warranty

Customer Details :

Customer Name : Abhijith.K
Telephone Number : [protected]
Place/Region : Chennai

POP Details :

POP Date : 24/02/2008
POP Dealer Name : UNIVERCELL
Invoice : 11031

Product Details :

Model number : HPM-61/61 Handsfree
Serial Number : 2094605



Now my general concerns are :

1) Do Sony Ericsson take the responsibilty of all accessories given along with the SE handset at the time of purchase ?
2) Do all accessories and handsets go through QUALITY CHECKS ?
3) If yes, then why more than 90 % of SE customers have problem with their SE products, that too in their warranty period itself ?


" Nothing can be perfect " I do agree with that but then we have got something like " WARRANTY PERIOD " .


Why do we have that and who is responsible for making sure that customers do get the best service atleast during the warranty period, if they face any issue with the product they had bought with their hard earned money ?

Only opening many service centers in and around city is the responsibilty of Sony Ericsson management? Who is then responsible for making sure that customers do get best service out of them ? Who has to take initiative to resolve this problem ?



Being a Sony Ericsson customer, I need you to address the above concerns as soon as possible.

sony ericsson mobile s500i — awful condition of cell made by service centre

I purchased a sony ericsson mobile model no. s500i from Sony Ericsson Experience Store (U.K. Enterprises)- Panchkula, Haryana on 10th nov. 2007 bearing IMEI no.[protected]
This was the day when I did the biggest mistake of my life…. (Sorry but that’s the truth)
I have already sent my cell to more than 6 times to your service centre Salora International Limited, sec – 34, Chandigarh. But after getting such services, I guess you yourself will ask them to shut their office. I am enclosing all the receipts of the complaints (being filed). Kindly consider them and take some serious action so that I get justice. All the complaints are as mentioned with the condition of the cell when received back.
COMPLAINT 1:
Reported on: 13th nov. 2007 (3 days after purchasing this cell)
Filed on: 16th nov. 2007
Problem reported in mp3 player as the songs were intermixing automatically when a song was played.
Service provided: software upgraded.
Received back on: 17th nov. 2007

COMPLAINT 2:
Reported on: within next 15 days
Problem reported: keypad started getting cracked, lines in video and still camera.
Filed on: 18th dec. 2007 (as the reqd. thing is never in stock with these people)
Service provided: keypad replaced, software upgraded (again)
Received back on: 21st dec. 2007

COMPLAINT 3:
Reported on: 25th dec., 2007 (4 days after getting the keypad replaced)
Problem reported: keypad cracked (even after the assurance that it won’t crack), lines in camera.
Filed on: 3rd Jan. 2008 (these people celebrate their holidays 366 days a year)
Service provided: keypad replaced, software upgraded, bonzer swap (which ruined my cell)
Received back on: 28th Jan. 2008 (but the date in the receipt is 16th Jan. Till 25th it was not even repaired)
Condition of the cell:
Outer body got loose and it was not less than a toy which makes irritating sounds, body was found cracked near the volume button.
Left side of the central dial got pressed inside and it did not work properly.
Clearly visible scratches found all over the cell (which were never there before submitting the cell at the service centre)
Lines in the camera still reported.

COMPLAINT 4:
Reported on: within a month of getting the cell swapped but was denied to be filed (as service centre was closed on 3rd Saturday instead of 2nd)
Filed on: 21st march, 08
Problem reported: central button not working properly, songs intermixing, lines in camera, crack near the volume button.
THE COMPLAINT FILED IS TOTALLY DIFFERENT FROM THE PROBLEMS REPORTED (maybe that receptionist was dreaming…..)
Service provided: cell was swapped with an assurance that it won’t trouble me anymore and if it does, they’ll surely replace it this time.
Condition of the cell:
Countless scratches (quite big ones this time)
Cracks on the body.
Central button not working at all.
Gap between the slider is almost 2.5 – 3 mm now.
Received on: 25th march
COMPLAINT 5:
Reported on: 25th march just after seeing this pathetic situation of my cell
Filed on: not filed as yet as the engineers deny to accept the fact that they have created a mess out of my cell.
I was unhappy with the services provided but now that unhappiness has turned into shear anger because of this management. They clearly hope that by keeping silent, I’ll go away.
Every time I went to the service centre, I was naïve because I thought that they intended to resolve the issue once they examined my cell.
Your customer care is exceptional in its awfulness. Customers are passed from voice to voice via automated machines and are left dangling on the line at their own expense, never get to talk to the same person again and as a result, never get the same story twice.
I’m afraid that customer care problems are beyond solving even by the M.D. but my cell phone is an issue that you can fix at a stroke. I’m relying on you to clean up the mess that your service center people have created. Please consider my plea and take a considerable action as soon as possible.
Yours sincerely,
Divya Dewan

Sony/P1i — VERY POOR SERVICES AND COMMITMENT, I never see

problem loading pc suite/Java Run time Error/Mail attachment is not working

i hve bought a sony ericson p1i phone 1 month ago and I faced too many problems of my phone device...
I contacted Sony Authorized service center for the same and got the DOA also for replacement, Based on test engineer request, I took back that compalint and he assured me problem will get resolved.
After that visited one more authorized service center and had lot of communication with Stupid call center persons and their managers.
Nobody knows the problem and tries to resolve the issue instead of saying the handset is OK and we can not do anything.. stupid managers/test engineer.
I requested those managers please give me written statement on Sony Erricson letter pad with Signature of Country Manager, India.. they are totally denying to give any written statement and not rerady to replace/refund money the handset.
I will sent this complaints first you people across the web with more details asap.
If SONY has name then immedialty it needs to be resolved and will take proper actions against stupid test engineers/call center supervisor/p1i expert team/executives.

thanks

Sony / P1i — Worst service, no commitment its SONY ERICSSON, What is a brand name ??????

----- Reminder Date 3rd Apr[protected]

Please reply and talk ASAP ---

1. PC Synchronization with XP Home OS (only and only related to PC and Handset)
2. Java script run time error (only and only related to Handset)
3. Mail attachment not working (only and only related to Handset)


Thanks
Upendra

-----Original Message-----
From: Upendra_Saxena
Sent: Monday, March 31, 2008 6:20 PM
To: Upendra_Saxena; 'Upendra Saxena'; 'questions.[protected]@support.sonyericsson.com'; 'se.[protected]@rtservices.com'
Subject: RE: RE: Case : P1i complaint, reminder 1

Please reply and talk ASAP ---

1. PC Synchronization with XP Home OS (only and only related to PC and Handset)
2. Java script run time error (only and only related to Handset)
3. Mail attachment not working (only and only related to Handset)


Thanks
Upendra
-----Original Message-----
From: Upendra_Saxena
Sent: Sunday, March 30, 2008 9:40 AM
To: 'Upendra Saxena'; 'questions.[protected]@support.sonyericsson.com'; Upendra_Saxena; 'se.[protected]@rtservices.com'
Subject: RE: RE: Case : P1i complaint
Importance: High

Dear Gentleman(Kishore),

First of all don't remove any contents of this mail at the time of reply, OK.

And then you upgrade your knowledge before reply to customer... try to understand difference between PC/Laptop and P1i Handset then talk to customer. If you don't know then quit your job and ask your managers to reply/answer to customer, OK

Reply point to point again -

1. PC Synchronization with XP Home OS (only and only related to PC and Handset)
2. Java script run time error (only and only related to Handset)
3. Mail attachment not working (only and only related to Handset)

In reply user SONY in place of engineer (saying that sony does mention in the document at the time of delivery to customer)..
Don't smart yourself at the time of reply, OK

Give genuine reasons with support as a proof on behalf of Sony.

PLEASE NOTE:-
Either you people provide me the valid reasons on Sony letter pad as I requested OR Replace my handest/Refund the money
ELSE I will take further action in Consumer Department/Media with all the details documents(DOA etc)/recorded communication and pull you people in Court with heavy fine on your very poor service.

Please give me the valid reasons on Sony Ericsson Letter pad with Signature of Country Manager, Inida.. Saying that you people can not provide the service after having lot of communication with stupid call center executives and their stupid test/system managers.

Please TO/CC to your managers and Country Manager and reply to all.

Reply ASAP with further Actions

Thanks
Upendra Saxena
+91-[protected]

********************************************************************************...
********************************************************************************...
********************************************************************************...


Please give me the valid reasons on Sony Ericsson Letter pad with Signature of Country Manager, Inida.. Saying that you people can not provide the service after having lot of communication with stupid call center executives and their stupid test/system managers.

Brand - Sony P1I

1. PC Synchronization with XP Home OS
2. Java script run time error
3. Mail attachment not working

You people are giving/representing a bad repo of Brand called SONY ???????

Your Authorized Service Center in Banaglore Already provide DOA after purchasing of 3 days for this handset...

Complaint ID - SES08BLR12029
PLEASE NOTE:-
Either you people provide me the valid reasons on Sony letter pad as I requested OR Replace my handest/Refund the money
ELSE I will take further action in Consumer Department/Media with all the details documents/communication and pull you people in Court with heavy fine on your very poor service.

Reply ASAP with further Actions

Thank you.
Upendra Saxena
+91-[protected]


Same complaint I have logged in your worldwide web site(/www.sonyericsson.com) as an First action from myside -


Thank you for contacting Sony Ericsson.
Your query has been sent to the relevant department and will be dealt with as soon as possible.
Why not check out these other links?
Go to the phone catalogue Find support for your product Go to Fun & downloads
* Home
* Change location
* Developer world
* Retailers
* Legal
Copyright © 2007 Sony Ericsson Mobile Communications AB. All rights reserved
* Sony
* Ericsson


"Thank you for contacting Sony Ericsson Call Center, your question has been registered and the reference number is 72046884.
Sony Ericsson Call Center will soon come back to you with a response.

Please do not respond to this mail since it will not be delivered to any recipient.

For future emails concerning this case please include the following line in the message subject field: "Case : 72046884" and send the email to questions.[protected]@support.sonyericsson.com.

What about a visit at www.sonyericsson.com ?


-----Original Message-----
From: Upendra Saxena [mailto:[protected]@yahoo.com]
Sent: Sunday, March 30, 2008 9:09 AM
To: Upendra_Saxena
Subject: FW: RE: Case : P1i complaint




----- Original Message -----
Subject: RE: Case : P1i complaint
Date: Sun, 30 Mar 2008 3:30:39
From: Upendra Saxena <[protected]@yahoo.com>
To: questions.[protected]@support.sonyericsson.com <questions.[protected]@support.sonyericsson.com>
CC: [protected]@satya.com <[protected]@satya.com>, [protected]@non.agilent.com <[protected]@non.agilent.com>

hi,
please give me valid reason on sony erric son letter pad with signature of yr country manager, inia, scan that letter and as an attachment. use sony in place of engineer.
plz cc to all yr manager and country manager in further communication.

waiting for yr early reply.

thanks,
upendra
[protected]

questions.[protected]@support.sonyericsson.com wrote:
> Dear Sir,
>
> Thank you for contacting Sony Ericsson on World Wide Web.
> This mail is in reference to your complaint regarding P1i. We apologies for the inconvenience caused to you. We would like to inform you that as per the feedback recieved from service center there is some problem found in your PC. Even one of our engineer has also checked the problem and he also found that the problem with your PC. Our engineer tried to connect P1i with his laptop and it worked fine. As per the engineer high capacity will not open because layout is not supportable in P1i and this is the reason that you are getting "java run time" error also. In case of further query, please feel free to contact, we will be more than happy to assist you.
> 39011111
> (Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
>[protected]
> (Toll free number from BSNL & MTNL)
> You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
>
> Warm Regards,
> Kishore Garg
> Sony Ericsson Customer Care
>



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********************************************************************************...
Sony 39011111

[protected]



[protected] - Feyaaz, salora International - 15th March



Customer care - Rajeev Rana, - 17th March



18th March

Tanusree -- (5:20 AM) asked details and disconnected

Ref number - SE5364566, 5:24 Richa...48 hrs (18th March)



24th March

9:24 Richa...48 hrs (24th March)-- will call you back today.. with feedback...



Harish -- (4:19 PM) (24th March).. hold the call for more then 10 min.. then aksed for same info

Kishore Garg - after 1 hrs some engineer will call - sure BUT nobody call



25th March

Sanjay Kumar -- (4:11 PM) (25th March).. hold the call for more then 10 min.. then aksed for submitting handset at Service Centera, asked for hold,

assured someone will come to collect handset and will give timeline for newone(replace).



26th March

Tanusree -- (12:27 AM) asked details and disconnected

Sheneja -- transfered call to supervisor(Ajit Kumar, Delhi)...Deepak will visit and solve the problem...

Deepak N. - 3:13 PM.. will inform in next one hrs... he denied for free installation...CONFLICT.. with Ajit

Called(3:30 PM) to CC -- transfered call to Ajit K.(3:37 PM) --



27th March

Hansraj(4:47 PM) - asked about the handset (with me or srvc center) from delhi.. asked for hold.. assured someone will call you back today



28th March

Harish - 1:49 PM, had 10-12 min discussion, , asked for hold (took my mobile number and confirmed Kishore will call me back in next 1 hrs)..

had talked with Kishore Gerg, confirmed DOA crt with RT ngr, Banglore Service center









1. PC Synchronization with XP Home OS

2. Java script run time error

3. Mail attachment not working





Had con-call with Deepak N... tried to get solution



Upendra Asked for valid reason(with details by Sony commitment.. terms&conditions) in Sony erricson Letter head with signature of Country Manager



deepak asked to Kishore for con-call with Achit Kumar (Delhi).. disconnected



Kishore will give you a call in short.





Rajiv Rana (4:22 PM) -- same detail again.. .. asked for hold, Kishore will speak with you... holding

...10 min...Kishore on Call ---->>>> non-sense knowledge..(asked for update his knowledge prior to

answer to customer).. asked to hold...20 min hold then disconnected



4:52 PM -- Dialed again... Tanushree... disconnected

4:53 PM -- Shenwaj -- asked for online.. extending to Kishore Garg...disconnected...

.. given mai

4:54 PM -- Nishant -- Achit K... disconnected...dialed again Tanusree...dialed(5:22 PM) -> Vivek...Achit - given mail add.. asked for written

communication



7:10 PM -- Sanjay -- confirmed mail dropped, .. .questions.[protected]@support.sonyericsson.com





29th March

Sonika(9:25 AM) -- hold for sec..Kishore/Achit.. Achit on phone.. confirmed he will reply again with CC to his manager/Country manager (End time 9:50 AM)



"Thank you for contacting Sony Ericsson Call Center, your question has been registered and the reference number is 72048274.

Sony Ericsson Call Center will soon come back to you with a response.



Please do not respond to this mail since it will not be delivered to any recipient.



For future emails concerning this case please include the following line in the message subject field: “Case : 72048274” and send the email to questions.[protected]@support.sonyericsson.com.



What about a visit at www.sonyericsson.com ?



Harish(2:00 PM).. Kishore gone for lunch, repeated the story again.. he requested call again after 30 min...

forwarded mail again to Sony support.





30th Mar - Sent detailed mail to Support and Rtresoursing.. wiaitng for reply to ALL...



31th Mar(5:20 PM) - Anita, asked for hold..10 min...she can not transfer call to concern deptt...

(5:38 PM) - Nishant, somebody will reply..call tomorrow(1st Apr 08).





1st Apr(3:02 PM) - Amit, asked for hold..10 min...he can not transfer call to concern deptt...

(5:38 PM) - Nishant, somebody will reply..call tomorrow(1st Apr 08).



2nd Apr(3:02 PM) - Amit, asked for hold..10 min...Achit -> wait another 48 hrs.



3rd Apr(2:32 PM) - Hanshraj, asked for hold..10 min...Already escalated to head office and waiting for response, will get reply today in mail.

(7:43 PM) - Amit, asked for hold..10 min...Already escalated to head office and waiting for response, 4-5 days, disconnected.

************************************************

********************************************************************************...





******************************************************
--- Upendra Saxena <[protected]@yahoo.com> wrote:

> Hi,
>
> after sending too many reminder mails to you people
> and I did not get any response from your side now I
> am
> taking steps towords from myside.
>
> Its better you call me ASAP or ready for further
> action with all the proofs which I have from myside.
>
> Good Luck
> Upendra
>
> --- Upendra Saxena <[protected]@yahoo.com> wrote:
>
> >
> >
> >
> > ----- Original Message -----
> > Subject: RE: Case : P1i complaint
> > Date: Sun, 30 Mar 2008 3:30:39
> > From: Upendra Saxena <[protected]@yahoo.com>
> > To: questions.[protected]@support.sonyericsson.com
> > <questions.[protected]@support.sonyericsson.com>
> > CC: [protected]@satya.com
> >
> <[protected]@satya.com>, [protected]@non.agilent.com
> > <[protected]@non.agilent.com>
> >
> > hi,
> > please give me valid reason on sony erric son
> letter
> > pad with signature of yr country manager, inia,
> scan
> > that letter and as an attachment. use sony in
> place
> > of engineer.
> > plz cc to all yr manager and country manager in
> > further communication.
> >
> > waiting for yr early reply.
> >
> > thanks,
> > upendra
> > [protected]
> >
> > questions.[protected]@support.sonyericsson.com wrote:
> > > Dear Sir,
> > >
> > > Thank you for contacting Sony Ericsson on World
> > Wide Web.
> > > This mail is in reference to your complaint
> > regarding P1i. We apologies for the inconvenience
> > caused to you. We would like to inform you that as
> > per the feedback recieved from service center
> there
> > is some problem found in your PC. Even one of our
> > engineer has also checked the problem and he also
> > found that the problem with your PC. Our engineer
> > tried to connect P1i with his laptop and it worked
> > fine. As per the engineer high capacity will not
> > open because layout is not supportable in P1i and
> > this is the reason that you are getting "java run
> > time" error also. In case of further query,
> please
> > feel free to contact, we will be more than happy
> to
> > assist you.
> > > 39011111
> > > (Prefixed by STD code of your city (From Mobile
> > or non-BSNL/non-MTNL No.)
> > >[protected]
> > > (Toll free number from BSNL & MTNL)
> > > You may also visit our website:
> > www.sonyericsson.com to know more about Sony
> > Ericsson Products.
> > >
> > > Warm Regards,
> > > Kishore Garg
> > > Sony Ericsson Customer Care
> > >
> >
> >
> >
> >
> >
> ________________________________________________________________________________...
> > Be a better friend, newshound, and
> > know-it-all with Yahoo! Mobile. Try it now.
> >
> http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ
> >
> >
> >
> >
> >
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> Month
> > of Blockbuster Total Access, No Cost. W00t
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Sony Ericsson / W770i — Regarding Sony Ericsson Mobile Phone...

Could you please provide me the email ids of Sudhin Mathur, GM, Sony Ericsson Mobile Communications, India and Anders Runevad (Corporate Executive VP), Sony Ericsson Mobile Communications, so i can raise my issue to them.

Sony Sb100 DVD Player — Repairing not done properly

My sony DVD Player was repaired by MADONNA PLUS PLAMOOD; so called sony authorized service center. They changed the power unit and the ic. After a couple of days the player is in standby mode and never turned on. So i took the same piece to them and they rectified it. After that i have to take the piece again to them because of same complain; ie the player is not changing from standby to power on. So i took this to them again and this time they took a couple of days and rectified the piece. Now this set went on to work till one month and again it became faulty with the same complaint. This time they checked it and said that the DVD board has some problem and the this piece cannot be rectified. Please help me on this and let me know possible soultion. I strongly doubt that this happened because of their carelessness. Please help me on this.

Thanks in advance
My sony DVD Player was repaired by above said sony authorized service center. They changed the power unit and the ic. After a couple of days the player is in standby mode and never turned on. So i took the same piece to them and they rectified it. After that i have to take the piece again to them because of same complain; ie the player is not changing from standby to power on. So i took this to them again and this time they took a couple of days and rectified the piece. Now this set went on to work till one month and again it became faulty with the same complaint. This time they checked it and said that the DVD board has some problem and the this piece cannot be rectified. Please help me on this and let me know possible soultion. I strongly doubt that this happened because of their carelessness. Please help me on this.

Thanks in advance
Purchased Sony w580i on 19.1.08 now the set is creating problem with hang. when i restart the phone he give the demo
& said no sim card.
Kindly provide me your sevice centre address & phone no for chandigarh.
Hi,
I got SE S500i on 24th Feb 2008 and it started giving problem from 10th April.2008.
It has all kind of problem like
1. Phone is getting hanged at least once in 2 days for 10-15 min. then starts automatically.
2. Calls are getting dropped off in-between,
3. Memory card problems,
4. Keypad problems
5. Very poor battery backup
6. Now cell has switched off for forever...:)
Went to service station and now they said they will replace some body parts of handset but they won't give me complete replacement.

It's of very poor quality...we R spending 10K on it and it's not working only...I don't kw what kind of cell Sony Ericson is producing...plz don't buy at least this handset...n I suggest not to go for any SOny Ericson Hand set if we face this kind of problems in a 15 days o[censored]se. When they are pricing the things too high i.e. 10K and above they should be caseful about all these things.

Let's see what the replacement quality will be and if that's not up to the point I personally ask all SE customer's to move on some better options available in teh market that's the only option we have now.

Sony Ericsson / W700i — Sony Ericssion Service Centre delay in providing better service.

I have submitted my Sony Ericssion/W-700i in Sony Ericssion Service Centre on 24.Feb.08.But, I haven't received my Handsfree yet.So, I just want to through light on the commitments made by company for better service, which are not fulfilled even in such a long duration for which I am calling Customer Care and service centre regularly, but no proper action has been taken yet.

Sony Ericsson W580i — Usatisfactory Services..

Dear Sir,

This is to inform you that i had purchased a Sony Erricssion W580i Handset on 15/11/2007, But it started giving me problem from the 1st. day itself, I had given my handset in the service station ( Aditi Electronics Shop, 147, 1st floor, Om Shubham tower, Neelam Bata road, Faridabad, Haryana -121001 ) on 17/03/2008 but till date i have not received it back from them, Initally they gave me the time frame for 15 days but its been more than a month now, I even called up the customer care of Sony where i got the reply that they will get back to me within 2 days but i dint' received any call from them, i had visited the Service Centre atleast 10 times but everytime they give me some or the other reason of not replacing the handset with the new one stating that its not in the stock everytime, Is it that the company has stopped the production for these handsets??
or they don't want to return my handset back to me.
Kindly do the needful in geeting my handset back.

Thanks & Regards,
Ashwani Bhatia
[protected].
i bought k750i in recently five months back suddenly its not working properly jaw stick and key pad. I have warantyI so i give the my mobile in service centre in jagdeeshmarket, habits, secunderabad. I give over 7 days but no response from the servicers one man said come after 15 one says just wail one man says 7 days which time i will conforme. 10 days already over presently also there fellows says same dialogues iam worried about my phone.

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